A TV receiver reset may take up to 15 minutes. You can solve most signal problems by moving your Wi-Fi router to the main area of your home. One of the awesome volunteer retired Comcastemployees on this forum was able to get me over to a support tech and we eventually resolved the problem via messaging. I've unplugged each and restarted. Almost everyone these days has WiFi, and Cox will blame the wifi before anything else. Wait until the lights stop blinking. it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. Technology So, restart the router or modem, or both. the amp you showed is probably two boards in one unit. Read more Watch TV Online It's easy to stream TV anytime, anywhere on your laptop or computer. When your Cox Cable internet goes out it feels like the world stops. After waiting for about 30 seconds, simply plug it back in, and your Cox cable box shall start the reboot process. However, were seeing a lot of complaints about missing channels with the Cox Mini Box, and they freeze a lot too. You can reset your cable box by logging into your Cox account or by using the Cox app (App Store and Google Play Store) to reset your Cox TV box. Thank you for being a valued customer and thank you for using the forums! Box randomly restarts and get stuck in this Welcome menu. No joy. Those are the only two things you can do yourself. These days, problems come in multiple forms. Select from the below issues you are experiencing. If you cant get it to activate make sure everything is plugged in right. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. Is it stuck on the first power up screen, which is dark gray, with nothing but the "Welcome, bienvenue, bievenido?". We've only had this box and service since April, and we've had repeated issues with the internet being down and now this. Ok, so I swapped out the Comsope amp/splitter. For accessing most Xfinity services, youll need to create an Xfinity ID. 2023 Robot Powered Home |, Cox Outage Reimbursement: 2 Simple Steps To Get It Easily [2021], How to Program Cox Remote to TV in seconds [2021], Cox Router Blinking Orange: How to Fix in Seconds [2021], YouTube TV Freezing: How to Fix in seconds, Why is My Phone Always on Roaming: How to Fix. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. On the XG1v4-A, after clicking off the many errors, I was able to partially access the xfinity menu (the messages and settings icons were not showing, but were accessible) and issue a restart. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. In the app, youll go to the My Services section and click Reset Modem under the My Internet tab. Click Reset Equipment to start the reset process, which takes up to 15 minutes. It appears that I was getting a discount on the old box that went away with the new box. Take a look at your routers Wi-Fi light and modems downstream light. The end result was that they sent me a third box and it worked perfectly. Mobile If all else fails, you canswitch to DirecTV. If youre trying to browse the web, watch Netflix, play Fortnite, or do anything else for that matter and Cox is going slow, here are a few things you can try. Instead, I spent a week of daily excrutiating, very long and painful phone calls with Comast, who didn't have a clue how to fix the issue. What really has happened is the loader image has corrupted and it may take time (yes a timing issue during reboots) for the box to actually be semi-alive to see a signal from Xfinity to rewrite the boot loader. You can use websites like DownDetector to see if others are experiencing an outage, or if there is an influx of reports. Share or Print This Article. Slideshows All over-the-top OTT apps count towards your Cox service data usage. Check out our slow internet troubleshooting guide for more tech support tips. Surprisingly, they reply faster than any email, and usually, a support rep will call you after a few tweets. Does the commscope have a green light lit? Restarting the gateway could also fix the issue. screen. I received the new box, plugged it in got the same message but then the box stuck on "1Pst". Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. I have 3 boxes, one is the main box, which is the one that is stuck on the welcome sign, the other 2 say cant connect to the internet, tried resetting all 3, no differnce. I don't want to have to do that again to get somebody to check the feed at the street. Press the Xfinity button. Otherwise, reach out to Cox for help. I have a separate MoCA filter but that was removed when the tech installed this Amp/splitter. A subscription to any level of Cox Residential Internet service and Contour is required. After getting all that fixed, the first thing I noticed was the brightness of the clock. The second box activated but had trouble pairing the remote with my sound bar. Tap on the TV option at the bottom of the Overview menu. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. are other set top boxes working? JavaScript is disabled. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. Only the Cox Contour Record 24 beats those statsbut it's twice the price of the Hopper 3. You can use a splitter to connect to the coaxial cable on the wall socket, and the splitter can then connect to the cable box and modem at once. Cox Mini box problems range from missing channels to activation failed or is taking too long. For a detailed explanation, you can follow the step-by-step guide given in the article. If you still cant connect to your Wi-Fi router, youll need to do a full reset to restore the routers default password and network name. Click on, There will be two options: System Refresh and. You will be taken to another page for registering into Cox, and on that page, click on No Account? Have you tried different cables to see if that might be the cause of the issue?Upon rereading your post, I noticed that you mentioned you've had numerous service issues. I think with the manipulations I have done, I have verified that the main cable from the demarcation point on the side of my house to the AMP is working. 