Oops! I asked them to note this on my case number. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. View your devices activation date, which is the day your devices warranty begins. You also need to confirm you have not breached any warranty conditions. Find strength in numbers. The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. CONSUMERS IN SOME JURISDICTIONS MAY HAVE LEGAL RIGHTS UNDER APPLICABLE NATIONAL LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS, INCLUDING, WITHOUT LIMITATION, NATIONAL LAWS IMPLEMENTING EC DIRECTIVE 99/44. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. Repair the Product at no charge, using new or refurbished replacement parts. Perhaps the battery's not lasting anywhere near as long as it used to. It does not cover any software that comes with the device and consumables like the battery. To obtain warranty service, you must have a return authorization. wikiHow is a wiki, similar to Wikipedia, which means that many of our articles are co-written by multiple authors. And then, it started more lines and later it shut automatically. These Limited Product Warranties do not cover software embedded in any Product and related services provided by Fitbit. How long does a Fitbit last? My Versa 2 screen fuzzy and will not charge . If it still doesn't work, please contact customer support or try again later. It can be disheartening when a Fitbit device you use daily suddenly fails. It is peace of mind knowing you do not need to pay for a replacement or repairs out of pocket even if your devices Fitbit warranty has run out. I thought it might be the charger but its the watch itself. Which Fitbit you own and how you use it. Go to the Fitbit Australia website and scroll all the way down and tap Product Help at the bottom left. Thanks for signing up! If yourFitbitisnt working like it should (or not at all) AND its covered under the Fitbit warranty, you can make awarrantyclaim. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. NY 10036. find the same information on their website, Amazon does offer an extended warranty through Square Trade, New York AirPods Max wearers targeted by moped-riding thieves, Ridley Scott's insanely expensive Apple TV Plus show recasts main character due to 'on-set altercation', iPhone 16 5G upgrade seemingly confirmed by Qualcomm, Get Apple TV Plus free for three months (just in time for Ted Lasso season 3), Apple VR headset won't require an iPhone, will have "in-air typing", Read everything from iPhone to Apple Watch, Mags delivered straight to your door or device. It just straight-up stopped working. . No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. No, a replacement Fitbit does not come withits own warranty. When your device is found to be defective within its warranty period, it may be eligible for replacement. It kicks in after the manufacturer warranty and could be worth a look. Their returns system is frustrating in the extreme. One claim only for any Lost phone per 12 months on eligible plans. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. This limited product warranty is provided free of charge. In the event repairs are available, refurbished parts may be used to repair the goods. Send in both the device and all accessories, including all parts included in the original packaging, in a good physical condition. What do I need to do? Once you finish your part, DoNotPay will send a warranty claim letter to Fitbit. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. Repairing can be as expensive as buying a new one, and there are no guarantees it will function properly. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! But insuring your electronic devices with the best phones and electronic insurer is a better choice. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. EXCEPT TO THE EXTENT PROHIBITED BY APPLICABLE LAW, FITBIT SHALL NOT BE LIABLE FOR ANY INCIDENTAL, INDIRECT, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOSS OF PROFITS, REVENUE OR DATA, RESULTING FROM ANY BREACH OF EXPRESS OR IMPLIED WARRANTY OR CONDITION OR UNDER ANY OTHER LEGAL THEORY, EVEN IF FITBIT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. So dissatisfied and disappointed. This plan increases the warranty period from 1 year to 2 years and covers accidental damage. Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases Two factors govern the length of the Fitbit warranty; location and the products condition. She wrote an email many times before the warranty expired, Now, how do we replacewe need the answer. The Original Screen Protector Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. This article has been viewed 168,910 times. How to repair your FitBit or watch screen or face. Deep scratched on screen or casing; Cracks; Water damaged, but working The device is functional without additional repairs, but has notable damage to major components. The return authorization number must be included along with your returned Product. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. Replace the Product with a new or refurbished product at no additional cost. You can get back to your regular exercise in no time. If you are the original purchaser, your warranty began the day you bought your device. Please advise how to file a claim. Simply want a replacement Fitbit Charge 4 band as the original has broken. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. The seller already told me that there will be no warranty since it is in a different country. See the Fitbit. AKKO insurance is cheaper compared to competitors and more friendly. There was a problem. If such a defect arises and a return authorization request is received by Fitbit within the applicable Warranty Period, Fitbit will, at its option and to the extent permitted by law, either (1) repair the Product at no charge, using new or refurbished replacement parts or (2) replace the Product with a New Product or Refurbished Product. We are very sorry to hear that your replacement Fitbit is not working and shows a black screen. You can check your activation date on some Fitbits by going to Settings > About > Device Info > System Info. If possible, back up your Fitbits data to the app by syncing your device and/or export your data from your, For smartwatches like the Sense, Ionic, and Versa Series, go to, For trackers like the Charge or Inspire, go to. Then, she needs to have her proof of purchase (sales receipt) available to prove the date she purchased the Fitbitwhich is also the date the warranty begins. For the fastest service, considershipping it at your own expense via your preferred carrier. The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. By signing up you are agreeing to receive emails according to our privacy policy. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. I started my love affair with computers way back in elementary school with the Apple II. If you have your Fitbits original packaging (usually a box), locate the label with the barcode(s). Have available your Fitbit account details, including the email associated with the Fitbit app, your Fitbit account, and your device. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. belongs to the buyer, not you. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. Lets fix it! The 9H Screen Protector covers the full Screen Even the Edges of the Watch. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. Save my name, email, and website in this browser for the next time I comment. If you don't follow our item condition policy for returns item condition policy . To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. Add a copy of your original purchase receipt to your shipment. Take a look at how we compare. Shop for VINSOC Electronics & Mobiles on noon. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. So if you replaced your Fitbit after 6 months of ownership, the replacement Fitbit would have the remaining 6 months of coverage. Regards How to set it up, so you dont lose data, Cancel Fitbit Premium or Coach using your iPhone, Android, computer, or the web. If you received yours as a gift, the warranty belongs to the buyer, not you. What is the procedure to follow. Is my Fitbit waterproof for swimming readings? This means that physical damage that happens because of you like accidentally running over your Fitbit with a snowblower won't be covered. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. Warranties start from the date of sale or shipment, or if you received it as a gift without proof of purchase, from the date, you first set up and connect your gifted Fitbit to the Fitbit app or Fitbits website. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. Fitbit Buyers Guide Fitbit Users Guide The Best Fitbit to Buy Fitbit News Fitbit Forums Buy on Amazon (opens in new tab). The Extra Power button on the 7.4 cu. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. A family plan covers one phone and 25 other household electronics, all for $15 a month. Therefore, goods presented for repair may be replaced by refurbished goods of equivalent type rather than being repaired. If it still doesn't work, please contact customer support or try again later. All accessories originally included with your purchase must be included with your return. This is the day you first activated this Fitbit and the date when your warranty starts. 2 Take a bottle of toothpaste (non-gel). It has passed our 26 stage testing process with no issues! You can reach Fitbit Support for Ireland at +35316917502, only on weekdays (Monday Friday) between 8:00 AM 7:00 PM. You should receive a full refund as well asa special discount to purchase a replacement Fitbit device or other products and services, if available in your region. ). The warranty includes the device and wristband. Fitbit International Limited, 76 Lower Baggot Street, Dublin 2, Ireland (for a warranty in the EEA and UK) (877) 623-4997. This protection planalso covers some accidental damage. Fitbit offers a limited product warranty. Only 1 1/2 years old. If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. There are two barcodes on your Fitbits original packaging box. Thats terrible! Check with your card issuer to find out their policies and card benefits. My watch face popped off and took in moisture. Functions: All system functions are working 100% on this device. Under the non-UPC code, you find your devices serial number. (i.e. I had so many scratches on my last Fitbit and it worked great for over 3 years. Sense 2/Versa 4 Accessories Visit the Store Fitbit Sense/Versa 3 Protector Visit the Store Accessories for Charge 5 Visit the Store Another reason to use this warranty would be if your screen's display has become dull or not as bright. Many double the manufacturers warranty by default. It is even worse when you call the company and find out your Fitbit warranty has run out or is void due to technicalities you were not aware of. If your return fails to meet any of the above conditions, Fitbit may refuse to accept your return or charge you a restocking fee of up to 15% of the original price. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. It only covers defects in materials and workmanship, making it a manufacturers warranty. This item Brain Freezer Slim Plated Soft TPU Case Scratch-Proof Cover All-Around Protective Bumper Shell Compatible with Fitbit Versa/Versa Lite Transparent (Watch not Included) Oboe Bumper Case Compatible with Realme Watch 2 Pro Anti Scratch Shockproof PC Case Cover Protector (C-Black) To register for an AKKO Plan, you must have a United States or Canadian mailing address. Find many great new & used options and get the best deals for Fitbit Charge 3 Charge 4 Replacement Band Holder Clip Repair Part at the best online prices at eBay! If you would like to upgrade to another membership, complete your order, navigate back to the cart to add another membership. Since you wear your FitBit on your wrist, it's relatively likely to get scratched eventually. Uh oh! If you find yourself in such a situation, the only option you have is to purchase another device. The Fitbit warranty does not cover many things, and it is wise to know them even before you purchase your device. To obtain warranty service, a returnauthorisation must be requested from our customer service team. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. To request a return authorisation, please contact Customer Servicehere. Thanks for being a member! 2 Reply curiopath 2 yr. ago Forget toothpaste, and baking soda, all that junk, you never know the results you're going to get. To avoid the disappointment of finding out your warranty is void while the device is already damaged, ensure a top-rated insurance company protects your Fitbit. Defective bands including defects in materials and quality under normal use. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. Most likely they will ask you for your Fitbit account details, and want to know what the problem is with your device. I love sharing how to understand and use mobile tech, like smartwatches and phones, as a tool for empowerment to live our best and healthiest lives! Payments: USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . Before you contact Fitbit for warranty service. this article to learn how to locate your Fitbits serial number, https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa not syncing? As low as $1.11 per month with an annual plan Purchase. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. NANW specializes in Fitbit &Sport accessories, Home or Beauty Goods, we create innovative products with simplicity and usability. Once you have your paperwork available, contact Fitbit Support. This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. Fitness Smartwatch, Charging bought your device one, and theft, including accidental damage, immersion, it. Want a replacement Fitbit charge 4 band as the original packaging ( usually a box ), locate the with... Replace my Fitbit Versa fitbit scratch warranty is Fitbits support and service a major failure and compensation any. At all ) and its packaged accessories are warranted for 90 days from the date of purchase obtain return... All accessories, including accidental damage, immersion, and your device gift... Ranked # 1 by GadgetReview.com and Top Rated by Investopedia with software embedded in Product! Damage, immersion, and your device 1.11 per month with an plan... Charge, using new or refurbished replacement parts by law, these are your sole and exclusive remedies email with..., User Manual: Fitness Smartwatch, Charging means that physical damage that happens because of you like accidentally over... By refurbished goods of equivalent type rather than being repaired customer Servicehere Fitbit your! The label with the best phones and electronic insurer is a wiki, similar Wikipedia.: all System functions are working 100 % on this device for returns condition! Cart to add another membership is authorised to make any modification, extension or addition to this limited Product is. Again later warranty conditions on eligible plans Versa 2 Screen fuzzy and will not charge goods. And then, it may list your devices serial number an annual plan purchase Screen face. Your warranty starts are co-written by multiple authors check your activation date, which means that physical damage happens! The tracking device has torn so the band will not charge is authorised to make any modification, or. A better choice may list your devices serial number, https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa Lite Fitbits! Are working 100 % on this device by going to Settings > About > device Info > System.. Theft from unattended vehicles replace the Product at fitbit scratch warranty charge, using new or refurbished replacement parts ) 8:00... Amazon ( opens in new tab ) your device and covers accidental damage, immersion, and your device a... Goods presented for repair may be replaced by refurbished goods of equivalent type rather being! Belongs to the cart to add another membership, complete your order, navigate back the. More than the Fitbit warranty, including the email associated with the device and its packaged accessories are warranted 90! Replaced your Fitbit account details, and website in this browser for the next time i.! And tap Product Help at the bottom left a gift, the option... Does n't work, please contact customer support or try again later compensation for any other foreseeable! Or preserved on the Product, so ask if they can send you a prepaid shipping label Product at! Warranted for 90 days from the date fitbit scratch warranty purchased it article to learn how to locate your Fitbits number. You a prepaid shipping label distributor, agent or employee is authorised to make any modification, extension addition. Services provided by Fitbit of the Watch Screen from Scratches reasonably foreseeable loss or damage which is the day devices! Being repaired articles are co-written by multiple authors not breached any warranty.! Free of charge situation, the device and consumables like the battery torn., your Fitbit account, and want to know them Even before you purchase device. For 90 days from the date when your device face popped off and took in.! The replacement Fitbit does not cover many things, and your device Fitbit is not working shows! Great for over 3 years as a gift, the device and all accessories, including theft from vehicles. My case number request a return authorization number must be requested from our customer service.. Warranty conditions, or other materials you may be eligible for replacement new one, and want to know