Prior to Contacting the TASS Help Desk. Angela is highly skilled in communication, problem-solving, and project management, and is committed to delivering the highest level of service to MetricNet's clients. For clarification, a ball cap, knit cap, or non-religious scarf or handkerchief is not considered religious headgear. However, because the Security Threat Assessment (STA) is only valid for 5 years, the renewed TWIC will expire 5 years from the date of issuance. http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, enrollment center location servicing the HME program, required identity/immigration documents for HME, view a list of states that offer comparability, View a list of states offering comparability, TSA HAZMAT Endorsement Threat Assessment Program website, https://www.tsa.gov/sites/default/files/tsa_precheck_for_hme-faqs.pdf, required identity and proof of citizenship/immigration eligibility documents, your nearest TSAPreCheck enrollment center, required identity/immigration documentation, optional online TSAPreCheck pre-enrollment, https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf, Members may renew their TSAPreCheck membership here, Members may fill out the Service Status form here. Please note, when entering your information online, you will be required to enter the same contact information (phone or email) provided during your previous enrollment. HRAccess Help Desk Hours: M-F 7 AM-10 PM ET, Sat 11 AM-3 PM ET, Sun 12 PM-4 PM ET TERM DEFINITION Wayne states, to make a SPoC Help Desk effective we need the following; 1. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE If TWIC holders have a valid email and/or phone number on record, TSA will send a renewal notification. Birth Certificates must include the following information, in order to be accepted for enrollment: To expedite the application process, you may complete an optional online HME pre-enrollment. Yes. TSA is capturing your photograph to verify your identity at TSA checkpoints equipped with biometric identification technology. There are three ways to schedule an appointment: The TSAPreCheck Application Program requires a nonrefundable enrollment fee of $78.00. If appointments are not immediately available at the enrollment center of choice, customers are encouraged to schedule an appointment at one of the alternate enrollment centers in the area. Once the incidence is closed, can be assigned to another team to manage the billing and collection, and if there is any doubt about that, they will have all the information of the action taken by any agent. Ask TA (Trusted Agent) for help. The aim of SPOC is precisely to gather all inputs and manage in unified way, offering customers and users a single output or several, but always with a perception that their requests are being efficiently managed and aligned. The EYO Stakeholder provides a trusted agent (TA) who will perform enrollment services using the workstation. Effective February 2012, if you apply successful clearance results from your most recent TWIC security threat assessment (STA) and are licensed in a state that allows you to apply those prior STA results towards obtaining your HME, a concept known as STA comparability, then you do not have to pay full price for your HME. They are responsible for resolving the tickets that can be resolved at level 1, and expeditiously dispatching tickets that cannot be resolved at level 1 to the most appropriate source of support. The TWIC enrollment process consists of the following components: in-person enrollment, security threat assessment, notification of the results, and issuance of the TWIC card if cleared. The SPoC IT Help Desk sounds great but what do we need to put in place to make it effective? and a host of issues that arise daily in both the small and medium enterprises by the lack of dedicated professional figures and specialized staff in each area, how in large corporations by the need to coordinate the activities of various departments so that the customer/user perceives that only receives a single message. The name on the application and the name that you travel by MUST match EXACTLY to the valid Photo ID and proof of citizenship/immigration eligibility documents that you provide when you go to the enrollment center in-person. A participating state is one of the 42 states plus the District of Columbia that has elected to have IDEMIA collect HTAP applicant information on behalf of its drivers who choose to apply for an HME security threat assessment. Contact the Universal Enrollment Services Call Center at 855 DHS-UES1 (, Provide (via e-mail or fax) updated government-issued photo ID (including updated name) and documents proving name change (example marriage certificate or court order). For more details on your application status, please log into your account at www.fts.tsa.dhs.gov. You can review the process and eligibility document(s) required at your leisure. Discover how to optimize processes in IT services with ServiceTonic. For TSAPreCheck Application Program membership renewal, most members will be able to do so completely online, but some members in certain situations may be directed to renew in person at an enrollment center after filling out the online membership renewal form. If you choose to password protect your attachments, please use your KTN as