If one or more of your flights are cancelled before you go, we will do our very best to move you on to a suitable alternative flight. Please see the NHS website for further advice about travelling while pregnant. Why has the price of the holiday increased during my booking journey? Our deposits are just 60pp, but you can choose to pay more when booking if you wish. Pleaseget in touchwith our team who can advise on whats possible for your holiday. If your flight has been delayed or cancelled or you were denied boarding, you might be entitled to compensation if the cause was easyJets responsibility. Our team can also help if youre just looking to make small tweaks to your existing holiday (such as a name change, a room or board basis upgrade and so on). If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (45x36x20cm) which must be placed under the seat in front of you. For more information, please refer to the latest FCDO advice for Egypt. While a number of hotels that we work with are able to accept bookings for stag or hen dos, this isnt always the case. So if youve already cancelled your booking once, If you change your mind about your holiday, weve got you covered. It is your responsibility to secure the appropriate passport, visa and other immigration documents required for your holiday, and / or to comply with any health formalities required. Here's a bit more information on what some of the more popular view types available on our website mean. The platform has a strong focus on conversational chatbots that, although not as easy to build, can give the user a more involved experience. Intercom: Best Chatbot for Customization. Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. Here, you can add your code to redeem your gift card in the form of easyJet holidays credit. Im looking to book a holiday for a stag/hen do how do I know if the hotel will accept my booking? If you dont wish to choose your own seat, well do it for you for free when you check-in. Eco-Certified means the hotel has obtained certification that meets the Global Sustainable Tourism Council (GSTC) standard. If youre travelling to Sharm el Sheikh (SSH) for 15 days or less, youll get a free entry permission stamp when you arrive. You can find out more about our partner airlines on our, If youre an easyJet Plus member, your existing. Every easyJet holiday includes a flight and hotel, along with including 23kg of hold luggage per person for your flights and transfers for beach holidays. An easyJet flight made a 360-degree turn to allow its passengers to watch an 'amazing display' of the northern lights as it flew over the northern tip of the UK. Yes! To find our more about taxes that might apply in your destination, see our handy Tourist Tax guide. Hotels could also be affected by building work or renovations. Will my hotel room have air conditioning and can I control it? You can expect the following at an all-inclusive hotel: Identification: on arrival you may be given an identification bracelet or card to be shown when ordering drinks, meals. See the baggage allowance question for more details. Extra saving on holidays with only one adult travelling - Use code ONEADULT - 50 discount for the adult, plus 25 off each child, minimum spend 800. With flights, luggage, hotel, transfers, food and drink all included in one unbeatable price! Can I use my easyJet Plus benefits on an easyJet holiday? To get started and find out more -login to your accountusing the email address you used to book, view your holiday booking and follow the steps listed. Prices apply to 7 nights stay departingbetween March 2023 and May 2023 from various UK departure airports with easyJet. Were continuously reviewing our holidays with our partners, making sure all elements are able to go ahead as planned - including your flight and hotel reservations. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. Visiting the dedicated website Youre able to select your seats for a small fee on a range of flights when booking your holiday online, but on other flights this is only available when you check-in online from 30 days before your departure. If this is available for your holiday, youll be offered the chance to do so on our pick your extras page of our booking journey. Offer applies to all easyJet holiday destinations from applicable UK airports, subject to availability. Be aware that standard insurance will not cover accidents from quad bikes and mopeds which could mean you will be required to pay any medical bills should you be injured. Book a beach getaway or a city escape to a range of destinations under 500pp. If youd prefer to get some advice before booking, you can speak to our teamof travel experts on 0330 551 5165 (Mon Fri 10am - 8pm & Sat - Sun 9am 6pm. A chatbot can also eliminate long wait times for phone-based customer support, or even longer wait We do not accept any responsibility if you cannot travel because you have not complied with the passport, visa, and immigration requirements and / or you fail to comply with all applicable health requirements. You can purchase travel insurance with our partner, You can offset the carbon emissions from your flight with the help of our partner. If you have a question, give our Chatbot a try. Its kept up to date with the answers to our most frequently asked questions. If there's anything it can't answer, or if we need more information, it can connect you to one of our agents between 7:00 - 22:00 daily. Holidays subject to availability. Bed and breakfast this includes your breakfast, but any other meals, snacks and drinks are payable locally. If youre travelling with an infant who will be seated on your lap, only an additional baby changing bag is allowed for the infant (max 45 x 36 x 20 cm) and this must be placed under the seat in front of you. Connect your chatbot to just about anything you can think of using open API, webhooks, and Zapier. Prices are based on a 3 night stay (city breaks) on selected dates between Feb 2023 - Jun 2023, a 7 night stay (beach holiday destination) on selected dates between Mar 2023 - Jun 2023, or a 7 night stay (lake holiday destination) on selected dates between Mar 2023 - Oct 2023. They dont mean your accommodation is dirty or unhygienic, but we know that seeing them can be off-putting. 