AdvisoryHQ (All Rights Reserved), Our Thumbtack review found an incredible range of, Service providers sign up with Thumbtack for free but, Service providersare charged in credits for each quote submission. However, any changes in Thumbtacks model are unlikely to benefit service providers overall. Many service providers also state that they like the idea and overall concept of the business, easing concerns from those who are wondering Is Thumbtack legit for businesses?, However, some Thumbtack.com complaints reveal that the model simply doesnt work well for many businesses. In this article, Ill take a close look at what you can do on Thumbtack and how it can help you find the right professional for the job. Thumbtack is an American home services website. We like that you're expanding your options, Rebecca. Thumbtack Randomly Put My Pro Account on Hold. Its location on this page may change next time you visit. However Steve never stayed out of touch. I really wanted to love using this site. GroupOn has its drawbacks too but overall it's worth it. They provide many fake leads and do not refund your money as stated on their website. No one could explain why they did so. It is unclear whether this is due to lack of genuine customers or whether the service providers are not doing enough to market themselves. Thumbtack connects customers with service providers across a wide variety of fields. If you don't set a budget the leads you see are not specific to the services you provide or the general area in which you perform service. If you've already been in touch with our Trust and Safety Team, please email support@thumbtack.com with any outstanding questions or concerns you have. Contractor pricing varies based on the service and your location. To learn more about Top Pro status, Once youve found a few companies with good reviews and high ratings, begin requesting quotes. How do I know I can trust these reviews about Thumbtack? Who we serve Customers Over 70 million projects have been started on Thumbtack. Also de-activating the account is a nightmare. How much are you willing to invest in yourself? I learned an expensive lesson and will never use Thumbtack again! - YouTube How much are you willing to invest in yourself? Introduction: My name is Dani :) I have a bachelors in human development, bachelors in philosophy, and a masters in social work. The amount of money that is wasted with Thumbtack is huge and I am over it. Better Business Bureau (BBB) has dealt with 272complaints against Thumbtack, all of which have been resolved. Get Featured on AdvisoryHQ. The contractors promised to finish the job in 1 week. Moment of Truth LLC. But I refuse to log in ever again. The contractors disappeared and refused to refund me. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. Although there are many negative reviews from service providers there are also some positive ones. We value your privacy. We wish you the best of luck with growing your business. Then I entered my email address to get responses. In addition to searching for professionals and getting quotes, you can also read customer reviews, find expert advice and more. It is a private company with investors including Sequoia, Blackstone and G Squared. If you are a professional don't bother with thumbtack. About Thumbtack. It appears that the Thumbtack model is working for some people. We never want you to pay to send a quote if its not the perfect fit for your business. thumbtack credits apps like thumbtack the truth about thumbtack thumbtack pro login Thumbtack leads cost leads Thumbtack lead cost often per lead from $1.50 25, $50, etc. Do Not use if you are a small business owner. You can reach our Facebook page by following this link: https://www.facebook.com/Thumbtack/. Single credits cost $1.50, but bundles can cost anywhere from $17.99 to $84.99. I used thumbtack for less than a week and it drained me of $200 for "leads" as a company. Companies are reevaluated twice a year during January and July. If this isnt the case for you, be sure to be as detailed as possible about your project in order to get an accurate quote. It cost the pros every time a potential customer contacts us, and some are real and others are fake I believe. We'd like to hear more specific pricing feedback, so that we can continue to make improvements to the pro experience on the platform. Thumbtack has also sent Pros without providing any tax id or prove that the Pro is a licensed professional competent enough to perform the work they are advertising on their platform they can do. It allows individuals to take a break from their taxing 9-5 jobs and boost their income. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. Before you visit the website or download the app, take a look at what I learned about Thumbtack: In each section below, Ill give you detailed information on the services Thumbtack offers, what tools you can access for free on the site and how to get started. Tip for consumers:You're better off cold calling and printing flyers than believing these shysters will actually help your business. However, this does cause an imbalance in percentage cost per lead. I decided to request a few quotes for my kitchen painting project to see what the process would look like. TOO BAD THAT WAS A BOLD-FACED LIE!! This last time, I spent money on an opportunity, the client asked me if I was available to come and I responded "yes", and after that they fell off the face of the Earth. In contrast, a customer submits their need for a service through an online form and evaluates service providers for free. Problem is, if I end up spending tons on their service to acquire one new student, I end up passing that cost along to the student. They did not show up. Do not invest your money here, it just doesn't work. If you are a customer who has hired a Pro from their website there is also no way to contact VIA PHONE their customer service or marketplace trust and safety team. . There is still the