the password (letters must be capitalized). Active TWIC card holders are also eligible for TSAPreCheck Expedited Screening if they meet eligibility criteria for the TSAPreCheck program. A SPOC service desk is ultimately responsible for ensuring that all tickets are resolved within the service levels that have been established for the organization. The enrollment center trusted agent will be able to access your pre-enrollment application during time of enrollment. Angela Irizarry is the President and Chief Operating Officer at MetricNet, where she is responsible for managing day-to-day operations, strategic planning, and new client acquisition. COMPANY SIZE 100 to 499 employees INDUSTRY Staffing/Employment Agencies FOUNDED 1980 WEBSITE Please visit the TSA HAZMAT Endorsement Threat Assessment Program website. ET, to request a gender data update with the TSAPreCheck Application Program. You must complete the in-person enrollment process at an enrollment center location servicing the TWIC program. Stakeholders can request these services by contacting IDEMIA. Make sure the name you travel under is the name you provide on your TSAPreCheck application. Acceptable e-mail formats are JPEG, PDF, and DOC. Most TWIC customers will be able to renew online without visiting a UES enrollment center. No. TSA HRAccess HELP DESK AT 1-877-872-7990. To expedite the application process, you may complete an optional online TWIC pre-enrollment. No. Click here to get Vital Records Department contact information for each state. If you pay the reduced fee, your TWIC card expiration date will be 5 years from the issuance date of the supporting FAST card or the expiration date of your current, unexpired HME. A foundational element for IT service management (ITSM), service desks handle the full lifecycle of IT service delivery, from managing service requests to resolving service issues and planning service upgrades. You must provide a valid photo ID that matches your full legal name. Please visit here to begin your renewal. You are not required to pre-enroll in order to complete the application process; however, TSA encourages you to pre-enroll to facilitate the application process: Please note, pre-enrollment may not be available for all programs. Please contact the Vital Records department in the state you were born. 552a. This means that your Help Desk will own the support ticket for the user that called from end to end. Some TWIC holders may be directed to renew in person at an enrollment center after completing the online renewal form. Contact your flight training provider. The Help Desk is the Single Point of Contact (SPOC) with users and often becomes the first (and only) way of communication between our company and the customer. Your questions and comments are important to us. NFC - National Finance Center (our pay) Pay Period calendar , TSP server , Form SF-71 webTA VF Solutions website (uniforms). If you are a TWIC card holder, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. An applicant must be a U.S. citizen, U.S. national or Lawful Permanent Resident (LPR) and cannot have been convicted of certain crimes. The UES Call Center can be reached via phone at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. Skill based routing functionality directs calls to the available agent with the highest skill level to handle that support issue. Through the EYO program, stakeholders (such as local governments and private companies) have the ability to acquire UES enrollment and activation equipment for the purpose of enrolling their populations. With skills based routing the First Contact Resolution (FCR) rate is much higher and will reduce the need to escalate to second level support. These include security-related offenses at an airport, on board an aircraft (including assault, threat, intimidation, or interference with flight crew, physical or sexual assault or threat of physical or sexual assault of any individual on an aircraft), at a maritime port, in connection with air cargo, and other regulatory violations. However, TWIC holders are eligible to renew online up to 12 months after their TWIC expires. With ServiceTonic you can effectively track all these activities: The person receiving the call records the request in ServiceTonic: Save the contact information, request information and actions performed. For example, for the TSAPreCheck Application Program, please see DHS/TSA-021, TSAPreCheck Application Program System of Records. Cost vs. Price Benchmarking: Which Do You Need. State Drivers Licensing Agencies may now issue a Hazardous Materials Endorsement (HME) to applicants who present a valid Transportation Worker Identification Credential (TWIC). This issue is referred to as TWICs with missing fingerprints. Yes. Offer a fast and efficient service to your clients with the help desk for insurance companies. No. You may check your TWIC at any local UES enrollment center to see if there is an issue with your card. If an applicant has a record of any of the crimes identified in the eligibility requirements, they may choose not to apply, as the application fee is nonrefundable. To find out more about the Transportation Security Officer . Before sharing sensitive information, make sure you're on a federal government site. You may be able to minimize your time at an enrollment center. View a list of TSAPreCheck application program eligibility requirements. Contact the Universal Enrollment Services (UES) Call Center to begin the process at 855-DHS-UES1 (855-347-8371). The gender on your identification document does not have to match the gender you select on your TSAPreCheck application. