We appreciate all feedback, but cannot reply or give product support. EreskiFebruary 20, 2020, 6:35pm #28 Hi. Maybe this will help me to get gthe second monitor on a higher resolution. Mine give 4K@60Hzfrom either HDMI as well as from USB-C. Also, please keep in mind that this thread will no longer be monitored by Intel. For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. When you purchase through links on our site, we may earn an affiliate commission. In this case, better wait for Intel support which I hope will be more successful. Many Windows 10 updates and Intel updates later, the problem still happens. There is a 30-day money-back guarantee, so give it a shot today. Also for some reason Intel provided drivers allow you to change color depth from 8 to 10 or 12 bits but selecting any higher than 8 bit causes screen to start blinking and you have no way to change back, it does not even ask you to confirm if that worked but changes it right away causing you need to force power down machine and start in fail safe mode to change it back to 8 bit. Continue with the on-screen directions (if applicable). See https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. If you need any additional information, please submit a new question as this thread will no longer be monitored. B) Hardware issue, I.E one of the port is broken. You may re-send via your Please click the verification link in your email. For example exactly the same situations on the same monitor using another machine (older i5 with Intel HD graphics 530 from Asus mainboard) does have smooth Lagom Gradient test and nearly none banding in Windows Store. Was the behavior the same? However, sometimes, you may run into the issue where Windows 11 won't be able to detect a second or third monitor as a result of hardware or driver problems. As mentioned before, a normal desktop PC does not have these problems. profile. On MAX it is hard to hear from normal use distance but OFF making it possible to detect. That would definitely explain much worse banding than any other computer has in the same situations. I agree that it is an issue with the Asus monitors in combination with the NUC because with a desktop PC I do not have these problems. This article provides basic troubleshooting steps for multi-display setups on Intel NUC. 5) Attached files with one and two monitors connected. But no difference. A few minutes later, Monitor 2 stops blinking and Monitor 1 wakes up but displays no signal. Thanks for the explenation. I checked Windows 10 and 11 and both show this problem. Maybe you have a problem with the fan it selves? I've swapped monitors and cables. profile. Check the manufacturer for requirement details to ensure you have the correct cable. Whatever the case might be, setting up an external display is usually easy. When it seems to wake up, the screen remains black. ", Click on the menu where it says: "Summary" to change it to "Detailed View. 6) Attached files with one and two monitors connectd. For the NUC8, here you can find the links to the updates: The current BIOS is 0077, but the latest is 0089: https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html. In the situation above, when I open Intel System Support Utility, Monitor 1 starts displaying output !!! The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. 6- AReport for Intel Graphics Driversfollowing the steps on the link. You can adjust the resolutionin the Intel Graphics Control Panel. 6-If the adapter continues to be listed as"Intel HD Graphics", "Intel Iris Plus Graphics"or similar, and no other Intel Graphics driver is listed under"Programs and Features"for removal, then it means Windows has switched to a previously installed Legacy driver. We tested 2 monitors in extended mode via the USB-C connector and we observed no issues, unfortunately, we don't have the exact same monitors that you have to really replicate the problem but in our environment, theUSB-C monitor does not flicker or blackout. // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. Also, if you can try the latest graphics version 27.20.100.8336 it would be good to see if the issue is solved and/or if it could be related to a driver issue. Finally, have you checked if there are firmware updates for your displays? 6.3- To save your scan, click Next and click Save. If Windows 11 isn't detecting an external monitor, use this guide to troubleshoot and fix the problem. I checked Windows 10 and 11 and both show this problem. 1- How many Intel NUCs do you have that are affected by this behavior? 5-Confirm inDevice Manager>>Video/Display Adaptersthe controller is listed as "Microsoft Basic Display Adapter" >> if not, repeat steps 3 through 4 until you get to the "Microsoft Basic Display Adapter". Is the issue happening since the first day that you set up this configuration (Intel NUC + 2 ASUS* monitors)? Remember me You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, Multiple Display Configuration Options for Intel NUC Kits NUC11TN, https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. Yes, I noticed this model has serious problems with HDMI-ports. Very strange. HDMI1 was not working as far as I could see. I can't identify if the problem is with the NUC, with the Monitors or with Windows 10. Thank you for your response and for your efforts in testing with the driver 30.0.101.1191. Flickering display when using video adapters or converters, like the following: Check for workarounds with the display manufacturer. 1440P display requires 4GB-8GB of VRAM. See Intels Global Human Rights Principles. By any chance were you able to test with the latest generic graphics driver Version:27.20.100.8280. Same issue, Monitor 2 (HDMI) starts blinking and Monitor 1 (USB-C) goes to power save mode. You can try these troubleshooting tips to. 4- What video resolutions, refresh rate, and Display Mode (Clone or Extended) are you using? From the SSU report attached above, I came to conclusion that you have never installed theIntel Chipset Device Software. Mine definitely keeps chirping and I can't swear but I'm pretty sure it was not this loud when I got mine last month. Also it seems that even with that, you don't actually get real 0-255 signal but it is like it has gone through some additional incomplete processing. You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. How are the monitors configured? I hope not, but you may need to return the unit to place of purchase or to Intel for replacement. No idea what this is. Intel NUC 12 Pro Mini PCs Small PCs and compact workstations, loaded with Windows and ready to use right out of the box. You may start the process from Step 6. Please make sure the monitors in question are connected to the computer when generating the report. If you require a response, contact support. If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. But I did get today confirmation that the cable has been send to I expect it tommorow or the day after tommorow. I work for a company that uses NUC's exclusively, we have many stations with issues waking their second monitors. See Intels Global Human Rights Principles. To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html. Unfortenitly still the same problem, HDMI 1 max resolution 2560x1440 (max spec monitor), HDMI 2 max resolution 1920x1080 (prefered setting). Forgot your Intelusername I don't want to attach this publicly. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. Is it possible that a component is resonating? Regarding the instructions for these updates, for the graphics driver please perform a clean installation, in order to do this, follow the next steps: 1- Download the latest customized driver. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! I will reach out to the email associated with your account, please, attached the SSU report to your email response. Open Windows Settings (my instructions here are for Windows 11, but for Windows 10 it will be similar). Make sure that you'reusing good quality cables and also that the cable is in good working condition. Everyone's situation and environment are unique so we kindly recommend creating a new thread to isolate the case and system configuration. Check if there are drivers or firmware available for your monitors? Thanx@n_scott_pearson for the quick response on this. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. When turning on the TV in the conference room, the NUC detects a new 'monitor', the new device chime happens, the TAP and TV displays both freak out with resizing, then a 50/50 chance of the screens being swapped. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Expand the category Network Adapters. https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. You may re-send via your I can only recommend that you reach out to our contact center via phone to explore other alternatives to resolve this issue, I dont think more troubleshooting would do any difference at this point. With this configuration I could do always the resolution of 2560x1440. Please let us know the outcome or if you have additional inquiries. Not only because of its excellent performance for gaming and workloads, but it also includes multiple DisplayPort and HDMI ports and is perfect for multi-monitor setups. Sign in here. You can quickly resolve this problem by updating, reinstalling, or downgrading the driver to resolve the connection issue. If you sign in, click, Sorry, you must verify to complete this action. 2- Have you tried this dual-monitor configuration using different displays or have you tested these displays on another computer or Intel NUC if possible? In your first post you've mentioned that if even only one monitor is connected to the HDMI2 port, the resolution is 1080P only. To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. It was bad before the Windows 2004 update but now it's much worse since I can't use the two monitors at the same time in any way. Check the system information in the log. By signing in, you agree to our Terms of Service. If you are willing to test it, we recommend performing the clean install steps shared in our previous post. If you must replace your graphics card, the RTX 3080 is a great option. Step 1: Right-click your desktop and select the Display Settings option on the resulting pop-up menu. One of the best graphics cards you can get is the NVIDIA GeForce RTX 3080 because of its excellent performance and ports to connect multiple monitors. 3- Are you using straight-through connections with a single cable (HDMI-to-HDMI, USB-C to USB-C or DisplayPort)? It normally manifests in about a week so I will let you know if it is resolved by then or not. See the attached pictures. Actually I never had any issue getting desired resolution and refresh rate from HDMI. I hope this articulates the issue i am having. You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use. This way both monitors work together. You may contact the ASUS* support for a (newer) firmware update. If you sign in, click. Within a few days I will get a Thunderbold 3 to displayport cable. Please click the verification link in your email. Affected Devices All Dell Monitors All Dell Notebooks with Intel Integrated CPU Determine if there is any specific resolutions that show the flickering. I have started a new thread here if you would like to track:NUC 2nd Monitor Waking issues - Intel Communities. I have two Lenovo L27m-28 monitors connected to my NUC8i7BEH. Installed 8336 and the behavior is exactly the same. Or am I wrong? Like i said earlier, swapping the monitors around I.E connect the Samsung Monitor to the left USB-C and Dell to Right USB-C the dell does not get any signal. Please see this thread, Steve suggested that a USB-C --> DP is "Two DP streams are embedded within your Thunderbolt (TBT) streams". The browser version you are using is not recommended for this site.Please consider upgrading to the latest version of your browser by clicking one of the following links. In my case only HDMI was working and now I could select 2560x1440. Sorry, you must verify to complete this action. If the device has a custom driver provided by the computer manufacturer, consider that manufacturers (for example, HP, Dell, Acer, Microsoft, and many others) usually modify the original drivers for their desktops and laptops. Which port are you using to connect the displays? Hi, I had such a great response from the team here so posting another one. 6.4- To attach a file, you must click the Attach option on the bottom left-hand corner of the response box. I only have one display, so cannot test for more displays. Purchase a cable to connect directly from the Intel NUC to the display. Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel Customer Support. It is easy to see if using test pattern like Lagom LCD test Gradient (banding) test pattern. Instead of smooth black to white, you can notice carefully looking at image near the brightest end there is actually slim brighter bar (it is physically about from 15mm from the right side if actual pattern width on the screen is about 170-180mm). HDMI 2 can output a maximum resolution of 1920x1080. The USB-C in the meanwhile recovered but remained black. Forgot your Intelusername For more information, please see our I switched both hdmi cables but always the same problem, only HDMI 1 can output 2560x1440. But this is not correct, they are both connected to the HDMI outputs. orpassword? However, it might also be a physical connection problem. HDMI 2 can output a maximum resolution of 1920x1080. Anyone at Intel actually testing these things? Click on the menu where it says "Summary" to change to "Detailed View". It's always possible that the display itself has gone bad. Do you work for Intel? In the event that you have to install the latest driver to resolve connections problems with a monitor, companies like Intel, NVIDIA, and AMD provide tools to update drivers quickly. You can also try the quick links below to see results for most popular searches. I used the Balance mode. never had similar issues . Things that I've tried that have not worked: Update all drivers Update the BIOS Update the firmware on the monitors Swap the NUC's Swap the cables Swap the monitors Swap the inputs I connected the NUC to 2 4K monitors and here I noticed that it handles on both HDMI outputs a resolution of 2560x1440. Had any issue getting desired resolution and refresh rate, and display mode ( Clone or ). 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