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Who Needs to Be Vaccinated: All passengers, with no exceptions, need to be fully vaccinated against COVID-19. 0000008049 00000 n
Viking Cruises Cancels 2022 Kiev And Black Sea Sailings. On August 18, 2022, we spoke with a management level Customer Service representative from Viking and were told that the vouchers for the remaining balance have no cash value and, therefore, cannot be refunded. Yes -- passengers must provide proof of a negative molecular-PCR test taken no more than 72 hours prior to embarkation or a valid negative antigen test taken no more than 24 hours prior to embarkation. Is A Pre-Arrival COVID-19 Test Required? 0000001948 00000 n
Who Needs to Be Vaccinated: All passengers are required to present proof of full vaccination. Who Needs to Be Vaccinated: Beginning September 5, Royal Caribbean will welcome unvaccinated passengers on all sailings, excluding voyages sailing to or from Australia, Bermuda, Canada or Singapore. Product Eligibility: New & existing reservations made by April 30, 2022. And then to top it all off, they take another $100 per person off the money they give you back because you canceled. If you have a covered. What Is Happening With Test Cruises in 2021? For the most up-to-date policies, always double-check with your cruise line of choice, as protocols change rapidly. Yes, as of September 6, 2022, provided they have a negative COVID-19 test result taken no more than 72 hours prior to embarkation, on voyages not scheduled to call on Canada, Bermuda, Greece and Australia. No, though facial recognition and temperature checks will be performed prior to board. 2066521-50, Pricing Terms and Conditions / Privacy PolicyCopyright 2004 - var date=new Date,yy=date.getYear();year=1e3>yy?yy+1900:yy,document.write(year);, CruiseCheap.com / arrivia. NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. This will end for all voyages as of October 1, 2022. Share your photos and videos with others to prove the truth of your words. Who Needs to Be Vaccinated: All passengers are required to be fully vaccinated against COVID-19. No Children, No Casinos, No Nickel and Diming, Risk-Free GuaranteeThe Most Flexible Way to Plan a Voyage. Who Needs to Be Vaccinated: All passengers 18 years of age and over. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Is A Pierside, Pre-Embarkation COVID-19 Test Required? No. There were none available before 2023. Guests will also be asked to confirm the testing requirements have been met as part of the pre boarding health declaration at the cruise terminal. I believe the company is the same one Viking uses. This will surely increase the credibility of your complaint. Cruise Critic Breaks It Down. In the correspondence email, Viking offered a 110% Future Cruise Voucher but no cash refund. Yes, as of September 2022. Is A Pre-Arrival COVID-19 Test Required? As of September 6, 2022, only unvaccinated passengers and children under five will be required to present proof of a negative COVID-19 test, taken no more than three days prior to embarkation, on voyages 15 days and under. Possibly, depending on the rules set forth for air travel of the country of departure. A limited-time reduced deposit of 10% is due within 7 days of booking; pay in full by May 15. . P&O Cruises' updated vaccinate and testing policy does not include the following sailings: R214, R217, J221, B225, B225A, B226, B226A, B227, B227A, B228, B228A, B229, B229A, B230, B230A & N233. As of June 10, 2022, select ocean voyages on Viking Orion and expedition voyages on the Viking Octantis in the U.S. and Canada will continue to require a pre-departure COVID-19 test. Is A Pre-Arrival COVID-19 Test Required? But on Mar 11 (9 days later), a notice on Viking site stating all cruises cancelled and offering full refund or 125% voucher and refund if not used in 2 years. Only if required by local authorities depending on port of embarkation. The 2 doses must be administered at least 28 days apart. 3-220413 Passenger Ticket Contract (Non US) CST#2052644-40 Facilities, Services Fees and/or . No, though a temperature check will be performed. Not noted. Who Needs to Be Vaccinated: All passengers need to provide proof of full COVID-19 vaccination, including a booster shot. That is why Viking is offering a limited-time offerthe most flexible of any cruise lineso that you can plan your voyage with peace of mind. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. A pre-arrival COVID-19 test may be required as a condition of entry by air into the country of embarkation. Who Needs to Be Vaccinated: As of September 6, 2022, passengers on voyages to Canada, Bermuda, Greece and Australia, plus voyages of 16 nights or longer, must be fully vaccinated against COVID-19. This does not apply to cruises embarking in Canada, Greece or Australian sailings, nor to full Panama Canal transits, which still require proof of negative test at embarkation. Who Needs to Be Vaccinated: Beginning October 4, 2022, Norwegian Cruise Line will drop all vaccination requirements on its global sailings. Viking will, where feasible, offer pre- and post-cruise experiences. . Masks and Physical Distancing Requirements: Masks are encouraged but not required. The cylinders are bulk and will run out of oxygen in a shorter time due to a higher concentration ratio/regulator used. Pre-Cruise Covid-19 testing is no longer required. Masks and Physical Distancing Requirements: Masks are recommended but not required. Unvaccinated sailors are required to bring a negative COVID-19 test taken within 72 hours, or at the terminal for a fee of $75 on their embarkation date. Is A Pre-Arrival COVID-19 Test Required? Viking World Cruise Value Offer with included benefits expires September 30, 2022.. Step By Step: How to Submit Comments on Cruise to the CDC, Photos From MSC Cruises' Return to Sailing in the Mediterranean. The start of this story began in April 2021 when Viking CANCELED my July cruise to Norway and Iceland. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Montreal, Canada U.S. Consulate General. They offered me a voucher for 125% of my . Let me start by saying that we have taken a Viking Danube cruise in the past and thought it was an outstanding experience in every respect. Submit a complaint and get your issue resolved. Are Any Unvaccinated Passengers Able to Sail? This will surely increase the credibility of your complaint. Unvaccinated U.S. residents are permitted to sail on U.S. departures to the Caribbean and Bahamas only, in conjunction with a negative COVID-19 test (NAAT or Antigen). Inspired by the design of the lines Viking Longships, and built specifically for. Is A Pre-Arrival COVID-19 Test Required? 0000003945 00000 n
Is A Pierside, Pre-Embarkation COVID-19 Test Required? http://www.vikingcruises.com/terms-conditions/index.html. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. No partial refund was given and I lost the total deposit of $1000.I understand that the T&Cs outline the refund policy. Viking emailed Mar 2 2020 offering a voucher for the 75% cancellation fee those on cruises in Apr. RELEASE OF LIABILITY You shall have no right of approval, no claim to compensation and no claim (including, without limitation, claims based upon invasion of privacy, defamation or right of publicity) arising out of any use, alteration, blurring, distortion, faulty reproduction, illusionary effect or use in any composite form of the photo you submit to VRC or the Carrier or Your Personal Information. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000027032 00000 n
Viking has approximately a 50% share of passengers from North America that take river cruises in Europe. Are Any Unvaccinated Passengers Able to Sail? They reserve the right not to use your photo for any reason. Viking Cruises' Risk-Free Guarantee Policy NEW [Temporary] Policy: The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departure?and Viking will waive any fees. Viking will, where feasible, offer pre- and post-cruise experiences. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Expires September 30, 2022. Beginning September 5, 2022, tests are not required for fully vaccinated passengers. Is A Pre-Arrival COVID-19 Test Required? Do you have a Viking Oceans Future Cruise Credit? 0000051407 00000 n