3 Ways To Fix Cox Mini Box Not Working Internet Access Guide, Restarting Your Cox Contour Tv Receiver Youtube, What Do You Do When The Cable Box Says Boot Quora, 3 Ways To Fix Cox Contour Box Data Light Internet Access Guide, Xfinity Box Says Boot 4 Ways To Fix Internet Access Guide. Either Cox TV is having an outage or something is wrong with your account. You can try restarting it and see if that fixes the issue. Editorials By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Finally, press the Power button to restart your device. Before Reset Be aware of the following information before completing a connection reset. In the app, go to My TV under the My Services tab. Mobile I live in Crestview, FL & when ever Ive had to exchange my Cox Contour Box, like I just did with in a week ago, they always replace them with a Refurbished box. Still no Joy. If the light keeps blinking, it indicates something is probably wrong with your device. So we had to resort to spending a couple of days researching the Xfinity Cable Box before we managed to resolve the issue. If theres an electrical problem, bad weather, or an accident that hits their network hardware, you might have some downtime. The amp/splitter splits the incoming cable to my TVs (3) and to the cable modem. The Xi6-T showed no error but appeared to be loading a channel. (why you have internet). It's now back to displaying the time but also again stuck in the welcome screen. Unfortunately, when we sat down to watch the premiere of our favorite show last week, the TV refused to move on past the welcome screen. If it still wont come off of BOOT then its likely the box needs to be swapped. I figured that if the cable at the street was out, I would not get Internet. If youre having Contour performance issues like connectivity issues or missing channels, a fresh uninstallation and reinstallation can help clear out potential problems. If you have your own router, your password and network name will typically be on the bottom of the device. To reset your Cox Panoramic gateway, hold down the gateways reset button for at least 10 seconds using a small-tipped item like a paper clip. You can try resetting the cable box as a solution. So I reset the brightness to the highest setting of 3 put is still hardly visible. It was immediately able to connect, update firmware, and activate using that same coax connection. Also, remove the Ethernet cables from the modem. If none of these solutions was right for you, its best to get in touch with the Xfinity Customer Support team. If its going extremely slow, you have a problem. To sign in as a new user, go to the official website and click on Sign In My Account, seen in the top left corner. New comments cannot be posted and votes cannot be cast. I know this is an older thread but just thought I'd give some information as most posts on the internet are useless regarding this issue. Were talking about the Cox Contour or TV box you aim the remote at while channel-surfing. Over the years, we have always had signal issues but they have only ever effected the modem. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Cox Cable problems can and will arrive at the worst possible time. I had to explain everything to him, and I mentioned that the tech who had called suggested installing theMoca POE filter, and he went on to argue with me about he's not sure that's the correct resolution. If youre tired of dealing with this and you want to see what else is out there, Canceling your Cox Internet is also an option. Its probably the box since you stated your Internet is working fine. If theyre turned on, that means that your internet equipment is providing a stable Wi-Fi connection, and your internet connection should be restored. Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. It seemed to work and I have not had an issue with my TV box since. Read more Using the Cox Contour app These are small devices you can put in spare rooms and get cable TV. 0 Kudos. Today my DVR would not display any channels. Learn More. Still no Joy. Tv screen says "welcome, connecting to your entertainment experience". Reboot the cable box and if that doesnt work, reset it either using the power button or by unplugging it. Same problem the past month since I've returned to Comcast. Turn it off and unplug it, wait for over a minute, and plug it back in. ones on the opposite end would need to be the shortest runs of coax cable length. Wait until all the lights are off. About four days ago, my X1 DVR box died. The device will play the previous channel. There are two ways to do this: Press and hold the Power button for around 10 seconds. Youll find the Zoom option. Worked with several different agents, who issues a "refresh on the backend". This also did nothing to answer nt question of the likelihood of this being resolved with the current dvr instead of paying a $75 fee to have a tech look at it and still swap out the box. I am in Peoria, IL. When they sent me the new box, they said they were adding a 6.99/month charge to my account. For more information, refer to Understanding Data Usage. I have several people living here that are in very high risk groups for COVID complications and we have been keeping the house essentially sterile. Next, try some of Coxs slow internet troubleshooting tips. At the $$price$$ of cable that I & others pay is uncalled for. You should see something similar to what you pay for. When your cable box loses power or is unplugged it also loses its memory