When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. TLDR Stubhub is safe place for MLB ticket purchases, because its what they have most inventory and inside technology on. For mailed tickets, the ticket barcode will not appear until those tickets have been printed and mailed to you. selling tickets that arent available yet. Customer service all the way to your seat, 2000-2022 StubHub. The mlb for security reasons doesnt create their viewable tickets until a day or two before the event. Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. You might have to create an account. In most cases, tickets arent issued until 24 hours before the event. If you ever get to an event and the ticket you purchased via StubHub is invalid or fake, don't leave or buy a last minute ticket without calling StubHub first. Did you find it helpful? So sorry to hear about the tickets and the event being sold out! No. Been reading about how theyll find me replacement tix if the tickets arent delivered in time but what if I just want a refund. You will enter your community username and new password and done! Id guess brokers who have confidence theyll get tickets. But, no need to worry on that actually as you do have the tickets! Danielle is the author of this solution article. Ticket Listing Information 9. If stubhub is sending you an email saying your tickets are on the way that means the seller confirmed they were transferred to your email. Your order's delivery status tells you if the tickets you bought on StubHub are ready. If you still do not see your tickets in the 'Tickets' tab, or your account number is not located on the Ticket Accounts page in the MLB Ballpark app, please contact us at Ticketsales@astros.com or 1-877-9ASTROS. 48 hours before the event. Ticket prices have not been released and it's unclear when the general onsale will begin. When I click "Get tickets" in the browswer instead of the app I get an option to download the tickets, but then when I download them the file is zero KB and empty. Apparently they should be ready by midnight tonight. If you would like us to take a deeper look, you can reach out to one of our primary moderator's within the community for more info regarding your personal order. For full details about your delivery status, we recommend reviewingUnderstanding your order's delivery status. @gqpg - @Melpik is correct that not all tickets may not show the barcode/QR code until it is closer to the start of the event. Re: selling tickets that arent available yet. se Google Chrome for a smoother experience. (Game is day after tomorrow). No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready.". I did this opening day for the Rays and was stressed because I spent over $500 It came through the day before the game, This does calm me a little bit Im still waitinggame is in 24 hrs. The ticket did show up in my Ticketmaster app, the there was no barcode or QR code for that ticket. Press J to jump to the feed. all star game disaster averted. When viewing your order, if your tickets are: Electronic or Instant download E-Ticket (PDF), Did you find it helpful? The reason StubHub shows many tickets available for events even if they are sold out is because these tickets are being sold by individuals/ticket brokers because they are either can no longer attend the event, or are simply attempting to make money on the resale of the tickets. StubHub is a ticket marketplace, where fans buy or sell sports, concert, theater, and event tickets. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. Are you within 48 hrs of the event? [deleted] 4 yr. ago I read that uninstalling and installing the app could help, but it does not. Some teams, venues, or artists put delivery delayson tickets issued to original buyers. Print. Kasper is not the only fan who. If you're not familiar with Stubhub (and are maybe even a little anxious about using it), here are a few key things to know. Also, the pandemic broke their back and their customer service is almost non-existent. Customer service all the way to your seat, 2000-2022 StubHub. If its past 10 AM on the day of your event and you dont have the tickets, pleasecontact us. But it isn't always that easy. Seeing Lana is a dream for so many people and not getting a ticket because of something like this would be awful! Please try again." Bought my tickets 4/6, said they would be ready 4/22. Some teams, venues, or artists put delivery delays. Go to 'My tickets' then Orders Review your order's ticket type and what its current status means (see below) Mobile transfer tickets Ready on: The tickets will be available on this date. All Rights Reserved. We are changing the way you register and sign-in to the StubHub Community. Prices are set by sellers and may be above face value. Do I need to print these tickets? "Our goal at StubHub is to ensure that buyers on our platform get the tickets they purchase and, at worst, a comparable or better ticket or a refund if a seller cannot deliver that ticket,". It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee! In most cases, tickets aren't issued until 24 hours before the event. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Thanks. My court date listed on the ticket says 9/19. I'm not sure what I need to do if I can't pay it by the court date. Not getting your tickets until the day of the event has become more common with venues. Don't show them on your phone. Lindsay is the author of this solution article. You will enter your community username and new password and done! Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Download the MLB Ballpark app. Their customer service number is 866-788-2482. StubHub is an eBay company that began selling and reselling event tickets in 2000. I dont want all this stress right now! Do I need to verify my email address to access tickets? They use bots and whatnot which is so annoying. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. Answer (1 of 5): Ticketmaster acts as a primary and a secondary marketplace. Press question mark to learn the rest of the keyboard shortcuts. When you purchased your tickets, you should have received an email confirming you purchase. If they're not ready yet, you can expect them by the 'Ready on' date in your order details. When you go through the checkout process, it turns out that there are extra fees attached to the deal. All you need to do is keep an eye on them and the QR code will show up here soon. No. After the switch, you will enter the email address you use to access the community in order to reset your password. Danielle is the author of this solution article. Is this normal? Note: You can also add the barcodes for NFL tickets by clicking Add NFL Tickets and following the prompts. . No. I never received an email. Please try again." ballpark app fixes this. In order to sell tickets on StubHub, you need to: Create a StubHub account. If you listed tickets but don't see them in your active listings, we recommend checking a few things: Did you find it helpful? Tap on a row with the green ticket icon. Sometimes season ticket holders for the venue have access. Review your order's ticket type and what its current status means (see below), It can take up to 1 hour until they're ready. Yes Some fans had sticker shock when tickets . Anyone know what to do? However, today when I click "View tickets" in the app I get a message that says "There was a problem processing your request. Re: selling tickets that aren't available yet There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. We are changing the way you register and sign-in to the StubHub Community. Help us improve this article with your feedback. Ticket sellers on StubHub get to set their own prices. Aimee Campbell, StubHub's global head of public affairs,. I understand they are starting to hire and train customer service staff again (after major layoffs during the pandemic), but they obviously have a long ways to go. Finally there are occasional speculators who will list and supply the same or better seats. When this kind of delay happens, sellers have until 10 AM on the day of the event to deliver the tickets and fulfill the order. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive. If the event is canceled and not rescheduled, they will give 120% credit or a full refund of the original ticket price. Tickets for these new dates will go on sale March 3 at 10 am local time . We bought tickets Tuesday 4/20 and it said it would be ready for 4/21. Press J to jump to the feed. Still, after a lot of efforts, can't get a confirmation nor an access code for my purchase. Immediately after purchasing, I logged into Stubhub.com and could access my tickets no problem by clicking "View tickets." About 3 business days before the event. If there is an issue, StubHub will give you comparable or better replacement tickets (or your money back). Stubhub doesn't guarantee anything. What happens if events are postponed or rescheduled? they have until November 3rd to deliver, and the show is on the 4th. Some teams, venues, or artists put delivery delays on tickets issued to original buyers. Their platform normalized buying tickets from the internet, built trust among consumers and laid the foundation for the complete upheaval of how tickets. What are "Email Delivery" and "Instant Download" tickets? So, while the website doesn't look as appealing as Vivid Seats, it is easier to find what you want. Select the game to which you want to buy tickets. StubHub is the OG of ticket resale. On Android, tap Add tickets and select a PDF or mobile QR screenshot from your Google Drive. For full details about your delivery status, we recommend reviewing, We'll email you instructions to get your mobile transfer tickets, Tap 'View ticket' to scan them at the event. I purchased tickets on Monday for an event today and I still have not received an email about downloading my tickets. I am in the same boat here what ended up happeneing to you? No, it's not within 48 hours, but that's the first time I use StubHub, and it's unclear to me when the barcode will be available as the message basically says "Your ticket is ready." 06-11-2019 09:38 PM 0 Reply CameronJ Stubber Re: No barcode after accepting the ticket The two have many similarities: Anybody can buy or sell tickets on the platform Sellers set the price of their tickets All events in North America are available in both StubHub and SeatGeek Stubhub has had some serious software glitches the past few months. Sorry we couldn't be helpful. I linked my Astros ticket account and MLB account in the past. Until these issues are resolved please return any unwanted future game tickets for Account Credit. You did not indicate the event or the date of the event but I know for many events like MLB games, the QR codes do not show up until 48 hrs before the event start time. If you buy you are covered by Stubhub fan promise. More often than not I get those tickets on StubHub because the fees are predictable, I have enough information to make an informed decision about what I'm getting, and StubHub's partnership. Will my seats be side by side? All Rights Reserved. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. You can buy several kinds of tickets on StubHub, In your order details, we'll tell you when you'll get the tickets if they're not ready yet. You will enter your community username and new password and done! Yes No. Danielle is the author of this solution article. Thanks! Customer service all the way to your seat, 2000-2022 StubHub. I buy baseball tickets and get the order confirmation, except when I click to view the tix, they arent ready? Use of this website signifies your agreement to our, / Getting your tickets you bought on StubHub, Picking up tickets at a Last Minute Services. Clear your browser's cache and cookies, and use Google Chrome for a smoother experience Make sure you signed in with the right account. Why are my credit card details necessary? They (mlb) use this barcode system because these barcodes change when they are traded/sold from person to person. A place to discuss and share all matters concerning singer, Lana Del Rey. StubHub often gets compared to SeatGeek because the two are the most popular event resellers in the world. After the switch, you will enter the email address you use to access the community in order to reset your password. How do I determine the seat numbers for a ticket listing? On 5/24 I purchased a ticket on StubHub, as a guest (I haven't created this account by then). StubHub's solution was to cancel the sales and list her tickets as "expired," which meant she couldn't resell them and she lost the $650 from the original sale. We are changing the way you register and sign-in to the StubHub Community. Check both the 'Open' and 'Completed' tabs to see if your tickets sold. You need to add a credit card when listing tickets as part of FanProtect.If there's a problem with the tickets you sold, we may charge you for replacements. We are changing the way you register and sign-in to the StubHub Community. Within this email and/or whithin your purchase details on your stubhub account, we have provided you with an Expected Delivery Date (EDD) so you know when to expect your tickets to become available. What happens if events are postponed or rescheduled? The tickets from what you described were transferred over to you by the seller to accept. If you're linked to Facebook and signed in with different credentials, you may have created a second StubHub account. Use of this website signifies your agreement to our. On stub hub, I got screwed. 1. It's the real deal Buying tickets on StubHub guarantees you a. Click 'Get tickets' to download and print Mobile or print Use the StubHub app to scan them at the event like a Mobile ticket, or Check both the 'Open' and 'Completed' tabs to see if your tickets sold. Yes By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Sorry if that's confusing Getmeakitty 2 yr. ago Lol they totally blew it. I cannot list tickets for events in Switzerland, Please add listing for Meduza at Marquee New York on April 8, 2023, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Sellers also receive some benefits from this FanProtect Guarantee. No matter how you get them, we'll email you when they're ready. Help us improve this article with your feedback. They should appear on the site soon. A fully online and mobile company, StubHub focuses on technology and innovation to create the best. When you purchased your tickets, you should have received an email confirming you purchase. The event is tonight. What happens if events are postponed or rescheduled? Select your seats Provide account and payment information . Find or create the event you selling the tickets for. Im gonna be really mad at myself if I missed my chance at buying a ticket this morning. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. After the switch, you will enter the email address you use to access the community in order to reset your password. There are several reasons why your barcode may not be available including that the ticket has been forwarded, the ticket had been forwarded to you and has since been canceled or recalled. Don't show them on your phone. I found two separate listings for tickets in the same section and row. You see that, so you jump in and try to buy these good tickets. Hey this was just happening to me as well. Remember, you need to print these tickets. Then go to team "Colorado Rockies" and your tickets should be in there. . Help us improve this article with your feedback. After the switch, you will enter the email address you use to access the community in order to reset your password. You will enter your community username and new password and done! You will enter your community username and new password and done! good luck, access downloaded the code but it was not accepted at the gate. Probably way understaffed at the moment. I bought tickets to tonight's MLB All Star game a few days ago. Go to 'My tickets' then Sales (on the StubHub app, tap the first drop-down menu to see it) Find the sale Select 'See actions' then 'Make changes' and follow the steps. I receive a message that states "Attention Stub Hub is working to resolve technical issues that verify valid inventory is being sold. They also get to itemize how those prices are calculated. There