4. The company would much rather prefer you handle all your transactions online without To use our site, we recommend using the latest versions of Chrome, Firefox, Safari or Edge. If you need to contact us, well always ask you for your holiday booking reference, and our hoteliers and transfer operators will use this reference number too. Will my European Health Insurance Card (EHIC) still be valid for my holiday? Passengers of BA-owner IAG and rival EasyJet have yet to reclaim some 724m (643) in travel vouchers going back to the beginning of the pandemic. You can find it on the Help page, our Latest Travel Information page or Contact Us page. These fit under the seat in our aircraft and will be able to form their small under seat bag allowance. Find out more about our Twilight Bag Drop service. You can now pay in full just 28 days before you travel, giving you flexibility if plans change. If you need to change the name of someone currently on your holiday booking, please get, Governmental advice and policy is subject to change at short notice and so you should keep checking the, It is your responsibility to ensure that you read, understand and act on the, Following the UK's withdrawal from the EU, you may need to take extra steps when travelling to a European destination. You can find it on the Help page, our Latest Travel Information page or Contact Us page. The majority of all-inclusive hotels do have some exclusions and will not include certain activities or branded drinks in their offering. Quad bikes and Mopeds may look fun to drive but they are inherently dangerous and can leave drivers very vulnerable on the road. You can apply for a GHIC on the NHS website. A deposit is payable for the free child place at the time of booking - this will be deducted from the final holiday balance. You'll find this on your confirmation email and other emails you've received from us. Find out more about how to select your seats here, and how to book a standalone large cabin bag here. From pricing displayed across the website: Pricesare based on 2 adults sharing a standard room type, usually on a room only basis. Transfers are shared with other customers. Can I drop my bags off at the airport the night before? We plan your holidays a number of months in advance and changes to hotel information, facilities, activities, services and board basis can occur for a variety of reasons. That may mean that not all advertised restaurants, bars, sports and entertainment activities will be available, with little or no notice given by the hotel. Alcohol Consumption & Smoking: Local laws may restrict alcohol sale and consumption to individuals of a minimum age, which may be higher or lower than the UK. If we havent contacted you to let you know your holiday cant go ahead, but youre looking to cancel your booking, find out more about your cancellation options as part of our Protection Promise here. Our providers require enough notice in order to arrange and book your transfer, and they cant always guarantee this if a booking is made within a day of travel. To get started, login to your account to view your available holiday credit. Emailing them at support-ej@musement.com. Welcome chatbot. Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. Promotion valid for new bookings made from 01/12/2021 for holidays taking place between 01/01/2022 and completed by 31/10/2024. Currently, youre only able to book a holiday for up to 9 people on our website. The cost of international healthcare can be significant, insurance does more than pay for it, it can also provide the support to get the best care and get you home afterwards. You're able to cancel your holiday online and well return your deposit back to you as easyJet holidays credit - we'll refund any further payments to your original method of payment for your booking. We will try to send you a reminder using the contact details we have for the lead name on the booking. Make sure you take a look at our customer safety and wellbeing centre, which weve built to give you the reassurance that our team of experts have made your holiday as safe as possible. WebChatbots automate workflows and free up employees from repetitive tasks. Dont forget if you or easyJet holidays cancel or make any changes to your holiday, youll need to speak to Musement directly about any tours/activities you have booked. If you require special assistance for your holiday, we want you to be confident that your holiday is right for you. This is a guide only [correct at 17th May 2022] and subject to change without notice. What happens if my flight is delayed or cancelled? If the request youd like to make isnt on the list in our online booking journey, or youve already booked your holiday, you can get in touch with our team to discuss this further. I'm having difficulty using your website on Internet Explorer, why is this? If youre still having issues, please contact our team who will be able to re-send this for you. Remember that a European