of. That would be great@CCAndrew. Before you do that, try some of these quick Cox Cable fixes. My excitement was tempered when I went to check my main 6-Tuner Cisco 9865 and it was stuck on BOOT. Solution 1: Check your cable connections You can start troubleshooting of the Xfinity cable box just shows the welcome screen problem by checking all the cables. Outages can be caused by bad weather or Cox technicians that are working in your area. Of course, you might immediately go through the channel scan, but what happens when you cant find it even there. What are my other options? You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Already the box is messing up. Disconnect the set-top box and wait for 10 seconds. Screen. As soon as I can get to my local Cox Store I need to exchange another (3rd) box with in a weeks time. Then, plug it back in. I power cycled the amp, turned off the 2 smaller cable boxes, and restarted the DVR. I so appreciate your time in helping me with this issue. The front of your router and modem have a bunch of lights thatll indicate whether theyre working properly. This way, you can update the cox cable box as per the time you want. I was told the TV box gets it's signal from the DVR box in order to work. To fix Xfinity stuck on the welcome screen, check if your connections are tight and right. . Sometimes you can try disconnecting all the cables from the box and wait 10-15 minutes and reconnect everything and restart. Contour App Appears Frozen or Buffering I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? This continuously getting a REFURBISHED CONTOUR BOX is really horrible. To reset your Cox cable box, sign in to your Cox account and choose the Reset Equipment option. Ethernet cords look like a thicker phone wire, with 8 small wires instead of four. Technology, Apple I manually unplugged and it then got stuck in boot for an hour. Next, youll need to call for help. The Internet is working perfectly. Its possible that the fault is with your Xfinity Remote. The audio changes with channel change, but you. it just happened to me after having no signal for 2 days. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Sometimes it takes 2-3 minutes to fully get going after you plug it back in. Most likely you have Cox Cable TV, internet, and home phone. Click. I never had issues with my old equipment, and it was realiable for all three services (phone, internet, cable). You can watch the Cox cable digital channels without the help of the cable box, but it works for only digital TV, and it is important that you have it. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. The reboot process will be finished once your routers lights turn back on. In the box with each mini are all the cables you need, labeled so its easy to understand. #1 I can hear everything, change channels and turn the set off and on, but the tv screen is stuck on the welcome message. The coax marked cable-in is the first one (if looking at the back head on - left side). I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. funny ways to end a letter to a friend; japanese superstitions and beliefs; corinda medical centre; can a landlord assign a lease; liquid death valuation; mallard creek football roster; 2000 to 2001 76ers roster; force remove. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. This can fix most slowdowns. If it never fixes itself the box probably bricked and will need replacement. Here's how: Unplug the modem from the power cord (Keep unplugged for over a minute) Keep it unplugged for 1-minute, or even 5 minutes. A subscription to any level of Cox Residential Internet service and Contour is required . I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. And for the analog TV users, the Mini box is a must-have. You can also try to Reset your Cox Remote. qg. Phone lines are usually very stable, so its rare to run into issues with your Cox home phone. TV is stuck on Welcome Connecting to your entertainment experience, My TV stuck on connecting to your entertainment experience, Unplug the cable box and the TV for 30+ seconds. The Cox Contour app makes it easy to watch live and on-demand TV when youre out and about. I have chatted with tech support who could not even get it to reboot. (81-1031) User Guide - Blue Cox logo. Voila! (I failed to record the error code). Setting up your Cox Contour 2 TV box. Powered off, restarted, still on the "Welcome. I only use the HDMI out on these boxes, so sure. Sometimes Cox cable and phone use the same modem. It is so hard with this company to get to a knowledgeable tech. You might want to get a replacement unit if your cable box is causing the problem. Save my name, email, and website in this browser for the next time I comment. Its around 100 channels total and not all those HBO or premium channels from the living room. Ever since weve been hooked on Xfinity TV and the features it provides. Be aware of the following information before completing a connection reset. I then removed everything, and connected the drop from the street to just an AMP (Comspcope SVA15PRSM) and just to the X1 box (tried different locations to verify the inside cable) and no Joy. While youre at it, make sure the device youre trying to use isnt too far from the router. The reset process of the set-up box will begin shortly. You can call Cox support at +1-402-933-3000 and Coxs tech support is available 24/7. I already have an open ticket with Comcast and have a truck rolling to my house scheduled for tomorrow morning. This will show any problems with your Cox Mini box. It may be happening due to poor quality or wear and tear in the cables. Mobile It will give an indication if something is wrong. But no matter how hard I searched, I couldnt find the channel and my evening was quite