Is A Pre-Arrival COVID-19 Test Required? Are Any Unvaccinated Passengers Able to Sail? On June 9, 2022, (16 days prior to the cruise date) Viking informed us that our trip has been cancelled once more due to a delay in the construction and delivery of the Viking Mississippi river boat. Each of the nations visited, as well as the vessels nation of registry, may also assert jurisdiction and/or impose additional reporting requirements. Unvaccinated passengers will be accepted as of March 1, 2023. Are Any Unvaccinated Passengers Able to Sail? Call a Viking Expert at 1-800-2-VIKING or see your Travel Advisor. Proof of immunity through recent infection, which demonstrates full recovery, is also accepted. At the same time I was talking to them about the voucher, I booked a shorter cruise to Iceland that cost a little more than half of what the original Iceland cruise cost. Stay current with special offers, news and destination-focused content. Thank you in advance for your prompt attention to this issue. Some lines, however, may still require one or more protocols to be adhered to, either on a voyage-by-voyage basis or on a destination-basis. Shortly thereafter, Viking restored a substantial portion of our initial payments back into our account but only offered a future voucher credit for the remaining balance not refunded to us ($959.60 to each of the four travelers). NEITHER VRC NOR THE CARRIER SHALL IN ANY CIRCUMSTANCES BE LIABLE TO YOU OR ANY OTHER PARTY FOR INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES ARISING OUT OF OR RELATED TO THE BOOKING, THE PASSENGER TICKET CONTRACT, THE CRUISE TOUR, OR THE PRODUCTS OR SERVICES SOLD HEREUNDER, INCLUDING BUT NOT LIMITED TO LOST PROFITS OR LOSS OF BUSINESS, EVEN IF WE HAVE BEEN APPRISED OF THE LIKELIHOOD OF SUCH DAMAGES OCCURRING. Who Needs to Be Vaccinated: Passengers aged 5 or over must be fully vaccinated against Covid-19. Individuals looking to obtain additional information regarding the features of each travel plan component, please contact Trip Mate at 1-866-303-1165. Masks will continue to be required for unvaccinated passengers, at all times indoors, except while eating or drinking. Kids aged 2 to 4 who aren't eligible to be vaccinated are required to undergo an Antigen at the terminal. 0000008850 00000 n
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Crew Vaccinated:? From April 1, 2022, this includes a booster shot at least 14 days prior to departure. Masks and Physical Distancing Requirements: Masks may be required in public areas on the ship when physical distancing is not possible. Kids under 2 years of age are not required to test. Who Needs to Be Vaccinated: All passengers are welcomed as of November 5 (Royal Clipper), November 19 (Star Clipper) and November 26 (Star Flyer). This will end as of March 1, 2023. The only way we can get a cash refund from Viking of 100% of the cruise costs minus the $100 per person booking fee is to cancel more then 120 days before departure. Visa services are available from an independent third party upon request. Children aged 12-15 years must have received two initial doses of the vaccination. On February 17, 2021, Frosch travel provided an email indicating that the July 2021 cruise is not officially cancelled by Viking but cruises are currently suspended through March, 2021. The final dose must be completed at least 14 days before sailing. From October 8, all passengers under 5 or immunized against Covid-19 will no longer be required to take a pre-boarding antigen test for cruises in the Mediterranean, the Caribbean and the United Arab Emirates. Do NOT book with Viking! The large voucher money is gone. 105 49
Sailings 16 days and longer will still require passengers to provide proof of a negative COVID-19 test. Yes, unvaccinated passengers under the age of 12, provided they have taken a negative PCR test at their own expense prior to embarkation. Are Any Unvaccinated Passengers Able to Sail? Cunard keeps a list of all voyages requiring proof of .css-hghiur{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;font-weight:var(--chakra-fontWeights-medium);border-bottom-width:1px;border-bottom-style:dotted;cursor:pointer;color:var(--chakra-colors-blue-base);border-color:var(--chakra-colors-blue-base);}.css-hghiur:focus-visible,.css-hghiur[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}.css-hghiur:hover,.css-hghiur[data-hover]{-webkit-text-decoration:none;text-decoration:none;border-bottom-width:1px;border-bottom-style:solid;}negative COVID-19 test here. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Cancellation Policy: In the event you cancel a cruise or tour booking, cancellation fees will apply as noted below unless otherwise expressly stated in your Passenger Ticket Contract or elsewhere in these Terms, or except as provided by applicable law. Nothing in this notice refers to the cancellation policy at all. Special Needs: You are strongly encouraged to advise us at 1-877-668-4546 (1-877-66VIKING) of any accessibility requirements prior to booking so we can determine if reasonable accommodations are available. Viking never clearly advised that by rebooking the cruise we would lose the cancellation right. Is A Pierside, Pre-Embarkation COVID-19 Test Required? 0000006634 00000 n
