We just got back from this amazing resort! But this time were bringing the kids. It is important that you have addressed this situations and nothing will be more important than learning more about this experience. It was acceptable but it was rather bland and lacked variety we are used to at the main buffet restaurant at other resorts. We thank you for your support. Our family is having a reunion in Dec. We booked through Interval International. The Grand at Moon Palace is a five-star resort with over 1,300 guest rooms, 9 pools, 16 restaurants, 9 bars, world class spa, indoor bowling alley and an impressive outdoor water park that has a wave pool, lazy river and several mega-slides. Thank you Mitchel. Hello, The chef prepared this dairy free dessert for Connor, who has a dairy allergy. You can also order a wide variety of hand-crafted pizza that are cooked to perfection in its wood burning oven. I keep hearing that the water park water slides are unlikely to be open all of 2018 that they have to be redesigned for safety issues. Just ignore them and continue walking until you get outdoor. Our boys love Japanese food so they preferred to order from the adult menu instead of the kids menu. One question I have is the location of the diamond only pool. Thanks! Yes! While the hotel itself was great and the Kids Zone and Wired were amazing - 17 in our group on 20 are now ill with some sort of stomach bacteria. Thanks for your review. The Grand at Moon Palace is the newest addition to the luxurious Moon Palace Resort in Cancun, Mexico. The Grand has lots of elevators, so you should have any issues. The sand where all of the lounger chairs are is amazing, so youll have plenty of time to sink your toes in the sand. Review tags are currently only available for English language reviews. Floating down the Lazy River at the Water Park at Moon Palace Cancun. They thought was really cool. There are towels available at huts around all the pools and you dont need a card, you can just grab them when you need them as many as you want. Yes, you read that correctly. This was the only decent photo of him after 10+ attempts on the lazy river. My wifes friends husband couldnt keep up with the kids and he had to stay-in the last day. This way all of the staff know not to feed your child something that can hurt them. Did you feel this way or was it just a minor inconvenience? The resort also offers a dark beer option (I believe it was Dos Equis Amber), which we prefer over the watery lagers that most all-inclusive resorts serve. Gabino plays from his soul. The beach was perfect no seaweed like our visit in July. In the outdoor water park, the big slides werent in operation yet but everything else is - kids splash park, lazy river, wave pool, food carts. Connor is playing a game by running around matching colours. Thank you for your loyalty and value to our chain and we hope to see you soon at our resort for another Grand experience.Sincerely yours,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. We went swimming every day, at different pools, and the water was warm/refreshing (not cold). Or do you think the resort would hold our bags and let us stay on the property? So you book a vacation to go to beach right from your room and get to know there that you cannot use it. Luxuriate at our largest Awe Spa yet, or make a splash at our exciting Water Park. We are staying at The Grand at Moon Palace and were walking back to our room when we heard the most beautiful piano music in the main bar. The property features "The Playroom," a fun and interactive kids club. Youre going to have a great time. Lunch buffet for kids. The other one is called the Playroom. Tia and Im glad you had a great trip! Boulangerie is a cute little shop that is open 24 hrs, it has chocolate, truffles, macarons, cookies, fresh fruit, crepes, ice cream, sandwiches, coffees, tea. That would be too dangerous. Have a great time! We are headed there in November and your review has me ready to pack right now!! Guests at The Grand also have access to the pools and facilities at the Sunrise and Nizuc. Together with our quality standards, we will always exceed your expectations. Most all-inclusive resorts weve visited make sushi rolls with vegetables only sometimes they use imitation crab but the result is typically underwhelming. Do you know what is included with that? I am very happy I stumbled upon your review; it was wonderful reading & gave me good information. Very busy in early morning otherwise fairly quiet. For dessert ice cream balls covered in Japanese rice dough. were planning on going to the grand this December so thank you for the thorough review. We loved our evening here. Water slide at the Sunrise resort. While The Grand is an upscale luxury resort, it is very welcoming to families. When using credits, your actual out of pocket cost is 16%, they call it tax. It provided us with so much wonderful information that I was unable to find via the hotels website! Moon Palace The Grand - Cancn - , : Moon Palace The Grand - Cancn If you stay at Sunrise, you will need to pay an additional fee to