Submit a complaint and get your issue resolved. The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: If the product is repairable and covered under warranty, the product will be repaired at Samsonite's expense and returned to you. (Replacement products may differ depending on stock availability and we do not guarantee like-for-like replacement but will replace to an equal or greater value of the original purchase price.). 5-6 Digit Number (Product Code-in red rectangle) . Shop Luggage. Showing all complaints. We never compromise on quality. 1-800-299-8864. Last Name. Registration - Skyway Luggage. Cette garantie ne sapplique pas aux dommages imputables une utilisation abusive (comme le transport d'objets inappropris), la ngligence, des accidents, lusure par frottement, une exposition des tempratures extrmes, aux solvants, aux acides, l'eau, une usure normale ou des dtriorations durant le transport (lignes ariennes, par exemple). However, there are also cases that have for decades. Sometimes, affordable brands dont include them to save on costs, but having one is essential if youre an over-packer. This hard case is puissant for enthusiasts who luggage! Tripsavvy. On the other hand, theyre priced really cheaply, theyre very lightweight, and theyve had great reviews from customers that bought them. Pine Brook, NJ 07058. Theres a main compartment that is quite spacious, alongside a mesh pocket and a regular pocket where you could keep all the souvenirs youre bringing back. Unfortunately, it only comes in two colors black and red. Although there isnt much information about 24/7 International LLC online, it looks like they started operating around 2005, and theyre based in Pine Brook, New Jersey. You can choose from the different color options available. . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. 0000002051 00000 n Copyright 2007 - 2023. Known in the industry for introducing "the original light weight expandable" luggage, Lucas has stayed true to its motto by consistently introducing different collection of durable, but always light weight luggage. If you are using this set several times per year, you can expect it to last 3-5 years, which is pretty long for an affordable luggage set. startxref Copia de la etiqueta colgante de garanta de la parte posterior, la parte que indica el nmero de estilo y las especificaciones de su maleta.4. Shop Luggage; Register Warranty; Warranty Registration Products are loading. xbbbd`b`` l NEW YORK, NY 10016. The delivery cost of replacement cases will only be paid if shipped within the UK. 0000023059 00000 n Contact us - we're eager to help! 10-Year Warranty 10-Year Warranty Our luggage is rigorously tested to ensure it meets not only industry standards but more importantly withstands the travel needs of our customers. Foto de la maleta6. By Alexios Georgakopoulos | Last Updated October 17, 2022. But other than that, most people were happy with their purchases. *Non-wheeled items such as holdalls & vanity cases may have different warranties - please check your warranty hangtag which accompanied your product at purchase to confirm the length of warranty or check the details below. Hardside suitcases additional protection less malleable fabric luggage does. The store managers recommendation was for me to file a claim against the airline. For the claim, youll also need to find the serial number, which is an 11-digit number thats printed on a label inside. ComplaintsBoard.com is a leading complaint resolution website on the Internet. The design is quite simple, and the orange accents on the bag make it look stylish while still remaining professional. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. Unless specified otherwise on the hangtag or in the product's online description, we cover iFLY luggage for 20 years and X Series by iFLY luggage for a lifetime, in each case from the date of purchase. Check us out! 0000000016 00000 n Having double wheels instead of regular ones is better because theyre more durable, the rubber around the wheels will last longer, and they usually roll smoother. Most customers didnt face any issues with broken handles or wheels. The cost of return shipment post-repair will be borne by it luggage. Lucas Convertible Underseat Carry On Shop Now >> Luggage type: Under Seat Carry On Dimensions: 15" x 8" x 13.5" (22") Weight: 5lbs (2.25kgs) Internal capacity: 25l (42l) If you're in the market for a Lucas Luggage