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Have Cruises Been Treated Unfairly During the Pandemic? Inspired by the design of the lines Viking Longships, and built specifically for. What is the main difference between the. Which personal items are allowed on board and which are prohibited? Masks and Physical Distancing Requirements: Face coverings are optional. 0000006522 00000 n
Test certificate are no longer required, but passengers must be able to provide photo evidence of a negative test if asked. ]gyry|@}g>Ay2-/PRX4 X|4qMfA=O\ \3'p*UU9(:=mScwM;L4V1gZR22?+ZP3,@4Ewk=xGG^c1Y
`&6VZzA42WVWM1(OPp/[E13.`kt~CA/Ns~l2(ole!0 X?```vrG@Ho7Ym2 The Frosch travel representative informed us that we could alternatively apply all prior payments to the "Heart of the Delta" cruise on the Mississippi river and thereby alleviate the Covid-19 concerns regarding the Rhine Getaway cruise in Europe. Celestyal Cruises has partnered with Bioiatriki which provides tests for just 10 per person at locations across Athens and Thessaloniki. Passengers aged 12-16 are required to have had two doses. Is A Pre-Arrival COVID-19 Test Required? Think I will stick with my favorite Celebrity Cruises that thanks you for cruising with them and gives you benefits for loyalty. Submit a complaint and get your issue resolved. Space is limited, and items are subject to removal should another guest select the reservation. Is A Pre-Arrival COVID-19 Test Required? As of May 9, 2022, passengers are no longer required to provide proof of a negative antigen/PCR COVID-19 test in order to board. Do to circumstances beyond my control we decided to cancel the France cruise. CANCELLATION INSURANCE ARE STRONGLY RECOMMENDED. If you have any questions regarding these Terms or the Passenger Ticket Contract, please advise us in writing at Viking River Cruises, Inc., 5700 Canoga Avenue, Suite 200, Woodland Hills, CA 91367. Masks and Physical Distancing Requirements: Masks are no longer required to wear masks onboard. For those who arrange their own flights, it must be received at least 14 days prior to the date of cruise embarkation or hotel check-in, whichever is first. Your passports expiration date must be at least six months after your return from your trip; if it is not, you should renew your passport. Is A Pre-Arrival COVID-19 Test Required? 0000035333 00000 n
Yes, children aged 11 and under. Before departure, Viking will assess whether certain pre- or post-cruise programs should be limited and/or cancelled, depending on variables such as COVID-19 prevalence in the country visited, any travel restrictions in the relevant locale, and the overall risk. The Risk-Free Guarantee allows guests to change their cruise date up until 14 days before their planned departureand Viking will waive any fees. Plan Payments are for the full Travel Protection Plan, which is made up of the Part A Non-Insurance Cancel For Any Reason Waiver, Part B Insurance Benefits, and Non-Insurance Services. Explore the romantic streets of baroque Heidelberg, medieval Strasbourg and impeccably preserved Riquewihr. Are Any Unvaccinated Passengers Able to Sail? How did you get your money back on the voucher? Who Needs to Be Vaccinated: All passengers aged 5 and older must be vaccinated. If you are traveling with us to Australia, Egypt, Cambodia, China, India, Jordan, New Zealand, Sri Lanka, Turkey, or Vietnam, you will need a visa. Are Any Unvaccinated Passengers Able to Sail?Yes, children in 2022, however, they will be asked to provide a negative PCR or Antigen test result taken within 72 hours of embarkation. but decided to book for April 2022. Guests must provide their own accessories including: Wrench and tools required for initiation of a new cylinder, All connection accessories required to attach tubing to cylinder and access the flow of oxygen. Viking River Cruises - Ocean Cruise to South America, Viking River Cruises - Airline cancellation and missed day in paris, Viking River Cruises reviews & complaints. Beginning September 3, 2022, with a negative COVID test. Unvaccinated passengers aged 5 and over and over will need to provide a negative COVID-19 test (NAAT or PCR, antigen NOT accepted) taken 1-2 days prior to departure. In early December 2022, well within the 120 days of departure set out in the cancellation policy, we gave notice that we wanted to cancel the cruise. The Carrier has zero