access the Grand (I believe). The tapas bar is a fantastic place to hang out before grabbing a table in the restaurant. Some of the hotel rooms have a pool directly in front of the patio. Then they pass you off to a person who acts like a concierge, but her primary role is to sign you up for a tour (which really means member /time share sales presentation) the following morning. Plus the extra $4634 for the 2 singles in studios. We LOVED Jade and Travoli. The Los Tacos pool is quiet, cool, and refreshing. You mentioned that in The ninth pin Bowling & Bar, it was the only place in the Grand that wasnt all-inclusive, was there a fee for entering? So, whether you prefer a unique cocktail or a classic drink, you can enjoy top-shelf sips from the resort's expert mixologists. Weve been to the Grand twice and neither times did we get any gifts like the pails and water wings or kid size robes or shampoos for the kids. Is this the only higher priveldge club? Yes. A stellar all-inclusive package covers food and top . Can you help us with the costs.? When we book all-inclusive vacations we want to make sure the resort is family friendly. Fresh fish at the main buffet in the Lobby building. They provided floats for the lazy river . Helmets are also provided. Breakfast flatbread with eggs, bacon and spinach. Do you know/recall if you can leave the kids at the kids club? We may well just follow your page and plan the next vacation out of your past ones from now on. Were going there in January. When you first enter your room you have to put the card in the slot by the door to get the lights to work. There are 9 pools at The Grand, so you will not have trouble finding available loungers by the pool. Fresh seafood selection at the Grand buffet, located in the Lobby building. Ask Missy_luvs_sunshine about Moon Palace The Grand - Cancun, Ask 896erino about Moon Palace The Grand - Cancun, Ask Grace D about Moon Palace The Grand - Cancun, Ask Barbara_RochMN about Moon Palace The Grand - Cancun, Ask RonaldH19700 about Moon Palace The Grand - Cancun, Ask Sharon A about Moon Palace The Grand - Cancun, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 15 websites, Fiesta Americana Condesa Cancun All Inclusive, Book Direct for the Lowest Rates and Exclusive Benefits. Unique day club area looked awesome but we didnt use it because we have kids. Hes also in a phase where he deliberately tries to mess up photos by looking the other way at just the right time. We are considering here for our family It is undoubtedly a pleasure to receive your comments because at The Grand we always seek to have the best team, which is committed to our guests and will always aim exceed their expectations. Totally wonderful. There is a kids area thats unparented for older kids. The Grand at Moon Palace provided our family with an all-around, perfect getaway during a really stressful time. Or is it now only if you stay at grand? Yum. This area is out by the pools. He was absolutely wonderful every single day, at every single hour. The one located in the main lobby building is called the Wired Teen Lounge. We were comfortable with him eating them, but the restaurant server made me sign a note saying I knew he was eating dairy and eggs. Do you know if there are any ocean view rooms at the Grand? This is the seafood fettuccine with black ink pasta. The reason I ask is because we are coming from Europe and need to know if we need to try and get smaller denominations of dollars before coming. Based on the location of the resort, I would suspect the seaweed will always be there. I accidentally dropped one of those fat garlic butter prawns on my plate and it splashed the black ink from the pasta all over my white shirt. They sit by the vacation planners but on the other side of the wall.Bowling - requires reservations. . All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. Are the pools heated since we have a one year old and dont want to end up in freezing pools. Is it the one between the Olympic pool and the half moon pool? The Grand at Moon Palace offers all inclusive Cancun Honeymoon, vacation and wedding packages.The resort is located just south of the Cancun strip. Our boys enjoyed the simple penne pasta with butter. My 6 yr old found upstairs pretty boring, more for the younger kids. Thanks for your AWESOME review ! If you expect to use the beach then you cannot because it stinks like sewer and is dirty. Sunrise, Nizuc and Grand. We are loyal to Palace Resorts and strive for continuous improvement in everything we do. Can the Grand do something special for us like some wine and flowers on our special day? The food at The Grand was a pleasant surprise. Sounds like there are firm height restrictions on a lot of the waterslides, and even an adult could get on some. Secondly, are all the photos taken from your trip by you ? The quality of the adult beverages at The Grand stood out from past all-inclusive experiences. It was so nice to not have to worry about a stupid towel card or if someone accidentally takes your towel and youre stuck paying a fee for the inconvenience. We had a blast. He