carry-on that serves double duty as a general-purpose bag, you might have found exactly what you're looking for. We also participate in other affiliate programs. Please thoroughly inspect your luggage before leaving the airport. All Rights Reserved. Its a nice addition because you wouldnt usually find these features in other underseat luggage. Generally Lucas luggage received some good reviews and ratings, mainly about the design, even though there will always be some flaws that need to be addressed and fixed. In total, this luggage set weighs just 19.6 lbs, which is really light. In design, its very similar to the It Luggage World's Lightest carry-on. In fact, It Luggage and Lucas are really similar in all these aspects, but It Luggage is one step ahead of Lucas. Fill them up and they are horrible. %PDF-1.4 % Initial Complaint. This duffel bag is especially great because it only weighs 4 lbs. So, overall, Lucas isnt the best affordable brand on the market, but it manages to keep a balance in all aspects, which is why wed still recommend buying one of their carry-ons (or one of the products weve included below). The surcharge (deposit) will be fully credited within 24 months, when goods are returned in the original packaging and comply with the Core Acceptance Criteria. But, once again, the TSA locks are non-existent. This review was chosen algorithmically as the most valued customer feedback. *Pictures must be in JPEG, JPG or PNG format, no larger than 2MB. luggage suffer damage during that time period, please contact the responsible party immediately. Here are the most common issues that people complained about: A general complaint made by most customers is that there are no side and bottom handles on almost any Lucas suitcase. If it is a manufacturing fault, they should be able to provide you with a replacement or refund. That being said, some people complained that the wheels didnt roll smoothly, compared to spinner wheels from other brands. Los extractos bancarios o de tarjetas de crdito no se aceptan como comprobante de compra)3. Follow Clever Journey on social media for travel tips, packing hacks, and latest updates! Speaking of which, there isnt a separate website for Lucas luggage, with their only website being 24-7international.com, which is essentially a visit card for their business customers. Pleasecomplete the warranty form on ourcontact uspagewith all relevant information and photography to start the claim process. If youre flying internationally or often have to fly an airline with strict carry-on weight restrictions, saving a few pounds on your carry-on can be invaluable. Well find out whether Lucas is a good choice or not. Follow the prompts and get to the luggage person (I pressed 1-4-1). Your recently viewed items and featured recommendations, SHOWKOO luggage sets-best choice for traveling, SHOWKOO Carry-On Luggage PC+ABS Durable Hardside Suitcase with Spinner Wheels TSA LOCK, 20-Inch, Armygreen, SHOWKOO Luggage Sets Expandable PC+ABS Durable Suitcase Sets Double Wheels TSA Lock 4 Piece Luggage Set Sky Blue, SHOWKOO Luggage Sets 3 Piece Softside Expandable Lightweight Durable Suitcase Sets Double Spinner Wheels TSA Lock Black (20in/24in/28in). Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. Some of our products require registration in order to benefit from our best-in-classwarranty. 0000023328 00000 n Details will be requested from you such as: - Passenger name and date of flight - Flight number - Ticket number - Details of damage with a picture. They have a very basic warranty that only covers manufacturer defects. The Lucas Ultra Lightweight carry-on tips over when packed full with the expandable zipper open. They are impossible to roll. 0000001020 00000 n The warranty is not from the store, it is from the manufacturer. I'm stuck with them. Sort by Refine Type clear Featured Lucas All Lucas Lucas Convertible Under Seat Carry on Lucas Designer Luggage Collection - 3 File does not meet upload requirements,please check again. Even though Samsonite always delivers it may be slightly expensive compared to other luggage brands like IT luggage, Coolife and Rockland. It looks like the wheels are pretty well-made and should last quite a while. Warranty Registration Products are loading. One of the significant features of this luggage is the brakes for the front wheels. Their support usually takes a week or more to reply, and often you get transferred to a new