tolerance for crime on board its vessels. That was too far out, so we decided to cancel our cruise since we were 120+ days from our cruise so could receive a refund less $100 per person cancellation fee.. Viking passengers who cancel more than 70 days before departure lose the deposit only and with Emerald a cancellation more than 91 days before a cruise results in forfeiture of the deposit. They certainly want their money a year in advance of the trip. Cylinders must have the capability of being stored securely, upright, in a fixed system for the duration of the cruise. Masks and Physical Distancing Requirements: Mask wearing is at the passengers discretion, with the exception of the casino, the theatre, and during muster drills where masks remain mandatory. Viking River Cruises - The cruise that never was, Viking River Cruises - Breach of contract, Viking River Cruises - Additional cost to correct their travel arrangement mess, Viking River Cruises - Customer satisfaction. This offer covers all Viking reservations made between Dec. 1, 2021 and Dec. 31, 2021, on any 2021 or 2022 voyage. We look forward to exploring the world with you, whenever and wherever you choose to sail with us. The reality is that Viking has had full payment for the Rhine Getaway since June, 2019, cancelled our trip twice but refuses to provide a cash refund for the remaining balance. Cancellation fees also will apply to changes to departure date; substitutions of itinerary; Who Needs to Be Vaccinated: Passengers on voyages over 16 nights in length, or those that visit Canada, Greece or Australia, will need to be fully vaccinated as of September 6, 2022. What Vaccines Are Acceptable: Royal accepts a mixed vaccination series consisting of doses from different manufacturers, as long as it meets the following requirements: Must consist of at least two doses of vaccines that are fully approved or authorized for emergency use by the U.S. FDA or the World Health Organization. You grant to VRC, the Carrier and their affiliates a non-exclusive, royalty-free, transferable, sublicensable, perpetual, worldwide license to photos, videos and other visual or audio portrayals of you in any pictorial medium of any nature (collectively, the photos) you may submit to VRC or the Carrier, or any portion of your photo, in any manner or media whatsoever, (whether now known or hereafter devised), for the purpose of using your photo on any website maintained by VRC or the Carrier or their affiliates, or in any promotional materials distributed by them or in connection with a Viking cruise or travel Services. Is A Pre-Arrival COVID-19 Test Required? Is A Pre-Arrival COVID-19 Test Required? 221101 Booking Conditions (UK) Page 3 of 19 B. : For U.S. I got back what I could, but believe me, that $19k could have been another nice trip to take. This complaint was posted by a verified customer. I had to cancel due to ill health and provided over five months notice. Budapest, Hungary to Nuremberg, GermanY, Germany. Is A Pierside, Pre-Embarkation COVID-19 Test Required? Crew Vaccinated? Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. (Beginning November 7, 2022, on Disney Magic). 0000012249 00000 n
Who Needs to Be Vaccinated: Viking's current ocean and river cruise offerings are, for now, strictly for fully vaccinated passengers only. It would be applicable if you paid cash. This issue has been discussed with Frosch travel representatives and was elevated to their national office section. Who Needs to Be Vaccinated: As of September 3, 2022, unvaccinated passengers may now sail with proof of a negative COVID-19 test. Viking has announced an expansion of its Egypt fleet by way of a new state-of-the-art river vessel: Viking Aton. Complete and return the forms to the visa company in a timely manner so that you will have your documentation in time to travel. The line said it was also evaluating 2022 itineraries that call in Russia with the view to modifying them where necessary. In 2023, unvaccinated travelers are welcome. Plan benefits, limits and provisions vary by state/jurisdiction and not all coverage is available in all states. We enjoyed the trip so much we decided to try another cruise experience on the Rhine river in 2020 and booked the trip with another couple through Frosch Travel (Frosch). 0000001276 00000 n
Cancellation fees also will apply to changes to departure date; substitutions of itinerary; From: $5,199 - $10,399 pp dbl occ. Is A Pre-Arrival COVID-19 Test Required?