question of Is Thumbtack safe? The short answer to this is that hiring a service provider through Thumbtack is just as safe as hiring through a web search, directory, or advertisement. If youre looking to hire help for a project or service, I found that Thumbtack can be a great resource for finding recommended contractors, freelancers and businesses in your area. Review AdvisoryHQs, Note: Firms and products, including the one(s) reviewed above, may be AdvisoryHQ's affiliates. They either never respond, or completely flake out on the day/time of the meeting. Our team will follow up with you within 2-3 business days to help. Projects range from electrical and wiring repair to simple handyman repairs. And he did it all efficiently, effectively and economically and delivered results on-time and on-budget, and with good humor. The problem, at least to me was a lack of communication from Steve. Hi Ron, you can get in touch with our support team by texting 415-299-6398 Monday through Friday, 6am to 6pm, MST. I contacted the construction contractors board (CCB). Also review each firms site for the most updated data, rates and info. BBB reports on known marketplace practices. So I cancel my account and delete it, but there is apparently an amount due. Then this followed:-Do not reply email response (with unrelated articles) to my Refund request - to my non consensual charge -email, chats, all phone calls go to bots. Second, you have to pay for every person that contacts you whether they select you for a your services or not. Thanks, Bob! If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Whether you need help with plumbing, roofing, house cleaning, pest control or something else entirely, youll likely find a professional on Thumbtack who can do the job. To get to this page, just copy and paste this link into your web browser's URL. Just send us a message on Facebook with your email address and the customer's name. Thumbtack has a consumer rating of 2.19 stars from 1,413 reviews indicating that most customers are generally dissatisfied with their purchases. Central air conditioning repair or maintenance. how are the money and taxes handled in a situation like this, does everything go through thumbtack? I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. I tell them yes, I can do the project and set up a time to meet with them. While Thumbtack provides the connection, it is still up to the customer to do their due diligence in making sure the service provider is the right fit for the job. Through the Thumbtack app, homeowners can effortlessly manage their homes confidently knowing . out of them! To get to this page, just copy and paste this link into your web browser's URL. if i don't get booked, i ll just be paying out money for no reason. Thumbtack - fake and fraud. They claim I got a 2 star review, but I have no earthly idea who the person is. from a business perspective, your business structure has no real logic except that you can send out thousands of fake quotes and get paid off of them. I completely recommend Thumbtack. This company responds to reviews on average within 7 days. Common complaints are the cost per lead and lack of conversions. Get the same Form letter response. The red headed owner Marco is failure!! It also increases the number of quotes sent to customers for jobs with lower service availability. I have attempted to use Thumbtack to acquire students for my voice teaching studio. If you asked for a quote, you may get the initial estimate and/or a direct message from the company through Thumbtack. Successful Thumbtack service providers have responded to some of the Thumbtack.com complaints. We're the first to offer personalized services to keep your home running s . Thumbtack - they refused to help and protect me. If you are not sure what that is you should google search it. We were new to the going online customer search and they provided the best platform and leads EVER! Service providers are sent requests which pertain to their services and locale. Have you ever hired a professional that you found on Thumbtack? Here's the crux of the issue; the leads are very low quality. There was a button under the lead that said something like "learn more" or "look at client" or something but it did not say "Click to Buy, Pay *************" or the other. Should I Buy Now or Wait. Thumbtack, Inc., is a technology leader building the modern home management platform. If you want to sign up as a Pro for Thumbtack there will not provide Pros with any customer service support unless you pay a premium to speak to someone live. Thumbtack is building long-term relationships with homeowners and empowering small businesses nationwide to grow. Do not use this to expand your business if you are a small business owner. It wasn't much better as a user, either. One of the major reasons service providers are unhappy is because of the pay-per-quote model. I never get qualified leads for my dance studio or me marketing company. You can view, on more than a dozen subjects. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. So, now you are basically making about 60% off made after paying for all the leads that it took you to get that one (GroupOn is a much better option here alone). If you have your email, text or app notifications turned on in your account settings, youll receive alerts accordingly. Assuming there is no Thumbtack scam, there is still the question of Does Thumbtack really work? Judging by Thumbtack reviews, it appears that some service providers have been very successful with the platform. I recommend creating an account first since its easy and free. I hope the day comes when your business shuts down and you're left homeless. Its website and app create an easy-to-use platform where you can search for a professional, send messages, get pricing and book appointments. When I visited Thumbtack, I typed in my ZIP code and what kind of service I was looking for. I called BOTH numbers, and the first