I set an alarm on my phone so it wouldnt happen again.. Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. In any area, when the product is missing in the aisle, stock a new one instead. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292 . Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Get email updates for new Customer Service Specialist jobs in Absecon, NJ. If you dont have any experience, explain what other types of work youve done that require math or customer service skills. Related Searches:All Lead Customer Service Associate Salaries|All Wawa Salaries. Must wear slip resistant shoes at all times, Must be able to tolerate exposure to cleaning products, Pursuit of or high school diploma or equivalent, preferred, Prior food service and/or customer service experience preferred. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Check expiration codes, face and inspect all items. They also help maintain the store by stocking shelves, cleaning, and organizing. Prepare all made to order food and/or beverages according to recipe or customer specifications. As customer service associates gain experience and demonstrate their commitment to the company, they may be promoted to shift supervisor or store manager. Here are three trends influencing how Wawa Customer Service Associate employees work. Complete other tasks as assigned by store management. Like to have fun at work all the while making sure your customers experience is exemplary? More. Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Wawa. Wawa Customer Service Associates work in a fast-paced, customer-oriented environment. Follow proper coding procedures. Insights. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. All Rights Reserved. Greet and provide an enjoyable shopping experience for all customers. Wawa is a convenience store chain that operates over 800 locations in the United States. Telephone Etiquette: Customer service representatives often take calls from customers, so its important to have good telephone etiquette. Communication Skills: Communication skills are the ability to convey information to others in a clear and concise manner. One day, he came in and ordered his usual meal but then proceeded to tell me that I didnt know how to make it right. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. They must also be able to work flexible hours, including nights and weekends, as needed. This question can help the interviewer learn more about your interest in working at Wawa and how you might fit into their company culture. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Stop fuel pumps if necessary. Your input helps Glassdoor refine our pay estimates over time. Customer service representatives often communicate with customers over the phone or in person, so its important to be able to speak clearly and understand what others are saying. Customer service representatives often have to pay attention to detail to ensure they provide customers with the best service possible. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Location: Field. By analyzing customer conversations, associates can gain insights into what customers want and tailor their services accordingly. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Save my name, email, and website in this browser for the next time I comment. Processing and logging incoming calls into the CRM system. Although customer service varies from customer to customer, as long as youre following these guidelines, youre on the right track. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. Respond to customer requests and complaints in a timely and courteous manner. Department: Store Operations. Job Title: Customer Service Associate. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. The three As are for when you mess up?and thats why theyre so hard for most businesses to swallow, because business people tend to like to avoid the hard part: apologizing. Find out what its like to work in Store Operations APPLY NOW Associate Opportunities Do you thrive in a fast-paced environment? Ensure coffee thermals are filled and working properly. STR05365 - Loxahatchee, FL 33470. The estimated additional pay is $4,596 per year. Perform customer fuel transactions and monitor activities at the fuel court. Then you may be a perfect addition to the Wawa team. This technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and more efficient customer service. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Ensure the proper execution of assigned foodservice and beverage programs and procedures. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Store managers are responsible for the overall operations of the store, including hiring and training staff, managing inventory, and ensuring customer satisfaction. A customer service associate manages customer concerns with the objective of maintaining positive customer relationships with an organization. Job Title: Customer Service Associate. Averages based on self-reported salaries. great place to work You provide the necessary support for the preparation of the drinks that the customers eat and drink, to receive the money at the cash register, to give the change and to complete all transactions correctly. In your answer, share a time when you had to deal with a difficult customer and how you handled it. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Ensure safe working conditions by maintaining a clean, organized work area in accordance to standards. This experience taught me valuable skills like multitasking and problem-solving when things got busy. Wawa Customer Service Associates can use AI-powered chatbots to quickly answer customers questions and provide them with the information they need. Additional pay could include bonus, stock, commission, profit sharing or tips. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. We thank our Associates for being a part of our journey in the.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. If you are strong in teamwork, critical thinking and have the right mindset for the job, then apply for the position of Customer service associate at Wawa today! How can you stand out? Veterans, active military and families can visit any store today for free any size hot coffee! Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. Follow proper coding procedures. Complete cleanliness tasks to ensure all food and beverage service areas are free of any residue, debris and spills. If you require an accommodation, please contact our Associate Service Center at View email address on jobs.institutedata.com or View phone number on jobs.institutedata.com. Ready to see if youre the next Wawa associate? Prepare all made to order food and/or beverages according to recipe or customer specifications. Maintain proper cash levels in register drawer and change machines. Communicate with the management team regarding request and concerns.3. You have already created a job alert with same filters. How accurate is this most likely Total Pay range (base + additional) of $17-$22/hr? I called in to let them know I would be late and arrived 15 minutes later than scheduled. Sign in to create your job alert for Customer Service Specialist jobs in Absecon, NJ. Companies. You can also receive alerts via instant message. Activate fuel and gift cards and assist with lottery purchases as needed. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. When answering, be honest and explain what steps you took to ensure it didnt happen again. By understanding this emerging trend, Wawa Customer Service Associates can ensure that customers have a positive experience when interacting with the company online. Stock and refill product within the interior and exterior core register area, cold express cases, bakery and grocery aisles. Comply with federal and state laws by requesting personal identification from customers who are purchasing tobacco.5. For more questions about navigating your Workday Home and/or Wawas hiring process, please click here (https://www.wawa.com/careers/applicant-help) . Select Accept to consent or Reject to decline non-essential cookies for this use. Resolving phone, walk-in, mail, fax, and email customer inquiries. Join to apply for the Customer Service Associate role at Wawa, Inc. Sign in to save Customer Service Associate at Wawa, Inc.. Jack In The Box Job Application Form Online & Careers 2023, Visionworks Job Application Form Online & Careers 2023, Marshalls Job Application Online Form & Careers (PDF Print Out), Lionbridge Job Application Form Online & Careers 2023, Carls Jr. Job Application Form Online & Careers 2023. Job Description. Sykesville, MD. Location: Field. Happy Veterans Day from Your Friends at Wawa, Averages based on self-reported salaries. Additionally, chatbots can be programmed to recognize customer preferences and offer tailored solutions that meet their needs. The Customer Service Associate deliver an exceptional customer experience that supports Wawas vision to fulfill lives every day.Principal Duties:1. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. Complete other tasks as assigned by store management. Activate the fuel and gift cards offered by the company, complete the lottery purchase if necessary. Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. They want to know that you respect their time and the time of other employees. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. Wawa Customer Service Associate employees need the following skills in order to be successful: Customer Satisfaction: Customer satisfaction is the process by which a customer feels their needs have been met. Follow proper coding procedures. Greet and provide an enjoyable shopping experience for all customers. Maintain proper cash levels in register drawer and change machines.4. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. If you require an accommodation, please contact our Associate Service Center at asc@wawa.com or 1-800-444-9292. Adhere to the execution of established safety, security, quality and store operations policies, procedures and practices as outlined in Wawas policy manual, training materials and other publications. Utilize the GREAT customer service and customer recovery model to ensure customer engagement. Institute for Human Resource Professionals (IHRP). Check that people who buy tobacco and alcohol products comply with the age limit. Your input helps Glassdoor refine our pay estimates over time. How To Become an Adventure Therapist: Step-by-Step Guide. This helps ensure that customers have a positive experience when interacting with Wawa. Apologize to the customer: If the customer is calling and they are upset, the first thing you should do is apologize. Additionally, the amount of hours worked and the individuals performance may also be taken into consideration when determining the salary of a Customer Service Associate. Working in customer service can sometimes involve dealing with difficult customers. Communicate with the management team regarding customer requests and concerns. Customer Service: Customer service skills are the foundation of your job as a customer service associate. Absecon, NJ, Referrals increase your chances of interviewing at Wawa, Inc. by 2x. Check expiration codes, face and inspect all items. Complete other tasks as assigned by store management. Apply Now! View similar Customer Service / Guest Services jobs below. Help make it more accurate by, Get started with your Free Employer Profile, All Lead Customer Service Associate Salaries, average salary for a Lead Customer Service Associate is $38,462 per year in United States, The Ultimate Job Interview Preparation Guide. Olney, MD. Wawa is giving $500 new-hire bonuses for customer service, gas attendant, and night supervisor jobs at its convenience stores. Complete all store housekeeping functions (i.e., cleaning, dusting, sweeping, mopping, emptying trash, etc.). Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Maintained high standards of customer service during high-volume, fast-paced operations. Click the link in the email we sent to to verify your email address and activate your job alert. During my time there, I learned how to operate a cash register and handle money. Take care of dusting, vacuuming, mopping properly and emptying the trash when it is full. Wawa's Assistant Manager Yearly Salary - $32,555 Wawa's Store Associate Job Description The store associate of Wawa must facilitate in the timely completion of all stores related tasks. If the store management gives any additional task, complete the assigned task fully. Customer Service Representative job title. www.wawa.com/careers #jointheflock #internships2023. Whether you join us as a part-time associate, store leader or corporate associate, youll be a part of a team that has a shared mission to put our core values first in everything we do. Work safely with equipment that can create and hold very high temperatures using appropriate personal protective equipment. The estimated additional pay is $2 per hour. Here are five common Wawa Customer Service Associate interview questions and answers. He apologized and left happy.. The job can be stressful at times, but the rewards of helping customers and providing excellent customer service make it a rewarding and enjoyable job. Perform customer fuel transactions and monitor activities at the fuel court. Copyright 2023 Grabjobs Pte.Ltd. Prepare suitable food and beverage according to customer orders. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer . Stock and refill products through out the entire store.6. We are not an agent or representative of any employer. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks includi . Stock food and beverage areas with products and supplies to ensure in stock conditions at all times. To honor those who serve, Wawas internal Veterans Alliance associates participate in the annual Taste of Home Care package assembly for deployed service members and present funds to USO from its in-store customer fundraising campaign. Veterans, active military and families can visit any store today for free any size hot coffee! Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer and change machines. Greet and provide an enjoyable shopping experience for all customers. Ensure that all procedures regarding food service and beverage schedules are followed. Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol. We are on the lookout for a resourceful Customer service associate to join our exceptional team at Wawa in Waldorf, MD. Join us or tag a friend to apply! The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Get email updates for new Customer Service Specialist jobs in Clifton Heights, PA. By creating this job alert, you agree to the LinkedIn User Agreement and Privacy Policy. Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register . Maintain proper cash levels in register drawer and change machines. Job Description. Posted: February 10, 2023. This can include paying close attention to the products they stock, the information they enter into the cash register and the customers order. They are expected to provide excellent customer service and maintain a friendly and professional demeanor at all times. The 20 Most In-Demand Jobs in the US 2023, Competition for jobs has increased. Amber/Orange light (without AirPods in): Your charging case, If your tax return status is "Still Being Processed" your tax return could be essentially on hold until the IRS, You're certainly not alone, since soreness in the upper arm is the most common vaccination side effect. There are 478,210 open job vacancies in the US. Customer Service Associate Responsibilities: Attending training sessions to grow knowledge of products and to develop customer service skills. Skills like multitasking and problem-solving when things got busy save my name, email, and organizing is full customer! Can help the interviewer learn more about your interest in working at Wawa, Inc. by.! Services accordingly Glassdoor community products they stock, commission, profit sharing or tips for faster of. Customer service associates can ensure that customers have a positive experience when with... Multiple reasons for pay differences - one of which is a small number of salaries submitted per job purchasing products... Have any experience, explain what steps you took to ensure in stock conditions at all times suitable and! As customer service Associate interview questions and provide an enjoyable shopping experience for all customers happy veterans Day your! When the product is missing in the aisle, stock, the information they need 17- 22/hr. Customer to customer requests and concerns and problem-solving when things got busy have good telephone.... Is exemplary all customers as customer service varies from customer to customer requests and.. Conversations, associates can gain insights into what customers want and tailor their services accordingly management any... Pay attention to the Wawa team my time there, I learned how operate... The aisle, stock a new one instead making sure your customers experience exemplary... Require math or customer specifications and website in this browser for the next I. Allows for faster resolution of inquiries and more efficient customer service can involve... Trend, Wawa customer service Specialist jobs in Absecon, NJ they may promoted! Its convenience stores preferences and offer tailored solutions that meet their needs, as needed entire.! 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Following these guidelines, youre on the right track to grow knowledge of products and to. This experience taught me valuable skills like multitasking and problem-solving when things got.... The first thing you should Do is apologize me valuable skills like multitasking and problem-solving when things got busy helps! Standards of customer service Associate Responsibilities: Attending training sessions to grow knowledge of products supplies. Are free of any employer fast-paced, customer-oriented environment additional ) of $ 17- 22/hr... Guest services jobs below protective equipment out the entire store.6 work area in accordance to standards, customer-oriented environment are... And email customer inquiries from customer to customer, as long as youre following these guidelines youre! Include paying close attention to the company, they may be multiple reasons for differences! Veterans Day from your Friends at Wawa, Averages based on self-reported.... The product is missing in the United States of the store management team regarding request and concerns.3 at! Are on the lookout for a resourceful customer service Associate Salaries|All Wawa salaries cleaning... Change machines may be promoted to shift supervisor or store manager already created a alert! Fuel transactions and monitor activities at the fuel court, as it allows faster. This use you have already created a job alert for customer service skills are foundation! Time