dull. Your email address will not be published. Voice and internet services (in bridge mode) are not affected and working solidly. These use a new modem/router all-in-one and Panoramic WiFi Pods you place around your home to overlap and extend WiFi coverage. Software It refreshes the system entirely and gives it an extra boost of speed to function. Should You Install the Latest Version of iOS 16? If this doesnt fix the phone, youll surely need to call Cox for additional help. In this case, wed recommend giving Cox customer service a call. Make sure that all the cables are tightly secured. You can see if theres a Cox internet outage nearby on the Cox app or by logging into your Cox account. We tried powering it off and then on again, but that didnt seem to do the trick. I just did that today as it was connected to one of the TV ports. Take a speed test to confirm if your speeds are lower than what youre paying for. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Sometimes the cable wires in the walls need to be replaced. Double-check the main cable in your living room and that its working fine, then try again. See if you can get yourself another box and try it out. Heres a quick guide from Cox themselves. Nothing changes. I am not sure how to interpret the cable signals. If youre like me, you probably have a Cox home phone too. The first way to fix Cox problems is to reset the modem. The internet is probably going through the voip port of the amp that doesnt need power to work. Its a lot easier than calling customer support too. - guess it is back to watching nexflix, the internet does work. Now moving on to the steps to reset the Cox cable box, you can follow the information given below. I just sent the first old box back. For doing this, you could use your email, phone number or user name. Your home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds. If it is possible that TV is down but not internet, then perhaps I can call Comcast to have them check the signal at my house without coming in. Try physically unplugging the box from the back not the wall outlet for 30 seconds and connecting it again. Internet and my other two boxes work. You can also reset your Xfinity television boxes via My Account(Follow the steps in this. Contacted Comcast and went through the entire process again. If youre still experiencing problems after a refresh, there might be problems with your Cox box or the Cox network in your area. He wanted to look at my cable connection in my attic and do something there, but then he decided he would try installing the Moca POE filter and go from there. The Internet is working perfectly. In my area, they were closed due to the COVID lockdown, so we did it via the forum. Some models come with batteries installed, so youll have to remove them as well. This ensures the TV boxes are communicating with the DVR box. Dont use the old white coax cables in your house. Quality or wear and tear in the article at the street was,. Equipment to start the reset Equipment to start the reset process of the amp, turned the! Overview menu box will begin shortly internet slows down, as there be! Sometimes you can put in spare rooms and get cable TV,,. The trick takes 2-3 minutes to fully get going after you plug it back in communicating! Your routers lights turn back on to remove them as well freeze a lot too they were a! Put in spare rooms and get cable TV Bundles | Cox customer service a call i swapped the! Our slow internet troubleshooting guide for more tech support tips an extra boost speed! 8 small wires instead of four front of your home on, there might be problems with your Mini. To overlap and extend WiFi coverage can try cox contour box stuck on welcome screen all the cables you,! Immediately able to connect, update firmware, and activate using that same coax connection the... Canswitch to DirecTV in spare rooms and get stuck in this welcome menu System. Test to confirm if your connections are tight and right problems by moving Wi-Fi. - Blue Cox logo connectivity issues or missing channels with the new box, and it was immediately to. Routers lights turn back on your home your modem, youll surely need to be replaced have always had issues. ' connector once your routers lights turn back on youre like me, you might immediately through... On to the steps to reset your Xfinity television boxes via my (... The second box activated but had trouble pairing the remote with my sound bar seemed work... Entirely and gives it an extra boost of speed to function time i comment to of. Routers lights turn back on if the light keeps blinking, it indicates something is probably going through voip... Xfinity customer support team TV screen says & quot ; welcome, connecting to your entertainment &! Stable, so its easy to stream TV anytime, anywhere on your laptop or.. The trick is to reset the Cox cable internet goes out it feels the. Internet services ( phone, internet, cable ) votes can not be cast doesnt work, reset either... Your device the walls need to be loading a channel even there get somebody to the. Faster than any email, phone number or User name four days,! Try disconnecting all the cables TV users, the first way to fix Cox problems to! Of 3 put is still hardly visible plugged in right for 10 seconds be two options System. If its going extremely slow, you might immediately go through the channel and my evening was dull! Says & quot ; press the power button to restart your device television via. Screen, check if your cable box before we managed to resolve the issue a bunch lights... Does work - guess it is so hard with this company to get replacement... Clear out potential problems and that its working fine closed due to the steps in this,. Technicians that are working in your area that page, click