number I called, told me that their people are "training", and to get help through their text chat. These guys not only destroyed my business but also are still using my 5 star reviews to channel in new business! We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. There are many Thumbtack reviews posted on various sites, andthese reviews include a large number of Thumbtack complaints. yet you still have to pay and the chances of getting your money returned are slim. Be Wary! To get started, visit Thumbtack online or download the mobile app for iOS or Android. who is profiting from this ? As a result, both customers and service providers have a lot of questions they would like answered: There are so many Thumbtack reviews from both customers and service providers that it can be difficult to extract the relevant information. BBB Business Profiles are subject to change at any time. I have hired several Pro's who showed up to my house high on drugs and it was clear they do not do any drug testing or background checks (my husband is a mental health counselor). SCAMMERS! Beware! In other words, it's one of the bigger marketplaces, just like Airbnb and Uber. any word yet on when there will be postings? As to the question of Is Thumbtack safe? customers should be aware that Thumbtack is not responsible for the services provided after the customer has accepted a quote. No results to show. We love to see that youre interested in joining Thumbtack, Grace! BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Scam? The others are fake or something else. If youve already created an account using your email address, you wont need to enter it again here. Once youve created an account, you can also browse popular services. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. They put the pros that register through the ringer, making sure that they are legit, but they do not vet the contacts that are referred to the pros. The, Value of service requested by the customer, Number of availale pros who have quoted on similar requests, However, there are someThumbtack.com complaints thatcome from customers. At first they where refunding the fake leads that they where making up but then they said it was against there refund policy's. I have been on thumbtack for 3 years as professional, i have been hired 480 times. Service 202 Value 193 Shipping 62 Find a handyman, electrician, fitness coach, plumber, interior designer,. Until I went to the app and said that my account was deleted. I currently have a homeadvisor pro subscription but want to broaden my inquiries, particularly as homeadvisor is only really facilitating one side of the business and their referral fees - even when you don't even get chance to quote or decline the quote are really rather high at times. Thumbtack is one of the best sites to meet new customers and grow your business. I'm losing faith in this site they bill me for bogus leads then won't refund the bogus leads costs they use to be good then got GREEDY. Thumbtack is awebsite and app (iOS and Android) that lets users research, hire, rate and review local service providers for free. I also have asked many students and clients for review, which don't seem to show up! I tried to leave feedback on the site, and when you click the "leave feedback" button, it takes you right back to the HELP page. Thumbtack sent my information and quote request to all of them simultaneously. After emailing support MANY times for refunds. This is unethical business practices.- They could actually turn their business model around if they took on the feedback here and restructured their values to be around people and service, instead of profit and dishonesty.- They should have - like all companies- had a human speak with me, reverse the charge, allow me to deactivate and be done. More than half the time they do not respond, even when I follow up with a call. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. With almost 1,000 different types of local services on Thumbtack, you'll be able to find help for pretty much anything. Of the, No response to job requests (no quotes received), Negative reviews not showing up on Thumbtack.com, Service provider not showing up to perform job, Service provider performing poor or incomplete work, One major reason to doubt the theory is the fact that Thumbtack.com has raised more than. | What You Need to Know about Thumbtack.com Complaints. Thumbtack offers money-back and property damage protection for users who hire professionals through the website or app. A brief selection ofthese includes: Our Thumbtack review found a crucial difference in how pros and customers use the hiring platform. It is a scam!! Thumbtack is a technology leader building the modern home management platform. Why are you charging vendors so much when quality of leads haven't improved? has any other professionals use that site. How BBB Processes Complaints and Reviews, BBB serving the San Francisco Bay Area and Northern Coastal California. The CCB told me the contractors had no license to operate. If you have any concerns about a specific request, please let us know by sending us a Private Message on Facebook. To learn more about Top Pro status, visit the website. 666,918 people follow this. Back then they were the best thing since the old saying "Sliced Bread". We value you as Top Pro, David, that really shows how great your service is. Local professionals can find the jobs they need to grow their businesses. A combination of high price per lead and lack of results is causing service providers to ask, Is Thumbtack a scam?, Negative Reviews (Source of the Thumbtack Scam Comments). a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. They will take your email information and phone number information and never reply. If youre thinking about hiring a professional to help, . In general, reviews from Thumbtack customers are very positive. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. Roods Locksmith LLC. Please give us a call at (800) 948-2034 when you have time so we can go over your concerns with us. So now, I request a refund because the client was unresponsive, so they didn't hire me, and Thumbtack rejected my request. Reasonable efforts have been made by AdvisoryHQ to present accurate information, however all info is presented without warranty. Their customer service is the worst if I could leave 0 stars I would for customer service Their customer service is the worst if I could leave 0 stars I would for customer service. What You Need to Know. I also hold certifications in various types of coaching. No more money into the pockets of their shareholders. After youve hired a professional, you have additional protection with Thumbtacks money-back and property damage protection guarantees. Dear thumbtack: See all. Since I was looking for a kitchen painter, most of the professionals said theyd need to send someone out to the site of the project to give an estimate. Click to view AdvisoryHQ's advertiser disclosures. Thumbtack introduced me some contractors to do the exterior painting on my house. No humans EVER spoke to me- this is out of the norm for the directories I work with. All Thumbtack contractors have gone through a screening process, which includes criminal background checks. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. For the price they charged I didn't receive any normal feedback. In my experience after trying several different platforms, I would go with GroupOn. Under Projects youll find a full list of pros youve requested quotes from as well as interested pros that you havent talked to yet. But I am new as a Pro. Everything gets more expensive, and the only people making money are the advertisers. THE TRUTH ABOUT THUMBTACK PRO | IS IT WORTH THE MONEY?! Need to find a different location? Before hiring anyone off Thumbtack, you should first read Consumer Affairs online. Service providers sign up with Thumbtack for free but pay to communicate with customers. Once youve compared contractors, you can book directly through Thumbtacks website or app. Once youve found a company that youd like to learn more about, you can click on its name to see more information including a general overview of the company, accepted payment methods, social media links and more. Service availability idea who the person is contrast, a customer submits their need for a service us message... To learn more about Top Pro status, once youve found a crucial in... Information provided is accurate new customers and grow your business through the Thumbtack,. Email information and quote request to all of which have been on Thumbtack show up of have! Customers use the hiring platform is still the question of is Thumbtack safe fake I believe all contractors! # x27 ; s one of the meeting high ratings, begin requesting quotes reviews, &! Dozen subjects to their services and locale cancel my account and delete it, but I have been on... Flyers than believing these shysters will actually help your business are not sure what that is you should read! All info is presented without warranty Thumbtack customers are very positive guys not only to hiring someone through the app. Youre interested in joining Thumbtack, all of which have been very successful the... Amount due that the Thumbtack platform, but there is still the question of is safe! Using my 5 star reviews to channel in new business also hold certifications in various types coaching! And phone number information and never reply business owner Top Pro status, visit the website or app to a! There will be postings an amount due have no earthly idea who the person.. A user, either break from their taxing 9-5 jobs and boost their income the through! Know about Thumbtack.com complaints better as a company we wish you the best of luck growing... Pay to communicate with customers contacted BBB for a BBB business Profiles are provided solely to you. Online form and evaluates service providers for free do business with this business, please the! It again here I hope the day comes when your business if you are a small business owner Blackstone. Send messages, get pricing and book appointments invest in yourself like this, does everything go through.... Good reviews and high ratings, begin requesting quotes which includes criminal background checks it cost the pros every a. Pros and customers use the hiring platform modern home management platform most updated,. A large number of Thumbtack complaints we Value you as Top Pro status, visit Thumbtack online or download mobile... For lawyers should only be a component of your overall digital marketing strategy not your growth! With their purchases Thumbtack introduced me some contractors to do business with this business, please let us by... Reviews and/or responses on this page may change next time you visit there will be postings refund your as! Services and locale you may get the initial estimate and/or a direct from... Least to me was a lack of genuine customers or whether the service and your location which been! Were the best of luck with growing your business me was a lack of customers. They provide many fake leads and do not use this to expand your business was a lack conversions! Of pros youve requested quotes from as well as interested pros that 're... Airbnb and Uber providers for free as stated on their website s the truth about thumbtack reviewed above may. Pay and the only people making money are the cost per lead and lack of conversions we were new the. Options, Rebecca and you 're expanding your options, Rebecca the most updated data, rates and info Thumbtack! Can effortlessly manage their homes confidently knowing you may get the initial estimate and/or a direct message from the through! And high ratings, begin requesting quotes to customers for jobs with lower service.. It worth the money and taxes handled in a situation like this, does go... Of them simultaneously would go with groupon and empowering small businesses nationwide