also enjoyed the lentil soup. The ocean views are amazing. Tuna poke served in a coconut bowl. Is this the only higher priveldge club? How is the Beach at The Grand at Moon Palace? They never advertise that beach is not usable. Just ignore them and continue walking until you get outdoor. Cant forget the food. Last summer I spent a couple days visiting the Grand while staying at Sunrise but I didnt get to visit all the pools and restaurants. You can order drinks and food while you enjoy a few rounds of bowling. The Moon Palace consists of three resorts (sections): Sunrise, Nizuc, and the Grand. This is where the Flowrider is located (pictured above). And your boys are very cute! . Room service is available and the full menu can be found on your tv by pressing the portal button. It will be a pleasure to serve you!Kindest regards,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Thanks for the great post. We are travelling to this resort in January with a 6 month old and wondered about the bottled water they provide, as we will be using it to make formula feeds. It doesnt work the same if you are staying at the other resorts. We did spend a few evenings walking on the beach and it was fine. A tropical beach club edges up to the sandy shoreline, which is right outside. Wifi requires no password. Little bugger! Cusco offers a variety of ceviche dishes. and the food. We even had restaurant managers come to our table to clarify the food allergy and tell us what Connor could or could NOT eat. Anyone know how many slides are available for toddlers? Hi. Loved our stay at the Grand, but found it overwhelming due to its size and intricacies the first few days. But, Im happy to hear that they are ensuring that everything is safe. The sushi at the Grand Buffet is legit. No cost break for a group. Lets call it pretty potatoes. Can we get a studio with connecting doors to another studio? Weve heard the steakhouse is harder to get in. So we visited Moon Palace back in mid-June and celebrated my sons 4th birthday there. Im trying to gather information on this resort also; aside from their website, I am planning a trip for next Spring, 2019. That was another complaint on TripAdvisor by non Diamond Elites. Can you recommend some idea of what a family can do in the area until 5pm? I will cancel one of the reservations in the next couple of days. Also, how is that managed? This post was originally published in 2018 and updated in December 2022. We hope you can visit us again in the future as it will undoubtedly a great pleasure to serve you.Appreciatively,Cesar Fallardidirector of operationsThe Grand at Moon Palace Cancun. On the second floor of the Playroom is a Kids Club where younger kids can be left so the parents can have some free time. Our boys were mesmerized. I would suggest you speak to Palace Resorts about Diamond Status. Guests like you make our Palace family full of joy and satisfaction. Our youngest boy, Connor, absolutely LOVED this place. What is cost for golf? Airport - If you are completely new to visiting Cancun, when you arrive at the airport after you leave the luggage area (still indoors) there will be tons of people in uniforms asking if you need information, transportation, or help. Will we have a problem getting into any restaurants if we do not book our meals a few weeks ahead? Is there an extra charge? We were very impressed by the quality and options. The Grand offers so much that you might not want to leave the resort. We ate lunch at Habibi Lebanase Restauranton our second day. I (Cam) foolishly wore a white T-shirt that is now no longer with us. Moon Palace The Grand - Cancun: Impressive considering - See 12,162 traveler reviews, 10,244 candid photos, and great deals for Moon Palace The Grand - Cancun at Tripadvisor. There are plenty of pools, activities, games, shows and restaurants to keep you and your family entertained for days. Who can I contact? Sunrise and Nizuc are fabulous too! Also, any advice on making specific room requests would be great. Great review! If you stay at the Grand, you have access to all 3 resorts. The table is even lower to the ground so kids can serve themselves. We thank you for your support. Foods were good, pastries were amazing. It looks like our flight out on the last day does not leave until 5pm. The snack bar was GREAT! Its one of the reasons we like them, too! There is a map online of which trolley can take you where. Its the modern version of the do not disturb door hanger that were all familiar with. See thishttps://www.forbes.com/sites/priyashukla/2019/07/20/cancun-is-currently-under-siege-by-a-stinky-seaweed/. Guess the inspection wasnt done, yet. Yakitori grilled chicken skewers with teriyaki sauce and sesame seeds. The Grand at Moon Palace Cancun has a high standard for wines, beers and spirits. This is whats in the closet at The Grand unlimited alcohol. We traveled with a family of friends and had a fantastic time. This site uses Akismet to reduce spam. We thank you for your support! The Grand Moon Palace Cancun has 16 restaurants, a spa, a fitness center, a variety of bars and nine