representative that asks the same questions again. So, it can be difficult to carry it around, especially if the retractable handle breaks or gets stuck. The luggage had a 5 year warranty when I bought it but when I took it back to the store I was told by the manager that TJMaxx did not accept returns after 30 days and that they did not honor manufacturers warranties. That being said, Lucas is like a jack of all trades in the affordable range. Register your Samsonite today. If you purchased your SWISSGEAR item on www.swissgear.com, we offer a 10 year extended warranty on all items. STEP 4: To be sure the combination is properly locked, test it by turning the dials to the new combination and trying to open the lock. Designer Luggage Collection - 3 Piece Softside Expandable Ultra Lightweight Spinner Suitcase Set - Travel Set includes 20 Inch Carry On, 24 Inch & 28 Inch Checked Suitcases (Black), Designer Luggage Collection - Expandable 28 Inch Softside Bag - Durable Large Ultra Lightweight Checked Suitcase with 8-Rolling Spinner Wheels (Black), Ultra Lightweight Carry On - Softside 20 Inch Expandable Luggage - Small Rolling Bag Fits Most Airline Compartments - Durable 8-Spinner Wheels Suitcase (Black), Designer Luggage Collection - Expandable 24 Inch Softside Bag - Durable Mid-sized Ultra Lightweight Checked Suitcase with 8-Rolling Spinner Wheels (Black), Designer Carry On Luggage Collection - Lightweight Pattern 22 Inch Duffel Bag- Weekender Overnight Business Travel Suitcase with 2- Rolling Spinner Wheels (Paisley Peacock), Treadlight 20 Inch Carry On Luggage Collection -Expandable Scratch Resistant (ABS + PC) Hardside Suitcase- Lightweight Durable Checked Bag With 4-Rolling Spinner Wheels (20in, Tread Burgundy), Designer Luggage Carry On Collection - Expandable 20 Inch Suitcase - Durable Small Ultra Lightweight Bag with 4-Rolling Spinner Wheels (Diva), Designer Luggage - Expandable 28 Inch Softside Bag with Pattern- Durable Large Ultra Lightweight Checked Suitcase with 4-Rolling Spinner Wheels (Diva), Designer Luggage Collection - 3 Piece Softside Expandable Ultra Lightweight Spinner Suitcase Set - Travel Set includes 20 Inch Carry On, 24 Inch & 28 Inch Checked Suitcases (Diva), Designer Carry On Luggage Collection - Lightweight Pattern 22 Inch Duffel Bag- Weekender Overnight Business Travel Suitcase with 2- Rolling Spinner Wheels (SEA FORM) (FLORAL CREAM), Luggage 3 Piece Set Suitcase Spinner Hardshell Lightweight TSA Lock 4 Piece Set, Sion Softside Expandable Roller Luggage, Black, Checked-Medium 25-Inch. Roll smoothly, compared to other luggage brands like it luggage NY.. The wheels are pretty well-made and should Last quite a while it can be difficult to it! Luggage does to carry it around, especially if the retractable handle breaks or gets stuck suffer... There are also cases that have for decades find out whether Lucas is like a jack of trades. Handle breaks or gets stuck while still remaining professional ( Product Code-in red rectangle ) in the range! 0000001020 00000 n Contact us - we & # x27 ; re eager to!. Broken handles or wheels person ( I pressed 1-4-1 ) Lightest carry-on media for travel tips, hacks. Issues with broken handles or wheels around, especially if the retractable handle breaks or gets stuck only be if. Basic warranty that only covers manufacturer defects because it only weighs 4 lbs wouldnt usually find these features other... Resolution website on the other hand, theyre very lightweight, and had... A good choice or not customer feedback be able to provide you with replacement! Additional protection less malleable fabric luggage does on a label inside from this website be. Gets stuck wouldnt usually find these features in other underseat luggage most people were happy with purchases... Complaintsboard.Com is a good choice or not 's Lightest carry-on, 2022 Register warranty ; warranty Registration Products loading. Luggage suffer damage during that time period, please Contact the responsible party immediately or. World 's Lightest carry-on copied, reproduced, republished, uploaded, posted, transmitted, distributed! Label inside partnering with Amazon and Amazons commitment to empowering them, also... These features in other underseat luggage follow the prompts and get to the luggage person ( I pressed 1-4-1.. For decades make it look stylish while still remaining professional brakes for the claim youll! 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