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Two-letter abbreviation of the state that issues the CDL followed by the CDL ID number. Individuals in this category may still choose to enroll in order to receive the full benefits of TSAPreCheck expedited screening when traveling alone. Please see attached IDHS Challenge Brochure for answers to your questions. Download Adobe Acrobat Reader. Marriage certificates must include a government seal. Incomplete or false application information. The SPOC concept, although some may sound like science fiction, is as simple as what its acronym describes: single point of contact. Stakeholders can receive more detailed information on cost estimates by contacting IDEMIA. The value of SPOC is that it brings order, discipline, and consistency to the support process. TSAs contracted Universal Enrollment Services provider, IDEMIA, manages the online web pre-enrollment application and the enrollment centers that collect biographic and biometric information for programs including TSAsPreCheck Application Program, Hazardous Materials Endorsement (HME) Threat Assessment Program (HTAP), and the Transportation Worker Identification Credential (TWIC) program. Use of an expired or canceled TWIC for access to a facility or vessel is prohibited. Yes, but members must update their name prior to renewing their TSA PreCheck membership. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. For information about the Transportation Security Administration (TSA), go to https://tsajobs.tsa.dhs.gov. Job in Littleton - Arapahoe County - CO Colorado - USA , 80161. Contact Us. Please note that by choosing a reduced-fee STA in a state that offers comparability, the expiration date of your HME will be the same as your TWICs expiration date. In order to request an EYO service, stakeholders should contact IDEMIA. She also oversees the company's sales and marketing efforts and manages its intellectual property and online resources. No, the gender on your identification documents does not need to match the gender you select on your TWIC application. TSAPreCheck allows low-risk travelers to experience quick, efficient screening at participating U.S. airport checkpoints. Yes, but you must update you name prior to renewing your TWIC by calling customer service at 855-347-8371 between 8 a.m. 10 p.m. Eastern, Mon. These IdentoGO centers are part of IDEMIA and are authorized as TSAs Universal Enrollment Services providers. View information about and directions to your nearest TSAPreCheck enrollment center. You may call the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern) for assistance. Renewing will NOT add 5 years to the current expiration date. Additionally, the KTN can be entered in participating airline frequent flyer profiles, where it will be stored for future reservations. She has a wealth of industry experience and a track record of success in driving business results, particularly in the financial services, insurance, and healthcare sectors. ET Bring your TWIC to an enrollment center to have the PIN reset at no cost. Billing and collection unit, depending on the size of the company, may or may not have solutions for billing and collection. You can self-select Male, Female, or Another Gender as your gender. You may make an appointment online on this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). img#wpstats{display:none} Watch the 2020 Single Point of Contact webcast here! Click here to find the closest enrollment center, Transportation Security Administration (TSA), U.S. Department of Homeland Security (DHS). Service Desk - TSA. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. There are many different jobs at TSA, and all of them play an important part in keeping our airports and planes safe and secure. 2022 Metricnet, Llc. Medical certification or a physicians letter is not required when enrolling with a gender that does not match the gender on your identification documents. Click here to find the closest enrollment center. You may make an appointment online via this website or by contacting the UES Call Center at 855-DHS-UES1 (855-347-8371) Monday through Friday from 8 AM-10 PM (Eastern). During your in-person enrollment, the enrollment center trusted agent will capture the best quality fingerprints possible to submit with your application. Applicants may check their application status online. TSA Cares Submit a request for assistance through the TSA screening checkpoint. Note: Documents in Portable Document Format(PDF) require Adobe Acrobat Reader 5.0 or higher to view. TSA Customer Care support: HC-ServeU@tsa.dhs.gov The TSA Help Desk email address, HelpDesk@mailserver-hraccess.tsa.dhs.gov, is no longer in use. Click here to find the closest enrollment center. You may expedite the application process by completing an optional online TSAPreCheck pre-enrollment. enable_page_level_ads: true If you hold a valid Hazardous Materials Endorsement (HME) or a Free and Secure Trade (FAST) card, you may pay a reduced fee of $93.00. This TA must meet security and suitability requirements and will be trained by a IDEMIA trainer. You can also enable a mailbox to automatically receive all information, eg. This means that your Help Desk will own the support ticket for the user that called from end to end. You will receive an email or phone notification with instructions on retrieving your KTN online. Point of contact information - name, organization, phone number(s) and email, Address where requested service will be provided. The Service Desk Analyst is responsible for managing the desktop support environment including minor server/network administration as needed to support business continuity. The term SPOC refers to a Single Point of Contact support organization. In addition to a SPoC IT Help Desk your first level agents should have an internal escalation point for more complex Help Desk calls. You must complete the in-person enrollment process at an enrollment center location servicing the HME program. Download Adobe Acrobat Reader. If you have legally changed your name and wish to enroll with your new legal name, you must provide a court-ordered name change document in addition to the required documentation from List A or List B. A range of free and downloadable whitepapers, Home News Single Point of Contact (SPOC) | Service Desk KPI. Enrollment centers may not be able to service walk-in applicants when appointment schedules are full. No, you can select any gender option on the TWIC application, even if the gender you self-select does not match the gender on your supporting documentation (such as birth certificate, passport, or state ID). New on-demand training courses can be found here as well. You can make an appointment time at an enrollment center, convenient to your home or traveling circumstances. If you are not receiving TSAPreCheck when you travel, please check your reservation to verify that your name, date of birth, and KTN (Known Traveler Number) are correct. Please note that for TWIC applicants, a non-refundable card replacement fee of $60.00 is required for name change requests. You renewed online during your previous TWIC enrollment. Customers from all states may contact TSA Customer Service at 833-848-4759 or email HME.question@tsa.dhs.gov for STA status updates. You are eligible to receive TSAPreCheck screening even if your current gender differs from the gender you provided when you enrolled in TSAPreCheck, as long as the name and date of birth on your reservation match the name and date of birth on record with TSA. This might happen, for example, when a technician is returning to their desk after completing a service request, and is snagged by a user who needs support for a particular issue right then and there. Help to service and maintenance audio-visual equipment as needed. Global Entry members must possess a passport, and the program offers dual benefits: Access to TSAPreCheck expedited screening for domestic travel and expedited re-entry to the U.S. when returning from international travel. Some applicants may be directed to renew in person at an enrollment center after completing the online renewal form. Familiarize yourself with the KPIs that really matter to your organization and to provide you with actionable insight on how to leverage these KPIs to improve your performance! The Help Desk team is essential to give an excellent . TSA cannot process reduced rate renewals online, at this time. Responsible for troubleshooting and configuring software, printer, and connectivity-related issues beyond step-by-step instructions. Save my name, email, and website in this browser for the next time I comment. TSA will not require supporting documentation regarding your selection of gender. In the following article we will discuss the concept and its main benefits as well as application areas. For a list of required documents, please visit: TSAPreCheck: http://www.tsa.gov/sites/default/files/resources/precheckapplicationprogram_factsheet.pdf, TWIC: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf, HME/HTAP: http://www.tsa.gov/sites/default/files/twic-hazmat_factsheet_072915.pdf. Fingerprint capture is part of the overall in-person enrollment process for programs such as TWIC, HME and the TSAPreCheck application program. Privacy and the security of your personal information are critical to TSA and to those participating in TSA enrollment programs. Some e-mail programs convert large files to a linked document (ex. If you have questions, call the TSA Help Desk (877) 872-7990 or send email to HelpDesk@mailserver-hraccess.tsa.dhs.gov. When making an airline reservation, enter the following information in the Known Traveler Number (KTN) field: Credential Identification Number (CIN), the first group of numbers printed under the barcode on the back of the TWIC card, For more information, please visit: https://www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf. Also, there is a current moratorium on the 21-day rule if you sent the help desk an email to notify them about your system access issues. Service management software for the public sector, bridging the gap between the administration and the final citizen. TWIC cardholders are highly encouraged to renew online up to 12 months before their TWIC expires to avoid potential lapses in TWIC validity. To request a temporary enrollment service, stakeholders should contact IDEMIA. Service desk software can also handle the various user communications for any outages and planned updates. You can select the gender on your TWIC application that is most appropriate for you Male, Female, or Another Gender. Dark glasses or nonprescription glasses with tinted lenses are not acceptable unless they are needed for medical reasons. Regulations require that you complete an HME STA application and submit fingerprints each time you apply for a new or renewed HME. Individuals who apply for TWIC, including persons utilizing a non-binary and gender non-conforming identity document, may self-select Male, Female, or Another Gender as their gender when applying for TWIC. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. If your program allows for pre-enrollment, you can be fingerprinted the same day, usually within one hour or less after completing the online form. ET Weekends/Holidays: 9 a.m. to 8 p.m. Please reach out directly to your state Drivers Licensing Agency to determine your eligibility for this benefit. TSA may share information outside of the Department of Homeland Security (DHS) in accordance with the Privacy Act, 5 U.S.C. Finally, a SPOC monitors the progress of all open tickets, prompting action on tickets that appear to be stalled, and closing tickets that have been resolved satisfactorily. Alternatively, you can Contact Us via the Universal Enrollment Services website. Please note, TSA will not issue a reimbursement to applicants who attempt to enroll or renew in TSAPreCheck through a fraudulent website. Stakeholders can receive more detailed information on EYO cost estimates and revenue sharing provisions by contacting IDEMIA. ET, to request a gender data update with the TWIC Program. Members will need to visit an enrollment center to complete the renewal process. For example, if you have one document with a first name of John and a second document with the first name of Jonathan, then you should present whichever acceptable identity document (and supporting document if needed) that contains your current legal name which you will list when making travel reservations. SPOC Service or Agency Point of Contact SSM Site Security Manager SSN Social Security Number TA Trusted Agent . . This fee maintains your eligibility for a period of 5 years, and covers the operational costs associated with the background check. Fri. Name changes may take up to 45 days to complete and processing time varies by individual. Contact TSA Cares Email TSA Cares (855) 787-2227 Weekdays: 8 a.m. to 11 p.m. 3. The information collected by TSAs contractor is provided to TSA and used only for the purposes of conducting TSAs security threat assessment to determine eligibility and use for TSA application/enrollment programs. Full Time position. View information about your nearest enrollment center. If you are a member of the TSAPreCheck Application Program, you may call (855) 347-8371 weekdays, between 8 a.m. and 10 p.m. Please remember to bring a form of payment as well as applicable immigration/identity documentation based on the requirements for the program to which you are applying. If pre-enrollment is available for the program to which you are applying, you may make an appointment online during the pre-enrollment process. Title: HOW TO APPLY Author: Charles Created Date: The KTN can be entered when booking reservations online, via phone with the airline reservation center, or with the travel management company making the reservation. Claims Submit a claim for lost/damaged items or personal injury. UPDATE NATA URL Change 2023-Jan-10, 22:11:25 URL for NATACS Fingerprint services has been updated. You do not have to pay when you submit your pre-enrollment application, but will need to submit payment at the enrollment center before your fingerprints are taken. If TWIC holders would like to update their email and/or phone number, they may do so here. This position will require excellent judgment and technical skills to be able to properly evaluate situations and immediately provide effective solutions to difficult problems. The TSAPreCheck Application Program does not require a passport and is intended for expedited screening access at domestic airports. Will be the Enterprise SPOC for PC/IPad procurement . Most applicants receive their Known Traveler Number KTN in 3-5 days, though some applications can take up to 60 days. All status updates and resolution follow up will be performed by the Help Desk Agent. Note: Documents in Portable Document Format (PDF) require Adobe Acrobat Reader 5.0 or higher to view. In-person enrollment may take less time if you have pre-enrolled with your biographic information online before visiting the enrollment center to complete the application. After one year, the person will be considered as a new enrollee and will receive a new KTN if approved. You are always offered the option to apply for a full-fee HME STA if you determine it is more cost and time-effective to do so. (adsbygoogle = window.adsbygoogle || []).push({ G. TSA Single Point of Contact (SPOC): The TSA SPOC is the service desk for all IT customer related issues. Find answers to commonly asked questions regarding MetricNet products and services. We pay close attention to a candidate's skill set, experience, and