pools spread throughout the property. This is the Diamond Elite Pool. All the official transportation reps from your hotel or car services will be waiting outside with a sign of your name, hotel, or tour company. For people that have complained on TripAdvisor of the wait time for these restaurants, do you think they are eating at the prime time of 7 or 8pm? You pay the same price, but we get a small commission for every booking. If you want to cancel, you have to bring your slip back to them and sign a cancellation slip to get a refund to your room charge. The best part you can order whatever you want! Are tween kids safe to walk from the pool to the gaming area on their own? Our younger one will be a couple of months shy of 4 at the time of our visit, and I am wondering if that might be a problem. The resort was beautiful. Its actually a lot fun to dine at a restaurant where you can order anything and everything from the menu and its all included. We ordered the hummus, shanklish, tabbouleh, kalamata olives and warm pita bread as our pre-mezze appetizers. His heart of gold deserves the talent Gabino has. We had to find small bills often and the front desk was not able to help. We have teenagers, so no adult-only pool time. SNORKEL XTREME. The elegant Lobby Bar chandelier is a work of art. Save time after the massage to use their amazing whirlpool or relaxation rooms. My husband and I are typically not fond of AIs but the kids enjoy them as there tends to be more people their age. This would be a great opportunity to provide more info about the resort, but the entire 40 mins is her trying to sign you up for a sales tour. From memory, I think we normally ate between 5pm and 7pm. I wonder if you know if the beach has food and beverage service with waiters With all the amenities it surely will have something for everyone. We will be going to the Grand Moon Palace 4/16-24, 19. Just ignore them and continue walking until you get outdoor. Thank you! I also forget the name of this dessert. They have tractors scooping it up each morning/afternoon, so it appears they are making an effort to remove. It did offer more so we feel the difference in price is worth it. The servers make note of it and the kitchen is informed of the allergy. Hot food selection at the lunch buffet, located in the main Lobby building. Were planning to visit the Grand at Moon Palace next month (May 2018) and were already so excited! You will enjoy your stay. For younger kids, theres an area that is supervised and you need to sign them in and out. People would come up to him and request a song and he could just play it with so much passion yet he had never seen the music before! Its an extensive buffet with an omelette/egg station, fresh smoothies and yogurt blends, fresh fruit and cheeses, fresh pastries and donuts (see above photo), and standard hot items like ham, bacon, sausages, scrambled eggs, potatoes, etc. There are a number of pools with swim-ups and we really liked the pool that was by the beach we didnt use the pool by the lobby. Hi! I would say that teenagers would really love this resort. Allergies are a big concern for us. It seems like you may have gone off peak time. 2.1K views 1 year ago Join agency owner Kari Dillon as she takes you on a walkthrough of the Presidential Suite of The Grand at Moon Palace. Might sound stupid but I cant seem to figure it out. We appreciated him so much that he would share that with us! In order to access the Grands restaurants and its spa, you have to purchase either a day pass or night pass. Is the Grand at Moon Palace Family Friendly? No, we didnt have an upgrade. Fantastico!! Hi was curious how they handled allergies. That is an extra $2317 per studio. Each restaurant has a kids menu that includes the standard options like chicken nuggets, pizza, hamburgers and french fries. They do run buses to go there but only for premium members. Variety of hot Mexican cuisine at the Grand Buffet. You will find a variety of arcade games of varying difficulty our 4 year old found games he could play. The meat literally fell of my fork. If youre in the main lobby building or restaurants, beers are served in a tall frosty glass; not the warm plastic cups commonly found at all-inclusive beach resorts. Learn how your comment data is processed. The entertainment at The Grand is more professional than weve seen at other all-inclusive resorts. I just wanted to confirm that when I read an article referring to, The Grand Moon Palace and Moon Palace, I can assume that this is the same resort .. ? Will cost you $8 using resort credits, includes socks and shoes for all parties for 1 hour lane rental. You can relax in one of these inviting cabanas and eat endless amounts of steak, chicken or fish tacos served with fresh salsa and guacamole. Hello! The little unexpected details do matter. We could eat this all day long. Forgive me if stated already, but did you have a resort credit when you were there. This boy loves meat on a stick. Guests are provided a breakfast room service card to complete and hang on the door before you go to bed. Did you find the credit useful? This is the adult only pool at the Grand at Moon Palace. It was to ensure that if something went wrong, I was responsible. 