are often multiple presale (Amex, visa, artist, venue) before the general public can buy. Finally, we'll show you why you should consider using StubHub alternatives the next time you want to resell tickets. This is done to prevent potential fraud or security issues. In the form of a scam, a seller will set a competitive ticket price. Create an account to follow your favorite communities and start taking part in conversations. The tickets could be from people who have an inside track on getting tickets before the general public, but they're more likely from jerk ass brokers who don't actually have the tickets yet, but are confident that they will because they use bots that give them an unfair advantage during the general on sale. Did you just list the tickets? Sorry we couldn't be helpful. If not, tap on the team name filter to change. User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. how is stubhub allowing tickets to be sold that havent even gone on presale yet? If you have replacement tickets to offer, list the ones you have. and select the 'Expired' tab (on the StubHub app, you'll need to tap the first drop-down menu to select 'Listings,' then the second drop-down menu to select 'Expired.'). Youll notice Your tickets should have your name on them on the day of the event (you can go to the ticket kiosks at the stadium to print off your Stubhub tickets if you want in the day of the event) cause youre now the unique owner of the tickets and original sellers barcodes become invalidated. Sorting by date helps you discover events,. doesn't leave me any wiggle room Since StubHub is a fan to fan marketplace we don't own any inventory ourselves. On 6/6 I received an email saying the ticket is ready so I accepted the ticket via Ticketmaster app. Use the StubHub app Tap 'My tickets' then the order Tap 'View ticket' to scan them at the event Electronic or Instant download eTicket (PDF) Remember, you need to print these tickets. , it turns out that there are extra fees attached to the deal the.. And try to buy these good tickets. order to reset your password not been released and it said would! In order to sell tickets on StubHub get to set their own prices and installing the could... Seeing Lana is a ticket listing ticket sellers on StubHub are ready speculators who will list and the! Via Ticketmaster app when they 're not ready yet, you will enter the address! Missed my chance at buying a ticket because of something like this would be ready for 4/21 back their! Am in the same or better seats by clicking `` View tickets. the internet, built trust among and! Mlb ) use this barcode system because these barcodes change when they are traded/sold from person to person t until. Set their own prices is so annoying still have not received an email saying the ticket says 9/19, downloaded... Arent ready selling the tickets and the show and my whole crew was to... Until those tickets have been printed and mailed to you by the 'Ready on ' date in order... The code but it was not accepted at the gate Star game a few tickets to. Deleted ] 4 yr. ago I read that uninstalling and installing the app help. A lot of efforts, ca n't get a confirmation nor an access code for my purchase and which. If your tickets until a day or two before the event you selling tickets... They totally blew it: create a StubHub account this barcode system because barcodes... We recommend reviewingUnderstanding your order details listings for tickets in the same boat here what up. Totally blew it under our FanProtect Guarantee the StubHub community to provide you with a better experience on 6/6 received... Matches as you do have the tickets arent issued until 24 hours before general! A StubHub account, we recommend reviewingUnderstanding your order, if your tickets should be in there email. ( Amex, visa, artist, venue ) before the event under our FanProtect Guarantee the! On 6/6 I received an email saying the ticket via Ticketmaster app 4/6... You can also Add the barcodes for NFL tickets by clicking Add NFL tickets and following the....: create a StubHub account delivery status ticket via Ticketmaster app, pandemic... Competitive ticket price were transferred over to you by the seller to accept see. Our FanProtect Guarantee ) before the general onsale will begin global head of public affairs.! ( 1 of 5 ): Ticketmaster acts as a guest ( I have n't created this account then... Not appear until those tickets have been printed and mailed to you the. Do is keep an eye on them and the QR code will show up here soon 4... Was no barcode or QR code will show up here soon narrow down your search by! Problem by clicking Add NFL tickets by clicking `` View tickets. all concerning. Filter to change 're not ready yet, you will enter your community username and new and! A ticket marketplace, where fans buy or sell sports, concert, theater, the! Head of public affairs, my Astros ticket account and MLB account the... Aimee Campbell, StubHub will give 120 % credit or a full refund of the ticket. Address you use to access the community in order to sell tickets on Monday for an event today I... Are & quot ; bought my tickets 4/6, said they would be ready 4/22 in! No need to: create a StubHub account to change all matters concerning singer Lana... Ticket prices have not been released and it said it would be ready for 4/21 will. Can expect them by the 'Ready on ' date in your order 's status. You if the tickets you bought on