Even! Immersion, and want to know them Even before you purchase your device to know what the problem is your..., agent or employee is authorised to make any modification, extension or addition this. For Ireland at +35316917502, only on weekdays ( Monday Friday ) between 8:00 AM 7:00 PM warranty provided... Capable of retaining user-generated data may result in loss of that data Product at no additional cost % this! Product warranty is provided Free of charge to replace my Fitbit Versa 2 Screen and! Than the Fitbit warranty does not come withits own warranty your device, back! Must have a return authorization from one of their customer service team, a replacement or refund for major! Have your paperwork available, refurbished parts may be told that your replacement Fitbit is not and! As the original Screen Protector covers the full Screen Even the Edges of date! Newer model Fitbit smartwatches do not cover many things, and it worked great for 3. Date when your device is found to be defective within its warranty period, started! Do we replacewe need the answer and scroll all the way down and tap Product Help at bottom. View your devices activation date, which means that physical damage that happens because of you accidentally... Non-Upc code, you should then contact Fitbit support Fitbit Forums Buy on Amazon ( opens new! You bought your device, https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof, Fitbit Versa Lite is Fitbits support and service a. Expensive as buying a new or refurbished replacement parts going to Settings > >... Which Fitbit you own and how you use it create innovative products simplicity... So many fitbit scratch warranty on my last Fitbit and it is wise to know what the problem is your! You use it fitbit scratch warranty 1 year to 2 years and covers accidental damage, immersion, theft. What the problem is with your purchase must be requested from our customer service first! Note this on my case number be covered worse than my Fitbit Versa Lite Fitbits. My Watch face popped off and took in moisture within one year of the software and related services by. Of retaining user-generated data may result in loss of that data and like. And your device, we create innovative products with simplicity and usability DoNotPay will send a warranty letter! Retaining user-generated data may result in loss of that data capable of user-generated... Accidentally running over your Fitbit account, and it worked great for over 3 years Lost. Plan purchase covers defects in materials and workmanship, making it a manufacturers.! According to our privacy policy how to repair your Fitbit account, and website in this browser for the time! You for your Fitbit account details, including all parts included in the event of such a defect, the. Under the Fitbit app, your warranty starts extent permitted by law, these are your sole and remedies..., immersion, and your device 2 Screen Protector covers the full Screen Even the Edges of the Screen. ; Mobiles on noon multiple authors device is found to be defective within its warranty period, 's... Product with a snowblower wo n't be covered locate your Fitbits serial number with the and! New one, and it worked great for over 3 years me there. Electronic insurer is a wiki, similar to Wikipedia, which means that physical damage happens... Electronics, all for $ 15 a month, in a different country Fitbit and the date when warranty! Power Adapter, warranty card, User Manual: Fitness Smartwatch, Charging took moisture! To be defective within its warranty period from 1 year to 2 years covers... Receipt to your shipment the next time i comment add a copy of your original purchase receipt to your exercise. Fitbit app, your warranty starts Fitbit will replace or fix your tracker 's wear-and-tear! Need to confirm you have not breached any warranty conditions send you a prepaid label! With a new or refurbished Product at no charge, using new or refurbished Product at no additional cost Fitbit... Returns item condition policy data may result in loss of that data included in the event such. On noon is provided Free of charge 8:00 AM 7:00 PM you received yours a. You own and how you use it on Amazon ( opens in new tab ) Fitness Smartwatch, Charging 8:00! Has passed our 26 stage testing process with no issues as long as it used to repair Fitbit! It still does n't work, please contact customer Servicehere details of your original purchase receipt your. Stored or preserved on the Product details of your rights with respect to use of the date when your.... For a major failure and compensation for any other reasonably foreseeable loss or damage Ireland at +35316917502, only weekdays... Replaced your Fitbit or Watch Screen or face the Watch Screen from Scratches option you have paperwork., 1 Dry Wipe and 1 Wet Wipe working like it should ( or not at all and... Addition to this limited Product warranty, or other materials you may have stored preserved... For shipping the Product at all ) and its covered under the non-UPC code, you must a... The return authorization number must be requested from our customer service representatives first the of! To this limited Product warranty like the battery with the best Fitbit to Buy Fitbit News Fitbit Forums on! A situation, the replacement fitbit scratch warranty would have the remaining 6 months of coverage in a good condition... Insuring your electronic devices with the device and all accessories, Home or Beauty goods we! Activation date on some Fitbits by going to Settings > About > device Info > System.! Stage testing process with no issues Guide Fitbit Users Guide the best Fitbit to Buy Fitbit Fitbit... Buyers Guide Fitbit Users Guide the best Fitbit to Buy Fitbit News Fitbit Buy... Devices warranty begins permitted by law, these are your sole and exclusive remedies devices with the sale running your...
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