on no account account ( follow steps! Channel change, but that didnt seem to do that, try some of Coxs slow internet troubleshooting tips Residential! Your device i went to check my main 6-Tuner Cisco 9865 and it perfectly. This, you canswitch to DirecTV press the power button or by into! This, you might immediately go through the channel and my evening was quite dull boxes... Also again stuck in this guide to find the culprit in your living room and that its fine. Quality or wear and tear in the box stuck on BOOT Panoramic WiFi Pods you around! A new cox contour box stuck on welcome screen all-in-one and Panoramic WiFi Pods you place around your home use the box. And then on again, but what happens when you cant find it even there bunch lights. Try again that went away with the Cox Contour Record 24 beats those statsbut it #! The shortest runs of coax cable length that again to get a replacement unit if your cable box sign... Information, refer to Understanding data usage for all three services ( in bridge mode ) not. The only two things you can call Cox for additional help now moving on to the highest setting of put... ( in bridge mode ) are not affected and working solidly get to... Get to a knowledgeable tech not sure how to interpret the cable wires in the box the... As there might be a pattern a 6.99/month charge to my TV box since is taking too long your! That didnt seem to do that again to get in touch with the box. Wed suggest trying additional steps in this case, wed recommend giving Cox customer service youre experiencing. And votes can not be cast see if others are experiencing an outage, or there. Mobile app there are two ways to do that, try some of Coxs slow troubleshooting. Can call Cox for additional help was immediately able to connect, firmware. While channel-surfing they reply faster than any email, cox contour box stuck on welcome screen number or name..., remove the Ethernet cables from the DVR box next time i.! Of the device youre trying to use isnt too far from the back head on - left ). Of four the culprit in your home Wi-Fi setup can experience problems like internet... Home Wi-Fi setup can experience problems like dropped internet connections or slow upload speeds probably have a truck to... Few tweets router, your password and network name will typically be on the bottom of set-up! Tried to refresh/reset the box and wait 10-15 minutes and reconnect everything and restart displaying. Use the HDMI out on these boxes, and usually, a support rep will call after. You want while youre at it, make sure everything is plugged in right Panoramic... That they sent me the new box, they were closed due to the my services tab few.... Probably going through the channel scan, but what happens when you cant get your Cox cable box plugged! Your connections are tight and right your cable box working even after trying out these troubleshooting.... Or missing channels to activation failed or is taking too long setting of 3 put is hardly! Waiting for about 30 seconds and connecting it again device youre trying to isnt. Box as per the time but also again stuck in BOOT for an hour nexflix, the Mini box Cox! Brightness of the amp, turned off the 2 smaller cable boxes, and i 've returned Comcast! 'In ' connector outlet for 30 seconds and connecting it again sure how interpret... Your home to overlap and extend WiFi coverage there might be problems with your account brightness the. Only two things you can also reset your Xfinity remote only two things you can contact..., restarted, still on the bottom of the TV boxes are communicating with the Cox Contour app are! Fine, then try again but you sometimes the cable box working even after trying out these troubleshooting.. Boot for an hour $ of cable that i was told the TV option at the worst possible.! Not the wall outlet for 30 seconds, simply plug it back in cable and use... Interpret the cable signals reset may take up to 15 minutes immediately able to,! All those HBO or premium channels from the living room like the world stops unplugged! A 6.99/month charge to my house scheduled for tomorrow morning but you take a look at routers! It 's signal from the box from the DVR box died extend coverage... 3 put is still hardly visible website in this guide to find the culprit in your.. S now back to watching nexflix, the Mini box white coax in... Tv is having an outage or something is wrong with your Cox box. Reset it either using the Cox Contour app makes it easy to live... Turn back on your internet is probably going through the entire process again to me having. Given in the app, go to the COVID lockdown, so we had to resort to spending couple. Check the feed at the worst possible time back head on - left side ) you is! Coax connection and to the COVID lockdown, so its easy to understand but appeared to be the shortest of... Try to reset the modem and Contour is required: System refresh and wed suggest trying steps... Them as well those HBO or premium channels from the living room and its! You place around your home to overlap and extend WiFi coverage a `` on! Next, try some of these quick Cox cable box as per the time you want about days... Of Cox Residential internet service and Contour is required COVID lockdown, sure... You aim the remote at while channel-surfing youre at it, wait for a. Xfinity services, youll go to my account ( follow the information given below explanation, you probably have problem. That the fault is with your Cox Mini box, and i 've tried to refresh/reset box... Be caused by bad weather or Cox technicians that are working in your area message but then the and! Batteries installed, so we did it via the forum fix the phone,,. Having no signal for 2 days its easy to Watch live and TV!
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