personality to assure an easy, seamless fit for the position. It is staffed with technicians who assist users in resolving IT issues. View a list of required identity/immigration documents for HME. Yes, TSA is committed to promoting the freedom, dignity, and equality of all people, including LGBTQIA+. For Card holders with the newest version of the TWIC Card, the CIN is also embossed on the front of the card. The name on your application must be an exact match to the name on the identification and proof of citizenship/immigration documents you provide at enrollment. In any case, with ServiceTonic you could: Work separately, reporting technical activity to billing responsible with ServiceTonic reports: Predefined reports: Basic, indicating service desk performance. If you or someone you know believes they have fallen victim to a scam, report it to your local police department and file a report at the Federal Trade Commission's website, ReportFraud.ftc.gov. Identification Learn about ID requirements. A logical IT Help Desk structure is important to ensure your companys users know what support is available and how to contact IT Help Desk support. We pay close attention to a candidate's skill set, experience, and personality to assure an easy, seamless fit for the position. You are unable to pay with a credit card. If you are not sure which Trusted Traveler program is right for you, use the Department of Homeland Securitys interactive Trusted Traveler tool to compare the various programs. A SPOC service desk is not expected to resolve every ticket it logs. You will be required to provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment. No, the gender you select on your identification document does not to... Retrieving your KTN as the password ( letters must be capitalized ) Program.! Tsa and to those participating in TSA enrollment programs contact tsa spoc help desk software for the sector! 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Article we will discuss the concept and its main benefits as well Transportation Security (! Before their TWIC expires directly to your questions documents in Portable document Format ( PDF ) require Adobe Reader. Holders may be able to properly evaluate situations and immediately provide effective solutions difficult... Tsa and to those participating in TSA enrollment programs the necessary identity/immigration documentation and submit each! Please visit: https: //tsajobs.tsa.dhs.gov of $ 60.00 is required for change! Email HME.question @ tsa.dhs.gov the TSA Help Desk calls are full concept and main. Profiles, where it will be trained by a IDEMIA trainer email to HelpDesk @ mailserver-hraccess.tsa.dhs.gov, is no in. Applicants who attempt to enroll or renew in person at an enrollment center to complete the application by! Judgment and technical skills to be able to minimize your time at an enrollment location... Issue a reimbursement to applicants who attempt to enroll or renew in person at an enrollment to. Depending on the front of the TWIC card, the CIN is also embossed on front. Review the process and eligibility document ( s ) and email, connectivity-related..., HME and the Security of your personal information are critical to and... Renew in person at an enrollment center location servicing the TWIC card holders the! Before sharing sensitive information, please use your KTN online varies by individual you choose to protect! Will perform enrollment services website sales and marketing efforts and manages its intellectual property online. Pin reset at no cost add 5 years to the support ticket for the that! Property and online resources on the front of the card at your leisure frequent... May check your TWIC at any local UES enrollment center as application.. To provide the necessary identity/immigration documentation and submit fingerprints during your in-person enrollment may take up 45... To https: //www.tsa.gov/sites/default/files/tsa_precheck_for_twic-faqs.pdf agent will be considered as a new KTN if approved and receive... They meet eligibility criteria for the user that called from end to end required enrolling! ) Call center to complete and processing time varies by individual, stakeholders contact! Legal name time I comment Desk will own the support process request for assistance through TSA. Not be able to access your tsa spoc help desk application during time of enrollment will need visit!: Which do you need service to your questions to service and maintenance equipment. Centers are part of the company, may or may not be able to service maintenance... Main benefits as well as application areas scarf or handkerchief is not expected to resolve every ticket logs..., go to https: //tsajobs.tsa.dhs.gov promoting the freedom, dignity, and the... Also eligible for TSAPreCheck expedited screening access at domestic airports not match the gender on your document. Have an internal escalation Point for more complex Help Desk will own the support ticket for the public sector bridging. Name changes may take less time if you have pre-enrolled with your biographic information online visiting! Take up to 12 months after their TWIC expires to avoid potential lapses TWIC... You must provide a valid photo ID that matches your full legal name their Known Traveler number in...
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