Way2Go Card call centers can only assist in matters relating to the debit card itself. Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. In addition, you can visit the the CA Child Support Debit Card website online at www.goprogram.com. What if Ive moved since I received my first EPC card? The money is automatically deducted from your card account. The most recent mailings of Way2Go Visa Cards may not yet have reached households. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. If you still have an EPPIC Debit MasterCard, continue to use it until it nears expiration. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. How to Change Your Method of Payment You may also go to GoProgram.com and create a secure online access point for your debit card account. English| Espaol | Kryol Ayisyen. The fees for using the Way2Go card are the same as the EPPICard. Call Way2Go customer service at (833) 322-1441, enter the new 16-digit card number and follow the prompts to activate it. You may transfer funds from your card account to a bank account owned by you located in the U.S.A. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. So I have tried twice to transfer the wife's way2go card to her bank account. Yes, for your convenience, you may make cash withdrawals for no fee at MasterCard Member Bank or Credit Union teller windows. You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. How long will I have to spend the funds on my Bank of America Visa Card? NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. There is a $0.25 transaction fee for each call thereafter. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. You should complete an application for direct deposit and submit your completed application to Wisconsin Support Collections Trust Fund at the address found on the upper left-hand side of the application. Way2go Card Virginia login let customer access the Government benefits official website. Child Support customers who have received notification of enrollment but do not receive their Wisconsin Way2Go Debit MasterCard within 10 days from payment posting should contact Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path to report a Lost/Stolen or Damaged card. How can the custodial parent check their debit card balance? No one will be able to use your card once you report it is missing. Will this change the way I receive payments? However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. TANF benefits or child support payments used from the debit card sent to the address you provide will not be replaced. var now = new Date(); var d = now.getFullYear(); document.write(d); Nevada Department of Employment Training and Rehabilitation, Governor's Office of Workforce Innovation, Unemployment Insurance Claimant Self Services, Unemployment Insurance Benefits Video Tutorials, Videos Tutoriales del Seguro de Desempleo de Nevada, Unemployment Insurance Employer Self Services, Unemployment Insurance Debit Card Information, ETP Agreement between California and Nevada, Governors Workforce Development Board Members. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. I have been using it for 6 months. The only problem I have is a problem a lot of customers are having and thats when I transferred funds to another account its only been a few days but on my waytogo app it shows that the money is gone and has been transferred but in my other account it doesnt say anything about the transfer of funds so very confusing and very frustrating because if I had known this I wouldnt have transferred the money because I need it now! A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. You will not be able to transfer any remaining funds onto your new Way2Go Card. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. What are the benefits of my new Way2Go Card? Forgot User ID? Copyrights - You can contact the Bank of America customer service center for assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. If your card doesn't work, please make sure that you have money left on the card. Failure to do so would result in benefits not being added to your Way2Go Card. Safety starts with understanding how developers collect and share your data. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. The new website,www.GoProgram.com, requires users to establish a new User ID and password. You may contact their customer service at 855-462-5887 free of charge, four times a month. You will also receive information regarding direct deposit and the Way2Go card. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. Instructions to cancel the card are available under the "Frequently Asked Questions" section below. DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. Where can I find fee information for my new card? Nevada's Employment Security Division (ESD) will post your payments to your personal Way2Go prepaid debit MasterCard account for your convenience. Way2Go card no longer able to make bank transfers Just wanted to put it out there since I hadn't seen it talked about yet, I noticed a couple days ago that the option to do a one-time transfer was unavailable on my Way2Go app. Pros 1) upon opening the app, your balance is immediately shown. Login - Way2Go Website. It was strange because I had previously transferred funds out of my Way2Go account to a different bank account before and those funds were posted in the other bank account by the next day. What if I don't receive my Way2Go debit card? The Wisconsin Child Support Program will switch from the current Wisconsin EPPIC Debit MasterCard, issued by Comerica Bank and managed by EPPIC, to the new Wisconsin Way2Go Debit MasterCard as part of the change on January 8, 2022. You may also keep your Way2Go EPC card for future use. Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. English| Espaol | Kryol Ayisyen. I guess if you have the possibility at all to switch to direct deposit, now is the time. Now to deal with the $150 worth of unauthorized transactions on the account. . The app is more user friendly than the website or calling the 800 number to get updates. The payments disbursed to your EPPIC child support debit card will continue to be available to you. Expedited card delivery $12.00 If you request your replacement card to be expedited rather than receiving it by regular mail, you will be assessed the expedited card delivery fee. After September 23, 2021, no payments will be made to the Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. The EPC card was sent out to customers who currently have an active direct deposit account in error. So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. We encourage you to spend the available funds on your EPPICard prior to January 6, 2022. The new chip Wisconsin Way2Go Debit MasterCard will be provided to the debit card holder near expiration of their current EPPIC Debit MasterCard. This year's theme is Fuel for the Future! Beginning October 27, 2021, you may begin using your Way2Go card. Login with biometrics Check your available balance anytime, anywhere Review up to 18 months of transaction. Debit cards for TANF recipients and Child Support custodial parents are mailed to the address provided for your household. All payments issued on or after September 23, 2021, will be deposited to your new Way2Go Card. TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). Then call for a replacement card: Go Program Way2Go Card ServicesGo Program Customer Service. What is the last date to request a BofA replacement card? $0.50 after the 3rd request (each call, each calendar month). Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. How do I access the Way2Go Card Services Online? Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. Why did I get a go2 bank card in the mail? Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. How long will I have to spend the funds on my Bank of America Visa Card? After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. You must register the new card on www.GoProgram.com, the Way2Go mobile app, or by calling (833) 322-1441. If direct deposit would end, the Wisconsin Way2Go Debit MasterCard would reopen, and money would once again be distributed to your debit card. You can also get cash withdrawals from your card. Conduent, Conduent Agile Star, Way2Go Card, and Go Program are trademarks of Conduent, Inc. and/or its subsidiaries in the United States and/or other countries. If you have not yet received your card, you may in the coming days. Debit card users will need to pay for their fuel inside the station or kiosk. This is very frustrating when trying to access money without having to incure a few from an ATM. Hearing-impaired customers call TTY: 1(866) 656-5913. You must be sure to keep your address updated with your child support agency. It may be that you have moved and the address the child support agency has for you is no longer valid. If you do nothing and money remains on the card, it will be turned over to your states abandoned property division according to state laws. Always read the ATM messages carefully. Calling Customer Service If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. Debit cards expire every three years. You should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and listen closely to the IVR, following the path to report a lost or stolen card. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. Toll Free Number:833-915-4041TTY:877-427-4172Direct International Dial:214-210-2249. Always know your balance so that you not be charged an ATM overdraft (denial) fee. The developer provided this information and may update it over time. You should always check your balance before using the card. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. For your convenience, there aren't any fees related to insufficient funds. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. If you cant remember your PIN or want to change your PIN because you think someone else knows it, call customer service at 1-855-709-1079 to re-PIN your card. If you still have funds on your Bank of America Visa Card after February 27, 2022, you will need to contact Bank of America to retrieve your funds. For Clerk of Court Child Support: Please contact your Clerk of Court for instructions on how to update your address and other information. Your debit card may be dirty or damaged. You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. Print coupon, complete required information, then mail with your payment. Using the balance on the card towards a purchase at a retail location. Data privacy and security practices may vary based on your use, region, and age. During March, learn more about RDNs and N twitter.com/i/web/status/1, Today is the start of Women's History Month! Call: Toll Free Number: 833-915-4041 TTY: 877-427-4172 Direct International Dial: 214-210-2249 Where can I find fee information for my new card? Replacement cards will be delivered in 7 to 10 business days from the date you order it. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. You can transfer $599.50 though. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. Keep it. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. The card and the PIN will be needed to get any benefits left in the account. Way2Go Cards are mailed within 7-10 business days from the date your new claim is filed. What do I do if I do not receive my new card in the mail? Once you create the secure online access point, you can opt in to receive monthly debit card statements. Should you need to file another claim for unemployment benefits during this time. Initial Deposit link the way2go card to your venmo account pay someone you trust the entire balance then have them pay you right back. For any questions or to obtain a replacement EPPICard, you may call EPPICard at (866) 461-4094. Check your balance online atGoProgram.comor by calling Way2Go Customer Service at 855-462-5887. Listen to the menu, and select Claims and Benefits (option 1), and enter your Social Security number and PIN. Where can I find fee information for my new card? I have had to call customer service 3 times. NOTICE Your debit MasterCard . Press 3 if you have not received your card and need assistance. After February 27, 2022, your card will be deactivated and your account closed. I'd rather have my payment direct deposited but TN doesn't have this option. We'll feature some of our amazing women leaders and employees througho twitter.com/i/web/status/1, If you are concerned that your child did not receive the correct amount of 2022 PEBT benefits (issued October 2022) twitter.com/i/web/status/1, Workforce Development and Partnership Management. If you do not use direct deposit, you will automatically get the debit card once the Trust Fund processes your first support payment. There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. What would I do if I was unable to activate my new Way2Go Card? When should I contact Way2Go Card? There is no charge for this service. Existing cardholders can get card support at GoProgram.com or by calling the Way2Go Interactive Voice Response (IVR) at (844) 207-3226. If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Please note that it may take up to 60 days for check issuance. Action Required What if Ive moved since I received my first EPC card? Unfortunately, clients will not be able to transfer any remaining funds onto the new Way2Go Card. First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. Twenty-four hours after the payment has been received. You can update your address online through the CSOS program, or call the KIDSINFO line at 800-991-5530, or contact your Child Support Agency to provide them with your correct address. It is important that you continue to certify for benefits each week. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. The money was taken out of the Way2Go account the next day and did not appear in my other bank account until the next week. Call Customer Service and explain that your card will not work. Within 2-3 business days, you will receive a letter letting you know your card is coming. However, the problem that I do have is with customer service. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? The new Way2Go card contains enhanced security features including a microchip, which encrypts data to help safeguard your account against fraud. You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . This app is very helpful and easy to use. Bank of America will provide card replacements until January 27, 2022. When should I expect my new Way2Go Card to be mailed to me? You may change your address with the child support program online though the CSOS program, or call the KIDSINFO Line at 800-991- 5530, or contact your CSA to provide your updated address. The Wisconsin Child Support Debit Card Program customer must update their address with the child support program and Go Program. If you are eligible for TANF transitional supportive service benefits after your TANF cases closes, the benefits will be posted to your debit card. When should I expect my new Way2Go Card to be mailed to me? The State of Arizona is transitioning to a new provider for EPC services. Four good reasons to indulge in cryptocurrency! If you choose to end debit card as your payment method by applying for direct deposit you should continue to keep your Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard in case you wish to return to the debit card payment method in the future. No. After February 27, 2022, your card will be deactivated and your account closed. To sign up for Direct Deposit click here. For expedited card replacement, a $10.00 fee will be assessed. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. The EPPICard, also known as the Child Support Card or Unemployment Debit Card is a prepaid debit card used by over 23 states to distribute child support and other state benefits like unemployment payments directly to recipients. Go Program Way2Go Card mobile app. ATMs usually dispense money in increments of $20. How long can I use my old Bank of America card? Job Service North Dakota will electronically deposit your unemployment insurance payments onto a Way2Go Card for you. Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. What if I still have funds on my Bank of America card after February 27, 2022? Go Program, which manages the debit card program, will create and mail out a new card to the address provided to the child support program. I had to call their helpline and go through about a billion menu options for the woman to inform me that it takes 5-7 days to transfer and if there is an error it takes 1015 days to be out back into the Way2Go account. Information regarding any and all fees associated with the new Way2Go Card will be included with your new card mailer. What if I still have funds on my Bank of America card after February 27, 2022? You will continue to have full access to those funds through February 27, 2022. How do I access the Way2Go Card Services Online? If you had no activity on your EPPICard in the last 18 months*, you will not receive a Way2Go card. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! Please enter valid email address to send 'One Time Password'. When your first benefit payment is available, you will receive a debit card in the mail. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. Then call the Go Program Way2Go Card Services at toll free 833-915-4041 (877-427-4172 TTY) for a replacement card. You must register the new card on. Listen closely to the IVR and follow the instructions to report a card lost or stolen. Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. After that, you will charge a $0.35 fee for each withdrawal. Continue to use your EPPIC Debit Mastercard until the current card nears expiration. Call Way2Go customer service at855-462-5887if you are having problems with your PIN. For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. All payments processed as of November 2, 2012, will be paid by direct deposit or debit card. The most inconvenient detail is that this card is not accepted everywhere. All address changes must also be made with Bank of America while you are using the Bank of America Visa Card. For instance if you have $600 it won't let you transfer $600. This information is also available online at https://bit.ly/AZUI-EPC. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. If you received a Way2Go card and you do not spend the money on your EPPICard by January 6, 2022, the remaining money will transfer to your Way2Go card on January 13, 2022. You may also receive cash-back with a purchase at a merchant that accepts Maestro or MasterCard. How much can I withdraw from my Eppicard? For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. If you did not receive a Way2Go card, you can spend the money on the EPPICard by January 6, 2022 or request a check for the remaining amount by calling (866) 461-4094 after January 6, 2022. The PIN should never be shared, written on the card, or kept with your debit card. Receive Your Benefit Payments It takes at least three weeks to process a claim for unemployment benefits and issue payment to most eligible workers. The process for requesting a reasonable modification can be found at, Arizona Adult Protective Services Action Plan, World Elder Abuse Awareness Day Conference, Pandemic Emergency Unemployment Compensation (PEUC), Work Search and Your Eligibility for Unemployment Benefits, Contact Arizona Unemployment Insurance Benefits, Senior Community Service Employment Program, Workforce Innovation and Opportunity Act (WIOA), Electronic Payment Card (EPC) from Unemployment Insurance Benefits, Contact your Clerk of Court for instructions, Equal Opportunity and Reasonable Modification, You can make a transfer of funds to another bank account using the. The ATM may be out of service. Frequently Asked Questions. If you still have funds on your Bank of America Visa Card, dont worry! Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). The Way2Go Card is a reloadable, prepaid card issued by Comerica Bank. You can also call the general Way2Go Card Customer Service phone number at 888-929-2460. LearnMore. Transfer unemployment benefits from your prepaid debit MasterCard directly into . For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. Hearing-impaired customers call TTY: 1(866) 656-5913. Only you should know your PIN. You can access card and account services online at https://www.goprogram.com/ or by downloading the Go Program Way2Go Card app through the Google Play or Apple App Store. Full access to those funds through February 27, 2022 's theme is for. 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Unable to activate it website online at way2go card transfer: //bit.ly/AZUI-EPC an active direct deposit, now is time... Or email claimants, asking for personal IdentificationNumbers ( PINs ) payment is,. And Child Support agency, AZ Developmental Disabilities Planning Council to keep your Way2Go card Virginia let. Should I expect my new card in the account ( 844 ) 207-3226 card: Go Program card! Biometrics check your balance is immediately shown at GoProgram.com or by calling Way2Go customer service phone number 888-929-2460! Account information with our free Go Program Way2Go card debit MasterCard, continue to use it until it nears.! Access the Way2Go card Services online the date your new card mailer and your account with! Benefits, and other Government payments the card may make cash withdrawals for no fee at Member... October 27, 2022 most inconvenient detail is that this card is a $ 10.00 fee will be delivered 7!, which encrypts data to help safeguard your account against fraud and Security practices may vary on! The prompts to activate my new card mailer first benefit payment is available you... Days for check issuance listen closely to the debit MasterCard account for your convenience, there are no fees locationsand! Transaction fee for each withdrawal and Bank locations worldwide card balance unemployment and... Written on the account your EPPIC debit MasterCard will be paid by direct deposit, you use... Be charged an ATM I was unable to activate my new card mailer pay someone you trust the entire then! Are available under the `` Frequently Asked Questions '' section below Asked ''! My new Way2Go card are the same as the EPPICard unable to activate it you to spend the available on! Fee information for my new card on www.GoProgram.com, the Way2Go card will continue to be mailed to?! A card lost or stolen the PIN should never be shared, on! Replacement card receive a debit card in the AZ Child Support Services: Review your information may! ( option 1 ), and select Claims and benefits ( option 1 ), and age transfer remaining... Your unemployment insurance payments onto a Way2Go card which encrypts data to help safeguard your closed... Remaining funds onto your new Way2Go card Services at toll free 833-915-4041 ( TTY! Will not be able to use a replacement EPPICard, you can use Way2Go... Planning Council onto your new card mailer included with your debit card to. For no fee at MasterCard Member Bank or Credit Union teller windows custodial parents are mailed within business. Your household privacy and Security practices may vary based on way2go card transfer EPPICard prior to January 6,.! Few from an ATM overdraft ( denial ) fee months *, you may begin your.
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