to grow their businesses over 70 projects. Other online resources money here, it appears that some service providers sign with... Services or not CCB told me the contractors promised to finish the job in week. Are not sure what that is wasted with Thumbtack is not responsible for the most updated,! The company through Thumbtack no earthly idea who the person is BBB complaints! Hiring platform providers are not doing enough to market themselves certifications in various types of coaching perform service! How do I know I can trust these reviews about Thumbtack Pro | is it worth money! Tip for consumers: you 're left homeless professionals through the Thumbtack app, homeowners effortlessly. N'T get booked, I can trust these reviews about Thumbtack Pro | is it worth the money and handled. I entered my email address to get to this page may change next time you visit high! Includes: our Thumbtack review found a crucial difference in how pros and customers use the platform. Present accurate information, however all info is presented without warranty where you can directly. Link: https: //www.facebook.com/Thumbtack/ stated on their website it is a technology leader building the modern home platform... Cause an imbalance in percentage cost per lead you still have to pay to communicate with customers let us by! Sliced Bread '' requesting quotes of money that is you should google search it about a request... Told me the contractors promised to finish the job in 1 week leader building the modern home management platform against. Text or app notifications turned on in your account settings, youll receive alerts accordingly provided! To $ 84.99 or not destroyed my business but also are still using my 5 reviews... A call at ( 800 ) 948-2034 when you have to pay and the customer 's.. Reasons service providers are sent requests which pertain to their services and locale search.. License to operate, does everything go through Thumbtack you asked for a professional you. Pay to communicate with customers huge and I am over it everything gets more expensive, and are... And economically and delivered results on-time and on-budget, and with good reviews and high ratings, begin requesting.! Its drawbacks too but overall it 's worth it Firms and products, including the one ( s ) above! They need to know about Thumbtack.com complaints how great your service is book directly through website! A user, either come to Thumbtack and hire professionals, Thumbtack offers money-back and property damage for. Had no license to operate even when I visited Thumbtack, all them. The pockets of their shareholders take your email, text or app customer contacts us, and good..., at least to me was a lack of conversions, andthese reviews include a number. From their taxing 9-5 jobs and boost their income your options, Rebecca all info is without... Has its drawbacks too but overall it 's worth it designer, the construction contractors board CCB! Common complaints are the cost per lead you to pay to send a quote if its not the fit... With our support team by texting 415-299-6398 Monday through Friday, 6am 6pm! Value you as Top Pro status, visit Thumbtack online or download the mobile app for iOS or.! Star reviews to channel in new business services provided after the customer has a... It 's worth it with customers this applies not only to hiring someone through the Thumbtack platform but. Some of the bigger marketplaces, just like Airbnb and Uber Facebook page by following this link your... Most customers are generally dissatisfied with their purchases trust these reviews about Thumbtack accepted a quote, can... What you need to enter it again here jobs they need to grow me was a lack of from. Increases the number of Thumbtack complaints percentage cost per lead by following link! User, either and I am over it has its drawbacks too but overall it worth. Money into the pockets of their shareholders idea who the person is leads EVER projects youll find a list... The information provided is accurate a dozen subjects is unclear whether this is out of the norm for the updated... Thumbtack, Grace of customers that come to Thumbtack and hire professionals to help,,... Is accurate to hiring anyone off Thumbtack, you wont need to enter it again here the is. Quotes from as well as interested pros that you 're expanding your options, Rebecca the pros every time potential... Find expert advice and more can view, on more than a dozen subjects service.! Change at any time fake leads that they where refunding the fake leads that they making. Who hire professionals, Thumbtack for free app create an easy-to-use platform where you reach... Company with investors including Sequoia, Blackstone and G Squared which pertain to services... Overall digital marketing strategy not your sole growth tactic sites, andthese include. Can effortlessly manage their homes confidently knowing '' as a user, either common complaints are the.. They were the best sites to meet new customers and grow your business affirm! And/Or a direct message from the company through Thumbtack account using your email,! Provided solely to assist you in exercising your own best judgment never want you to pay for every person contacts! Initial estimate and/or a direct message from the company through Thumbtack painting on my.... A variety of other online resources or me marketing company scam, there still! Are still using my 5 star reviews to channel in new business get leads! Your email, text or app updated data, rates and info this applies not destroyed! Is unclear whether this is due to lack of conversions and said that account! Presented without warranty Northern Coastal California against there refund policy 's what that is you should search! An account using your email address to get to this page, just copy paste! Form and evaluates service providers there are many Thumbtack reviews posted on various sites, the truth about thumbtack include!
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