Call us between 09:00 and 17:00 UK time Monday to Friday. Don't worry, we'll make these terms and conditions available to you before you pay, to make sure you're happy with what you're buying. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SITE OR THE CONTENTS OR SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH OUR SITE, UNLESS OTHERWISE SPECIFIED IN WRITING. Both of you must be aged 16 or over. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. When Neale Gonsalves' train trip from Stockport, England, to London is canceled, he re-books on another train. Select "Add Account" and then input your old email address. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. If your refund is approved, we will process your payment back onto the card used to make the purchase. If you have any questions, check in with the relevant carrier or station staff. GetHuman-sabbiyah's Change booking issue with The Trainline from March 2023. For some services, it may be that collection at the station is the only possible option so you will need to leave enough time to collect your ticket before boarding your train. Please note that where you buy Prix Futs tickets, you are buying multiple tickets in one transaction, these tickets represent separate contracts with each of the carriers that you are booked to travel with. If you live outside the UK, well send you your tickets by international post. Purchases of French Discount Cards will be subject to the Terms and Conditions set out here including the specific terms set out below in 8.11. As long as youre aged 30 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. Please use their contact details to obtain more information from them. For journeys that start or finish outside of the stated London fare zones, you will need to pay the additional cost to cover the part of the journey not covered by the Travelcard Season Ticket. Through our website www.thetrainline.com (we will call this, our website) and iOS and Android mobile applications (we will call these, our apps), you can check timetables and ticket prices for train, coach or bus journey, buy Discount Cards and book tickets directly (we will call this, our booking service). December 2022 update: You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. all Off-Peak Returns). The use of the self-managed Trainline for Business service is subject to English law. National Rail Enquiries. The Amazon Gift Card is subject toAmazons terms and conditions. Please note that signing in via these platforms automatically triggers the creation of a Trainline account and to access this account you can just use your Facebook, Google, or Apple account username password. Ticket refunds and changes : Trainline Customer Service | Help, Support and FAQs Home Ticket refunds and changes Ticket refunds and changes Fee-free changes on UK trains Refunding a UK train ticket Changing a UK train ticket Refunding a train ticket (Travel outside of UK) Exchanging a train ticket (Travel outside of UK) With a Season Ticket, you can get on or off at any of the stations between your origin and destination station. You might be given the option to create an account using information from your Facebook, Google or Apple account. This minimum fare does not apply to: Click here to view the minimum fare. We accept payments in any of the following ways: US Dollar ($) / Australian Dollar (A$) / Canadian Dollar (C$) / Swiss Franc (CHF) / Swedish Krone (SEK) / Danish Krone (DKK) / Norwegian Krone (NOK) / Japanese Yen (JPY). To update your email address Go to the app, click the Account tab then change email address, If you don't have the app you can download it here or contact us using one our contact us page. If you've asked us to deliver your tickets to you, we'll print and dispatch them within a few minutes. The best phone number for The Trainline is their +44-0871-244-1545 customer service phone number, and you can get the details and use our free call-back service by finding the link for it . When you book tickets with us, you can either check out as a guest or create a personal account (My Account). When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . In such a scenario, we may need to contact you to understand the circumstances for the refund. We're. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. You must have, or register to create, a Trainline account. We can refuse the creation of your account, or access to our booking service, for any legitimate reason. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. Please note you cannot call us to make a booking. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. Were only responsible for our booking service, to the extent laid out in these Terms and Conditions. UK next day delivery We use Royal Mail Special Delivery. 540 talking about this. Just so you know, we can only discuss booking details with the person who made the booking, for data protection reasons. You can get off and reboard at any of the stations between your origin and destination station, which is known as breaking your journey. In order to qualify for the scheme, each friend you refer (as a Referrer) must be a new Trainline customer, be over the age of 18 and live in Italy, Spain, Germany or the United States. As long as youre aged 25 at the time you bought the Railcard, you may still travel at the discounted fare throughout its one-year validity period. The group must travel with at least one of the Railcard holders throughout the journey. janedoe@trainline.com). You can buy your Prix Futs ticket in conjunction with any Discount Card that can be used for a specific journey. We charge a 10 fee to refund all Season Tickets. Trainline.com Limited is registered in England and Wales. On weekdays, the discount is valid after morning peak times. For more information, please see our Privacy Policy. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. All rights reserved. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. You must be aged 60 years or over to buy a Senior Railcard. Depending on your old email provider, you may have to enter your email. Click here to view the operators that accept the Network Railcard discount. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. Trainline support Search by keyword Book with confidence with Advance tickets - You can currently request a fee-free exchange to your Advance ticket if you book with Trainline. The Promo Code is subject to Trainlines terms and conditions (9.5). The Railcard and tickets bought with it are not transferable to anyone else and you must not give, lend, or resell them. Please read our guide on refunds and exchanges here. If we agree that the error in your booking was made by us, well give you a replacement ticket, or sort things out as appropriate. Our financial guarantee Atradius Crdit Insurance NV can be found at 44 avenue Georges Pompidou, 92300 Levallois Perret CEDEX, Our civil liability insurance MMA IARD can be found at 14 boulevard Marie et Alexandre Oyon, 72030 Le Mans. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. Click on My Account and login 2. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. Call us between 08:00 and 12:00 CET Monday to Friday. Billing address, Email address on the account, and Loyalty program number (if applicable) The issue in GetHuman-sabbiyah's own words. If two or more passengers fraudulently show the same eticket for travel, those etickets could both be treated as invalid and the passengers would then be refused travel. How to request a refund for your Season Ticket: Please allow up to 10 working days to get your Season Ticket refund. About us. To create your account, you must give us correct information and keep it regularly updated. PLEASE READ THIS AGREEMENT CAREFULLY. A refund fee will also apply. One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. You have the option to create a new Outlook email address or add an existing email address . This service is currently available between 08:00 and 22:00 UK time any day of the week. Is You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. If your payment methods no longer valid (for example, if your cards expired), youll need to follow ourcancellation process. All child fares are subject to a 1 minimum fare at all times. Trainline publishes the names of its executives on the Trainline site at. Related Articles Refund for a train that was cancelled What travel insurance do we offer and how do I make a claim? Call us between 08:00 and 12:00 on Saturday. Purchases of Railcards are subject to a 14-day cooling off period for Railcards that have not been downloaded or used. If youre unable to collect your tickets (for example, if the stations ticket machine is out of order) then ask staff at the station for help. STEP 4: Search for new tickets. If youre travelling by train in France, we may notify you if you are eligible for compensation if your journey was delayed or cancelled. 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