Health Insurance Card (EHIC) or Global Health Insurance Card (GHIC) only entitles you to basic state medical care in participating countries; it does not cover you for repatriation. Private transfer - this is a private transfer for you and your party. Prices are subject to change. You can visit our website,where youll be able to browse, tailor and buy your trip at the click of a few buttons. Once you get to the Extras page of our online booking journey, you can select the requests that youd like to add to your trip - please note that your hotel cant guarantee that your request will be provided. They'll also be able to advise if you need to fill in any forms, provide proof of applicable vaccination(s) or a negative Covid-19 test, in order to enter your destination. Where can I find information about how I can ensure my safety and wellbeing while Im away? How do I apply for EC261 compensation related to flight disruption? What happens if I have an issue with my luggage? Key Take-Away: Using a CTA with your chatbots immediately sets the expectation for what your bot can help users accomplish and drives the purpose of the interaction to ensure customers get exactly what they need. If we have to cancel your holiday in line with our Protection Promise, youll receive a full refund back to your original method of payment. Please ensure that your server understands what you are asking for. If this is important to you, please check the hotels policy on smoking before you book. I'm flying with one of your partner airlines - where can I learn more about them? This means the closer to your planned departure date you cancel your holiday will determine the cancellation charges that will apply: 59 days to 28 days: 60 per person (loss of deposit). Resorts: In low season, resorts can be quiet with some local restaurants, bars and shops not opening. WebOur easyJet Chatbot is now available on easyJet.com . Step one A user enters a message into an AI chatbot via a channel such as an app, website, or text message or even by speaking on a phone call. Applies to the first cancellation per customer only, subsequent cancellations will result in loss of deposit. Offer can be changed/withdrawn without notice. UK departures only. If we believe this is likely to have a significant effect on your hotel well try and tell you at the time of booking or, if you have already booked, youll be contacted before departure if theres time. Please be patient if this happens. Still need help? If youre pregnant, you can travel up until the end of your 35th week (32nd week for multiple pregnancies) and you dont need to bring a medical certificate. We have two different transfer options available: Standard transfer - this is a shared transfer with other travellers. Offers will require a minimum stay and apply to a particular day/days of the week. If youd prefer to get some advice before booking, you can speak to our team, Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading, If youre looking to make substantial changes to your easyJet holiday (such as changing your destination or dates), youre covered by our industry leading easyJet holidays, Whatever you choose, it means youll be able to quickly and easily re-book a different holiday. On all easyJet holidays, a generous 23kg bag (hold luggage) is included for each person as standard. When you make book your easyJet holiday, our standardbooking conditions apply. For further information on exactly what will be required at immigration please check the FCDO website or contact the relevant Embassy of the country you are travelling to. We know how much kids love their Trunki, so they're able to take their Trunki as part of their cabin bag allowance. The Best Chatbots of 2023. If it becomes clear that your holiday wont be able to proceed as you had originally booked, well be in touch as soon as we can to discuss your options. If youd like to pay towards your holiday balance, login to your account and view your booking to get started. The ground team will keep you informed of when your luggage will be returned to you. If youre travelling to Hurghada (HRG), you will need to purchase a visa to enter Egypt. If this is needed for your hotel, we'll always try to let you know in advance. How EasyJet is scaling to new highs with AI The low-cost airlines digital director, who also looks after the holiday division, explains to TechInformed how the firm Instead, if youre on one of our beach breaks, well be on hand at the airport to meet you and get you safely on your way to your hotel. EasyJet's most recent results suggested it had 111 in unclaimed vouchers. If you would like to proceed, you canget in touchwith our team. You can do all of this through your easyJet holidays account. 3. If you miss your flight but arrive at the airport no later than two hours after its scheduled departure time, you can transfer to the next available flight by paying a per passenger rescue fee. Are transfers included in an easyJet holiday? Transfers included: Applies to beach & lake holidays only. You can purchase travel insurance with our partner Columbus, or from any other reputable provider. Is there anything I need to be aware of? Jet skis and other such watercrafts should only be used with appropriate safety equipment and under the supervision of the instructor. This means it is operated at the discretion of the management, both in bedrooms and public areas. Usually these taxes contribute to the local infrastructure and tourism development and are payable locally when checking into your hotel. If you have a particular hotel in mind, give our Sales team a call on. Hotels: In low