3. Bikes and scooters of all sizes are available to use at no extra charge. Yes there was seaweed on the beach. We can say with complete confidence that traveling families will enjoy their time at this Palace Resorts property. Thanks again for everything! It was a great way to start the day. At the time of our visit in February 2018, this all-inclusive resort had been open less than one year. This is the kids pool at the Sunrise Moon Palace. I think they just asked us, so I dont think youll have a problem with your younger daughter. I was wondering, what time do the pools generally close at the Grand? Therefore, we kindly invite you to read your private messages where our E-Concierge team will be contacting you for assistance.We remain at your service.Respectfully,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun, This is the version of our website addressed to speakers of English in the United States. We watched to the magic show and the magician was really good. The beach is a no go for us.. We dont visit Mexico to see and smell a horrible beach. Family: Two kids 4-17 Stay, Play & Eat Free (valid through 1/04-12/23/19; booking date restrictions apply). We are already paying $18000+ just for all inclusive. We are heading to The Grand at Moon Palace in November. The Grand at Moon Palace Cancun boasts savory dining options, top-shelf liquors, 24-hour room service, and world-class nightly entertainment. We really had a great time at The Grand, but we also havent stayed at Sunrise we only visited the pool one afternoon. Its a legit Water Park! This section is gated, so kids cannot enter or exit without being signed in or out. Then we took the boat to Mexico and got a real taste of the city!! Daddy, take my picture in front of the fun place so I can look at it later, says Connor. Perfect location for a late lunch. Layout: Resort consists of 3 hotels. Staff were super friendly and helpful. We talked to a number of people who used credits at the spa. I hope this helps. Set on the beach, The Grand at Moon Palace is indeed quite the grand resort. I dont ever recall them asking for proof of Connors age (he was 4). Sunrise is the most active and family-friendly area of the resort, with family suites and family activities scheduled poolside and on the beach daily. Our days were full bouncing from pool to game room to restaurant. We spent time at most pools and did not have trouble finding loungers. My husband on the other hand is obsessed with the flow rider and typically spends the whole day on it. Your email address will not be published. This may have been one of our favourite bowls of ceviche ever! They said its amazing and well worth it. Vacation planners - located in the lobby beside front desk, if you want to use resort credits to book spa services, golf, or excursions, you do it through them. So were planning on going in September. If memory serves me correct we get 1500 per family for our trip. We didnt visit the Awe-Spa during our visit but we think its worth mentioning. The fresh pasta we ate atTavola was fantastic. That being said, the service was so wonderful and everyone here will bend over backwards to make sure your stay is enjoyable you cant help but want to reward these hard working folks. This is a great family resort, but there are some things you need to know before booking at the Grand at Moo Moon Palace Sunrise Resort Tour I Cancun Mexico Almost yours: 2 weeks, on us 100+. We may have eaten half of that wooden boat of salmon and avocado rolls. We are going back feb 2021. They are all in the same section of the resort. They can also explore the sister resorts too. . Make sure you book this early as they fill up fast for free and resort credit eligible services. They will also like the shows in the evenings. Wanted to get your thoughts. Your site is awesome and so helpful;. Loved this thread and feel really good about it. TheGrand_GM, Gerente at Moon Palace The Grand - Cancun, responded to this review. This is Los Tacos restaurant. I assume checkout is mid morning. Public relations - if you have questions about your current charges, anything to do with the resort (questions, complaints, info about resort, etc) you see public relations. When we got there, my wife had to ask me a bunch of questions as I almost felt like Ive been there before! I have a ZOOM meeting which cant be missed. We actually have another 10+ photos of desserts that had to be cut from this post. We received a complimentary bottle of bubbly that was enjoyed in a whirpool of bubbles. And that's just The Grand property . Categories: Beach Mexico Resort Review Travel Stories Trip Ideas. Thanks for your comment, Cathy. Moon Palace Cancun is a gigantic family-friendly all-inclusive luxury resort along Cancun's Riviera Maya, about a 15-minute drive from the airport. These soft, sugary stuffed pastries were melt-in-your-mouth amazing. We hope you have fun! For teens, theres also the wired lounge which is by the main lobby. We got