The RealReal review will look at their top-selling pieces, customer reviews, and much more To help you determine if this consignment brand is right for you. What attributes make you desirable for the position? This requires us to bring different perspectives together to solve problems in new, meaningful ways. The RealReal is now a global brand and among the worlds leading luxury consignment brands. The RealReal sells authenticated luxury consignment for men and women, from clothes and shoes to handbags, jewelry, and accessories. Anyone that wants it I can provide all evidence and full track history of this. Example: Lets say Im ordering this ridiculously overpriced Gucci T-shirt. It makes the zipper hard to open. Most customers who purchased items on this site had an exhilarating experience. Now there's direct evidence of that. Chanel's signature quilted handbags command high prices in the secondary market. The RealReal is the world's largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. We are revolutionizing luxury resale by providing an end-to-end service that unlocks supply from consignors and creates a trusted, curated marketplace for buyers globally. This is a BETA experience. The quilted leather Chanel bag has silver-tone hardware and a single convertible chain link. Because this shirt features long sleeves with double-button barrel cuffs, it provides better coverage, keeps you cozy, highlights your arms, and works as a layering shirt or on its own. 28% of employees think that The RealReal has a positive business outlook. | Import Duties & Taxes, Shipping, Overall Experience 861 views Aug 3, 2021 27 Dislike Share Flora C. 18 subscribers So I bought. If you are looking for classic RealReal com handbags, the Rebecca Minkoff Leather Chain-Link Bag is timeless, elegant, and pure sophistication. Along with the fact that it was VIA usps which I know it not costing nearly enough to charge the customers for such. The final oneand the sneakiest-feeling of them allis a brokerage fee, charged by whoever ferries your package from its origin through customs and on to your house. You will get hit with duties and taxes for anything you buy outside of Canada unless the shippers under-declare the value. Packaging of the item was extremely disappointing. Also, theyre currently sold out of my size, so. International Association of Better Business Bureaus. The RealReal offers a large selection of pre-owned and authenticated high-end designer goods including men and women's luxury fashion, fine jewelry, and fine art. The RealReal has a positive business outlook, Ellen MacArthur Foundations prestigious CE100 USA. TheRealReal is one of my favourites when looking for true luxury consignment pieces online. I would not recommend this company to ANYONE. Once you become a seller, youll then receive payments upfront through direct deposit or with site credit within 2 weeks. The shirt comes with a spread collar, which features fused wide collar points angled outwards. The RealReal Balenciaga hoop earrings cost $275 with an estimated retail value of $495. If youve done any amount of online shopping on sites beyond our borders, you might be familiar with this scenario: Your package has arrived on your doorstep (yay), but before the delivery driver will hand over your eagerly anticipated item, youre being asked to pay what feels like an astronomical sum. To sum up this RealReal review, we found this company worthwhile. 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The Realreal won't ship any items to Canada, or anywhere else outside of the U.S. for that matter. No complaints here, but nothing particular to laud either. To rest my case they paid me $12 for my new Dolce and Gabanna coat. I was supposed to received information about price they would put item for sale, instead item went on sale and was sold within 24hours at a -rice that is less than 10% of price of the article. The majority of the customers stated that they love their fast shipping and delivery time. One customer described The RealReal as having superb products at REAL prices.. The most obvious reason is that what youve ordered is shipping from within Canada, so theres no need for an import charge. The Real Real is amazing. This next set of info carries significant weight: The RealReal is Better Business Bureau accredited with an A+ rating, which is very difficult to achieve. There are also multiple retail store locations including The RealReal New York, The RealReal San Francisco, and The RealReal Secaucus. If you havent paired a sexy black dress with this color, start envisioning this captivating look. . You can return furniture, art, and oversized items, including lamps and rugs, within 14 days of delivery. The Tiffany & Co. Cat-Eye Sunglasses are so charming. I was able to get my things back before they gave everything away, my items werent super expensive. Only (3) items were approved for sale by the Real Real. They also feature Nike Air technology for cushioning, which reduces the weight of the sneakers without reducing performance. The RealReal review discovered an equally diverse mens collection. 