season, occupancy of hotels may significantly reduce and/or facilities may be affected by bad weather. As part of our industry leading easyJet holidaysProtection Promise, if you cancel 60 days or more before departure, well return your deposit back to you as easyJet holidays credit and refund any further payments to your original method of payment for your booking. Maximum total size (length + width + height) must be under 275cm. The maximum number of people that are allowed in a private transfer varies by destination, and you may find that this is limited to three to make sure there is enough room for your luggage. If your flight is delayed, re-scheduled or cancelled, you will be contacted by the easyJet holidays team. If youre travelling with family or friends on the same flight and booking, you can pool your total weight allowance. If you havent received this but you made a note of your booking reference, you can login to your account and view your booking, where youll also be able to see and download your travel documents (including your ATOL certificate). Make sure you visit our customer safety and wellbeing centre for more information on flying with allergies and how to ensure your safety while youre abroad. I booked my holidaybefore 1st November 2022. Were determined to do all we can to allow you to book with confidence - which is why weve created our industry leading easyJet holidays Protection Promise. Next youll be introducing the spaCy similarity() method to your chatbot() Also, easyJet and OpenAirlines partnered under which easyJet has begun using Whats included in your holiday will often depend on the board basis you select see below for more information on whats included: Room only any meals at your hotel arent included in your package. If youve booked a transfer, you can see your arrival instructions by viewing your booking or in your 72 hours to go email youll also find the contact details for our transfer partner, so you can contact them directly with any issues. As part of our industry leadingProtection Promise, weve made it possible for you to pay for your holiday in as many instalments as you like, all with no fees, and in a timeframe that best suits you. Air conditioning may be restricted to particular times of the day and to the hottest months of the summer. Some of our transfer and hotel providers might also ask to see a copy of it when you check-in with them. You can create your personalized chatbot in minutes using their flow builder without writing a single line of code. Theres no need to buy a visa from an agent, as they will often charge more than US$30 for a visa. When does my easyJet holidays credit expire? Their online chat is also I want a cash refund for my credit is this possible? Prices are subject to change. Prices are from various UK departure airports with easyJet, including 23kgs luggage. How will I receive my holiday documents and booking reference? Youll need to have some form of identification on both domestic and international flights. At a technical level, a chatbot is a computer program that simulates human conversation to solve customer queries. Codes are either displayed on our website, through our official social media pages, communicated to our third party affiliates, or sent directly to customers. For this reason we wont have traditional holiday reps in your resort or hotel, a welcome meeting, or notice boards or information books. That's why all the holidays sold on this website are financially protected by the. 2. Ive incurred expenses as a result of flight disruption, how do I make a claim? All of customers should receive their booking confirmation email and documents shortly after booking their holiday - check your junk/spam folder if you can't see this in your inbox. Now, its the users turn. Intercom: Best Chatbot for Customization. What are the passport requirements for my destination? Remember, this option applies only to the first time you cancel a booking if you re-book and subsequently cancel again, your deposit will not be refunded or returned as account credit. We're on a mission to make a positive impact through travel. If youve booked a transfer, you can see your arrival instructions by, For information about when you'll be picked up by your return transfer, you can find out more. No single item can weigh more than 32kg. Hotels may limit or restrict the service of alcohol according to local laws. Use of codes is strictly in accordance with the promotional code terms and conditions, including any applicable minimum spend. I booked my holidayon or later than 1st November 2022. You should follow, easyJet holidays customers can add their flight to the. It allows you to communicate your clients by using web and mobile friendly chatbot, Facebook Messenger chatbot, and more. Find out the answers to the most commonly asked questions by selecting from the topics below. Some countries require that passports are valid for a minimum period beyond your trip, usually three or six months, and less than 10 years old. Half board plus - this includes two meals a day, normally breakfast and dinner, and typically a glass of wine, beer or soft drink with your meals. Magnificent natural beauty, unmatched weather and deep history awaits on a Trkiye holiday. Our platform helps identify who is on your site and what company they are from using: Reverse IP Lookup. If you have any questions about If youve already booked and have a flight reference (you can find this by logging into your account and viewing your booking this will usually start with a K), you can add extra bags or sports equipment on the easyJet website or via the app right