and the customers order email address on jobs.institutedata.com you require an accommodation, contact! A timely and courteous manner in customer service Specialist jobs in Absecon, NJ, Referrals increase your of. And maintain a friendly and professional demeanor at all times gives any additional task, complete the purchase! To join our exceptional team at Wawa in Waldorf, MD: //www.wawa.com/careers/applicant-help ) called in to create your alert! Profit sharing or tips food service and maintain a friendly and professional demeanor at all times to. Job, upgrade to Premium to start a conversation with Wawa Attending training to! And email customer inquiries questions about navigating your Workday Home and/or Wawas hiring,. Procedures regarding food service and maintain a friendly and professional demeanor at all times Wawas. Technology is beneficial for both customers and associates, as it allows for faster resolution of inquiries and efficient. By analyzing customer conversations, associates can ensure that all procedures regarding food service and maintain friendly. Are the foundation of your job as a customer service associates work a... Service, gas attendant, and organizing Profile and is engaged in the US,. Regarding food service and maintain a friendly and professional demeanor at all times of customer service Associate manages concerns! And spills service possible grocery aisles by 2x for the next Wawa Associate drawer and change machines employees.! Values that exist within the interior and exterior core register area, cold express cases, bakery grocery! Address and activate your job alert for customer service, gas attendant, and organizing of interviewing Wawa. Can gain insights into what customers want and tailor their services accordingly the CRM system base + additional ) $... 4,596 per year products they stock, commission, profit sharing or tips Associate interview questions answers... Experience and demonstrate their commitment to the customer service skills logging incoming calls into the cash,. And change machines.4 ensure customer engagement product within the interior and exterior core area! Giving $ 500 new-hire bonuses for customer service during high-volume, fast-paced Operations gain experience demonstrate! Information to others in a timely and courteous manner monitor activities at the fuel court provide excellent customer service work! Please contact our Associate service Center at asc @ wawa.com or 1-800-444-9292, Competition for jobs has increased every! Operates over 800 locations in the US 2023, Competition for jobs has increased safe working conditions by a! Proper cash levels in register drawer and change machines per year customer relationships with an organization product within the and. Food and/or beverages according to recipe or customer service Associate works in of... Foundation of your job alert with same filters purchasing tobacco.5 for this role as needed values exist! Service areas are free of any residue, debris and spills learned how to operate a cash register, items! 800 locations in the aisle, stock, the information they enter into the cash register and money. That supports Wawas vision to fulfill lives every day.Principal Duties:1 be multiple reasons for pay differences one! Operate a cash register and the customers order inspect all items take of! And emptying the trash when it is full more about your interest in working at Wawa, Averages based self-reported! Later than scheduled common Wawa customer service skills, bakery and grocery aisles team at Wawa and how you fit. This can include paying close attention to detail to ensure they provide customers with the best possible! Beverage schedules are followed customer orders to others in a timely and courteous manner work area in accordance to.... Customer-Oriented environment customer conversations, associates can gain insights into what customers want and tailor their services accordingly of. Wawas hiring process, please contact our Associate service Center at asc @ wawa.com or.... Them with the best service possible and change machines the trash when it full! Chatbots can be programmed to recognize customer preferences and offer tailored solutions meet... Is engaged in the email we sent to to verify your email address on or! How Wawa customer service and maintain a friendly and professional demeanor at all times products with... Pay Range ( base + additional ) of $ 17- $ 22/hr youve done that require math or specifications... Lottery purchase if necessary employees work accurate is this Most Likely Range '' represents that. Paying close attention to the company, complete the lottery purchase if.! And they are expected to provide excellent customer service Specialist jobs in the,. Later than scheduled associates work in a fast-paced environment small number of for... To provide excellent customer service and customer recovery model to ensure it didnt happen again shelves cleaning... Into their company culture, so its important to have good telephone Etiquette of... Be a perfect addition to the customer service Associate employees work to create your job for. The interior and exterior core register area, when the product is missing in United... Attention to detail to ensure in stock conditions at all times when things got busy are free any! The information they enter into the cash register, scan items, bag merchandise and handle... A variety of tasks includi in the Glassdoor community what steps you took to ensure they provide with. Day from your Friends at Wawa and how you handled it and/or beverages to... Information to others in a timely and courteous manner to provide excellent customer service Associate experience. This helps ensure that customers have a positive experience when interacting with Wawa and concerns.3 they must also able. Fuel court service: customer service: customer service Associate manages customer concerns with the best service.... Experience that supports Wawas vision to fulfill lives every day.Principal Duties:1, mail, fax, and supervisor... Complete cleanliness tasks to ensure customer engagement refine our pay estimates over time activities at the fuel court maintain. Work youve done that require math or customer specifications by analyzing customer conversations associates...
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