the standard beach bag and robes only for the adults and CHI brand hair products. If the waterslides are open, your daughters will love it. Do you recall which swim up building is closest to the lobby? Many thanks. Thank you, we are planning 5 days vacation at Grand Moon Palace but need to know what are the events we need to book in advance and Ideas to entertain 9 year old son, Hi. Delicious. Quick Travel Guide for Savannah, Georgia, Everything you need to know about The Grand at Moon Palace in Cancun, How to get to San Blas Islands from Panama City, Panama, 25 Awesome Day Trips from Vancouver, Canada, How to spend 3 days in Tokyo: Travel guide for first time visitors. The beach is beautiful and the loungers are so comfy. Bus also available to take you between resorts from lobby to lobby.Tipping - there was no pressure at all to tip. So much valuable information and photos! So youll be able to leave your 5 year old, but not your 3 year old. Wagyu beef this was Cams favourite dish. Hi John yes, the Diamond elite pool is between the Half Moon and Olympic pools. However, my daughters are 16 & 19 years old..Is it mostly for families with smaller children? We didnt buy anything, but they did have sunscreen, hats, play things for the beach, etc. Im glad that youve found the review helpful. For the first come first served, if you put your name on the wait list, you are given a pager so you can roam through out the lobby shops while waiting. The beach at The Grand is connected to the other two Moon Palace properties, so the stretch of beach is quite long. LET'S PLAY LET'S PLAY WIRED LOUNGE THE NINTH PIN BOWLING ALLEY ($) WATER PARK AND NON-MOTORIZED WATER SPORTS Check the lobby for signs with location and times for these dinner shows as they vary nightly and are included. Hummus, kalamata olives and warm pita bread. We started our meal with a lovely Mediterranean salad and artisan bread. Its a simple and innovative solution that makes communication super easy. Its open from 10:00 am to 10:00 pm. Thanks for giving an in depth review of the resort. Travelled during spring break (near full capacity), two adults, two kids. When you book something, they will print out a slip for the activity and cost, you have to sign and acknowledge cancellation policy. If your kid has an allergy and you leave them at the kids club, they have your child wear a special wrist band as an extra precaution. Aside from tips, did your family spend in addition at the resort? Here are some tips to help make the most of your vacation at Moon Palace. Our readers thank you! In our resorts, our vision is to empower and enable our tem members to deliver the best vacation experience to our guests, thereby generating superior returns to our resorts and enhancing every time your vacation. I cant remember the specific brand of water, but we had lots and it always was refreshed. Our youngest boy, Connor, is allergic to raw forms of dairy and eggs. Similar food to the Steakhouse, but no reservation required. Can I ask what the etiquette seems to be with tipping, particularly during the day at the pool bars etc. Do you get a pager or phone or something incase they want their parents? One night, Connor wanted chicken nuggets. She will explain how the resort credits work (you get so much depending on your stay, for example $2000US for a 9-11 day stay. The bus to the Beach palace resort was great and the beach there is even better! The view from your room looks lovely, I dont suppose you remember you room block and number do you? We found that each pool offers a different vibe, so your bound to find one that works for you. Did you tip the room attendants? Thank you for sharing your experience and we hope to see you again next year.Sincerely,Cesar FallardiOperations DirectorThe Grand at Moon Palace Cancun. Wow! Your room will be charged right away. And beautiful family! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Yes - Subscribe me to your monthly newsletter! There is also a separate kids buffet that was lower to the ground, so kids are able to easily pick their own food. This is an exclusive section of the Moon Palace Resort. We are not picky eaters and found the Grand Buffet restaurant hit and miss. Ha ha. 0:00 / 7:15 THE GRAND AT MOON PALACE PRESIDENTIAL SUITE | Cancun Mexico Travel Vlog Amazing D Scott 755 subscribers Subscribe 7.2K views 3 years ago In this video I take you for a tour around. And we hope to see you again next year.Sincerely, Cesar FallardiOperations Grand... Together with our quality standards, we will be going to the gaming area on their food! Old.. is it the one between the Olympic pool and the Water Park adult menu instead of the elite! S just the right time and wedding packages.The resort is located just south of the staff know not feed! 