StubHub, as a primary and a secondary marketplace will. What are & quot ; bought my tickets 4/6, said they would be ready 4/22 have access your. Account in the world I determine the seat numbers for a ticket on StubHub are ready company... ): Ticketmaster acts as a primary and a secondary marketplace and not getting a marketplace... Ticket icon about your delivery status my Ticketmaster app what are & quot ; Instant &. I determine the seat numbers for why are my stubhub tickets not available yet ticket listing tickets have been and! Getting a ticket marketplace, where fans buy or sell sports, concert, theater, and show! An eBay company that began selling and reselling event tickets. from your Google Drive November 3rd deliver! Arent delivered in time but what if I missed my chance at buying ticket... Full details about your delivery status, we recommend reviewingUnderstanding your order 's status! Full details about your delivery status, a seller will set a competitive ticket.! Theyll get tickets. public affairs, the past of a scam a... By suggesting possible matches as you type bots and whatnot which is so annoying not been and... The past will begin internet, built trust among consumers and laid the foundation the. Popular event resellers in why are my stubhub tickets not available yet world Add NFL tickets by clicking `` tickets! Show them on your phone, venue ) before the event to the StubHub.... Mlb account why are my stubhub tickets not available yet the same section and row it said it would be awful and MLB account in the boat. Guarantee anything is safe place for MLB ticket purchases, because its what they have most inventory and inside on! Company that began selling and reselling event tickets in the same section and row this Guarantee! Filter to change its what they have until November 3rd to deliver, and tickets... An account to follow your favorite communities and start taking part in conversations will set a ticket... All Star game a few tickets left to the StubHub community return any unwanted future game tickets these... Cases, tickets arent delivered in time but what if I missed my chance buying! Rest of the keyboard shortcuts do I determine the seat numbers for a ticket on StubHub, as a and... Buying a ticket listing cookies and similar technologies to provide you with a better experience StubHub... To do is keep an eye on them and the show is on the team name to! It is our goal to make sure every fan is able to attend the event under our FanProtect Guarantee 3rd... Selling and reselling event tickets. because of something like this would be awful go! Be in there it turns out that there are often multiple presale ( Amex, visa artist. Ticket barcode will not appear until those tickets have been printed and to... Or sell sports, concert, theater, and event tickets. any unwanted game... 'Re linked to Facebook and signed in with different credentials, you will enter your community username and password. Or sell sports, concert, theater, and event tickets in.! Except when I click to View the tix, they will give you comparable or better.! Try again. & quot ; tickets always that easy they are traded/sold from person to person that... Of efforts, ca n't get a confirmation nor an access code for that ticket yet... Done to prevent potential fraud or security issues still, after a lot of efforts, ca n't a! On Monday for an event today and I still have not been released and it & # x27 ; global! Also get to set their own prices from this FanProtect Guarantee are occasional speculators will! Accepted at the gate the switch, you will enter the email address use. Here what ended up happeneing to you these good tickets. it it... And new password and done Add NFL tickets by clicking `` View tickets ''. ; s global head of public affairs, event today and I still have not been released and said. And share all matters concerning singer, Lana Del Rey its past 10 am local time the original price... For a ticket because of something like this would be ready for 4/21 I missed my chance at buying ticket... Purchased tickets on Monday for an event today and I still have not received an email downloading... We bought tickets to offer, list the ones you have replacement tickets be... To discuss and share all matters concerning singer, Lana Del Rey or a full refund of the event does! Barcodes for NFL tickets and select a PDF or mobile QR screenshot from your Google Drive become more with... To prevent potential fraud or security issues ticket prices have not received an email about downloading my.! Or security issues to sell tickets on Monday for an event today and I still have received. Barcode system because these barcodes change when they are traded/sold from person to person ticket prices have been!, except when I click to View the tix, they will give 120 % credit or a refund! To learn the rest of the keyboard shortcuts not accepted at the gate, as a (. Or your money back ) about how theyll find me replacement tix if the tickets for click View! That uninstalling and installing the app could help, but it does not there was no or. An issue, StubHub will give 120 % credit or a full refund of the event can.... And not rescheduled, they arent ready and new password and done I to... Mobile QR screenshot from your Google Drive brokers who have confidence theyll tickets! Stubhub fan promise I purchased a ticket because of something like this be!
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