4) Requested return of unsold items 2 months ago and still have not received them. Patent leather contains acrylic, making it highly flexible and less likely to peel or crack. I have requested the jacket back after they removed it from site and hadn't reposted it for copy updates for site after I reached out inquiring how the condition was "good" when nearly new. At 6:03am on the same day I received another email informing me the item had been sold for $796. I love The Real Real and will continue to shop with them. Final sale items are not eligible for return. Excellent Quality with Excellent Customer Service! Opinions expressed by Forbes Contributors are their own. I requested an item to be returned and received a confirmation saying that the item would be returned only for it to be sold for much less than the item was worth. ir@therealreal.com. The inside of this bag features a jacquard lining fabric, a soft, pliable, and durable cloth. So I asked it back, it is destroyed. This is the worst customer experience I have ever encountered. So no - I don't accept their "response". Technology has deeply changed the luxury fashion market, Chanel said, acknowledging that its policy of narrowly distributing products, and reluctance to sell ready-to-wear and handbags online, while maintaining the exclusivity and desirability of the brand, have cost it revenue, and possibly brand loyalty among younger consumers who prefer the ease and convenience of shopping online. I sent The RealReal a Louis ******* handbag for consignment in April 2022. This piece has a look of modern elegance thats subtle enough to wear day-to-day, beautiful enough for night wear. Allow me to explain. The bag features a turn-lock closure at the front, and it comes embellished with chain-link accents that give it a modern feel. I would never agree to sell my item for price if company would inform me of it. Though the vast majority of reviews are positive, some customers expressed trouble connecting with customer service and missing items. Challenges could involve the fact that Chanels refinishing and refurbishing services would require proof of purchase and a valid warranty, fashion advisors arent incentivized to provide after-sale service, and the potential of secondhand clients abusing the service by refurbishing products for resale. You may not return handbags, swimwear, luggage, beauty or items sold at 40% or more off the original list price. I sent my ************** ******************* Jacket in December to cosign. This stylish watch features stainless steel construction, quartz movement, and a date display. You must be a skilled shopper and have the time and money to notify them and ship returned goods. As a long time buyer, I constantly have problems with the items being misrepresented in their photos. There is circular traction on the back heel and the forefront and Nike branding on the medial edge of the center. Today the company is stating they cant and wont return the **** Dunk Sneakers because theyre in the middle of being sold. BBB- We have reached out to the client and are working to resolve. Wearing this Crew Neck Long Dress when attending an evening event or meeting will make you stand out from others. I thought I was paying for my product in CAD but the turns out its USD so I end up paying 80 more dollars than I thought. Anyone can write a Trustpilot review. They will pin and tuck to make an item appear to have more of a contemporary fit than it does. You, my friend, have just been Duties-and-Taxed. I was onced charged $300 but I don't regret because i wanted to make sure my package was insured in case anything happened. This bag should have been listed a only GOOD to FAIR. While a high percentage of reviews are positive, one or two customers complained they had difficulties reaching out to their support team. I think that even if the customs officer can value the item higher, assuming a higher market price as, Some of the add-ons on this site are powered by. Im still waiting on a response for a question about a product that I have received and returned. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. The U.S.District Courtfor the SouthernDistrict of New York in March issued an opinion and order granting in part, and denying in part, The RealReals motion to dismiss. The company needs to clarify these things in a hard copy form so sellers and buyers can have a better understanding versus unclear verbal versions of company policy. BBB Business Profiles may not be reproduced for sales or promotional purposes. Chanel had become an investor in Farfetch, and then decided not to pursue legal action against Farfetch for the same conduct it claims is illegal when The RealReal does it, said Karen Dunn, partner at Paul, Weiss, Rifkind, Wharton and Garrison, representing The RealReal. Our strongest advantage is our unique firsthand Chanel experience, which can be further enhanced.. The leading marketplace for men and women's authenticated luxury consignments. For a better experience, please enable JavaScript in your browser before proceeding. You are not exempt from duties and taxes unless you have spent 24/48hrs or 7 days in another country, Im taking it to a leather expert to help with the scratch. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Unwearable. Express takes between 1 and 2 business days, and it costs $29.95. My items were instantly sold for prices that I didnt agree to. For illegal activities such as counterfeit and trademark violations, Chanel cites possible legal action, and brand strategy is recommended for the diversion of products to unauthorized or undesirable channels. Can you credit me the shipping fee? Before we get into the details, check out the highlights of The RealReal review: If you have designer handbags lying around that you barely use, or feel like selling your luxury pieces to put money toward new ones, The RealReal has a straightforward selling process. Exhilarating experience obvious reason is that what youve ordered is shipping from within Canada, so theres no need an! April 2022 file state issues with lost or misplaced merchandise some customers trouble! A look of modern elegance thats subtle enough to wear day-to-day, beautiful enough for wear... A look of modern elegance thats subtle enough to charge the customers for such contacted BBB for BBB! 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