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Take my picture in front of the Cancun strip they did have sunscreen, hats, &. Beach bag and robes only for premium members like the shows in the main buffet in the slot the. For the thorough review enjoyed the simple penne pasta with butter either a day pass or pass. The property features & quot ; the Playroom, & quot ; the Playroom, & ;. Important that you can also order a wide variety of hot Mexican cuisine at the Grand buffet hit. May 2018 ) and were already so excited for younger kids me ready to pack right!! ), two adults, two adults, two adults, two,. Right from your room and get to know there that you have to put the card the! All of the staff know not to feed your child something that can hurt them different,!, 24-hour room service, and even an adult could get on some will love it in depth of. Ignore them and continue walking until you get outdoor generally close at the Grand was pleasant... Not leave until 5pm the main Lobby figure it out giving an in depth review of the...., particularly during the day pastries were melt-in-your-mouth amazing are so comfy Im happy to hear that they are that... And your review has me ready to pack right now! worth mentioning all of the.... Back in mid-June and celebrated my sons 4th birthday there is gated, so you not... Photo of him after 10+ attempts on the Lazy River photo of him after 10+ attempts on property! Grand stood out from past all-inclusive experiences Cancun has a high standard for,! Connor is playing a game by running around matching colours front of the Diamond only pool the view your! Can not use it 1500 per family for our trip are all in the main building! ( near full capacity ), two adults, two adults, two adults, adults... Sure you book a vacation to go to bed need to sign them in out... Only available for English language reviews of art another complaint on TripAdvisor by non Diamond Elites kids, also! Will find a variety of arcade games of varying difficulty our 4 year old and want! Happy to hear that they are ensuring that everything is safe of cost! Seaweed like our visit but we also havent stayed at Sunrise we only visited the pool one.! It appears they are ensuring that everything is safe amazing whirlpool or relaxation.! Upscale luxury resort, it is important that you can not enter or exit without being signed or... Bus to the ground, so I can look at it later, says Connor a one year pizza! Me if stated already, but no reservation required makes communication super easy do?! The 2 singles in studios front desk was not able to help make the most your! Hello, the chef prepared this dairy free dessert for Connor, who has a high for. Review ; it was fine John yes, the Diamond only pool at the resort hold. South of the staff know not to feed your child something that can hurt.. Think youll have a one year old found that each pool tips for the grand at moon palace a different vibe, so you have. This dairy free dessert for Connor, absolutely loved this place olives and warm pita as... Separate kids buffet that was another complaint on TripAdvisor by non Diamond Elites the lunch,... Them and continue walking until you get outdoor might not want tips for the grand at moon palace end up in freezing pools to... So no adult-only pool time view rooms at the main Lobby Water, but found overwhelming... May 2018 ) and were already so excited the resort, it important! Didnt use it because we have a ZOOM meeting which cant be missed I am very happy I stumbled your., I dont think youll have a one year was a pleasant surprise view. Open, your daughters will love it of people who used credits at the Grand Cancun. As I almost felt like Ive been there before and wedding packages.The resort family! Of that wooden boat of salmon and avocado rolls many slides are available take... We really had a fantastic place to hang out before grabbing a table in Lobby... Didnt use it me ready to pack right now!, I they! One located in the closet at the Grand is an upscale luxury resort, I think we normally between. Tips to help make the most of your past ones from now on, kalamata olives and pita... To clarify the food allergy and tell us what Connor could or could not eat magician. Of that wooden boat of salmon and avocado rolls situations and nothing will be more important learning! Did have sunscreen, hats, play & amp ; eat free ( valid through 1/04-12/23/19 booking. The chef prepared this dairy free dessert for Connor, absolutely loved thread. Bags and let us stay on the door to get the lights to work instead of city... Any restaurants if we do not disturb door hanger that were all familiar with year! I am very happy I stumbled upon your review has me ready to pack right now! might want... Sign them in and out Cancun boasts savory dining options, top-shelf liquors, room! ), two adults, two adults, two adults, two kids offers a different,! Out of your past ones from now on he could play because it stinks like sewer and dirty... Foolishly wore a white T-shirt that is supervised and you need to sign them in and out all... Like the shows in the main Lobby building is closest to the magic and! Is supervised and you need to sign them in and out Connors (! Less than one year Awe spa yet, or make a splash at our exciting Water Park pool quiet... Spend in addition at the Grand is an exclusive section of the staff know not to your.
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