away. Coming home: Access to all-inclusive facilities after you've checked out varies by hotel, but they will often provide this service until your transfer picks you up for your flight home. Can I change the time of my pick-up for my return private transfer? If youre booking a room designed for a single person, it may be smaller and have different facilities to standard rooms. You can find out more using the below links: Paying for your holiday and using easyJet holidays credit. Here's the section you need to look out for: If you're looking to add a promo code, remember to check our offer conditions to make sure the holiday you're looking to book is eligible - you can find these right at the bottom of any page on the easyJet holidays website. However, if the disruption was caused by weather, industrial action, air traffic control restrictions or other reasons beyond our control, you wont be eligible for compensation. When and how can I purchase a large cabin bag? Changes are subject to paying any difference in holiday cost. Im 28 days or more away from my departure date: If you change your mind about your holiday, weve got you covered. Baby changing bags are allowed as an additional free item and we have factored space for these on board. You can book a huge range of exciting tours and activities through our partner Musement. These check-out times will apply even if youre departing on a later flight, although you may be able to pre-book a late check-out room, which we offer at selected hotels. If we can provide your holiday in accordance with ourbooking conditionsand you choose not to travel, cancellation charges, as set out in our booking conditions, will apply. You can reach our team on+44330 551 5160- please have your seven digit easyJet holidays booking reference ready. The visa fee is normally US$30, payable in in pounds sterling, US dollars or euros. When can I choose my seats for my flight? You can find out more on our flying with children page. Whats included on my holiday documentation? If youre on a beach holiday, a transfer will be automatically included if you book more than 36 hours before travel. Safety restrictions (such as age/height restrictions), safety briefings and tuition may be required before the hotel allows participation in certain activities. We'll send vital information about your holiday to the email address you provide, and you'll be able to use it to manage your booking online. You can find out more about what this means for you and your holiday on the. We created our industry leading easyJet holidays Protection Promise to give you the peace of mind that, from our Best Price Guarantee, to the flexibility to change plans, youre always protected with easyJet holidays. Find out more on how to spend your credit. easyJet holidays Ltd (ABTA Y6633) is ATOL protected (11694). To meet the various government requirements on testing for international travel, its really important that you source the right tests and from government approved providers. Alternatively, you can select the option to receive everything back as easyJet holidays credit, meaning you can quickly and easily re-book a new holiday. Can I set up a direct debit to pay my holiday balance? It wasn't actually Live Chat, more so auto answer auto response (Easyjet Chatbot) even when you tried to ask a question it came back stating I don't understand. If you have any issues while youre away, were here for you 24/7 through our UK based On Holiday Support team. After hours chatbot. As a first option, well usually try to find you alternative flight or hotel arrangements, but this may not always be possible. If youre on one of our city breaks, click here to find out more. Make sure to keep your holiday documents, especially your booking reference, safe and secure and do not share these with anyone you don't need to. Noise: Road traffic or aircraft noise may be heard (if you are near a flight path). Unless we're unable to take you on your holiday as planned, for the one of the reasons explained in ourbooking conditions, our usual terms and conditions apply for cancellation. Any booking discount received following improper use or use of a non-valid promo code will be removed and the discounted amount will be payable in full, otherwise the booking will be cancelled (and cancellation charges applied). As a reminder, all payments you make towards your holiday are financially protected under the ATOL scheme. This will vary from each hotel, but the extra bed in your room can take a number of different forms. If you need to use any of these to get to the boarding gate, well collect them from you before you board the plane and put them in the hold. If you decide to accept the risks of hiring quad bikes, it is strongly recommended only to do so as part of an organised excursion with a reputable supplier, and think about the safer alternatives to hiring a moped such as hiring a car, taking a taxi or using public transport. Half board this includes two meals a day, normally breakfast and dinner. You should receive your holiday confirmation and booking reference by email shortly after booking - make sure to check your junk/spam folder if you can't see this in your inbox. Answer questions 24/7. From 27 March 2022, well operate flights from/to both the North and South Terminals at London Gatwick. Select your seats here, and Zapier just about anything you can travel! Ip Lookup can advise on whats possible for your holiday and using easyJet holidays team looking to book a for. Ltd ( ABTA Y6633 ) is included for each person as standard the holidays on! 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